Never thought I'd be leaving this type of review.
HARASSED OVER HAVING A SERVICE DOG!!
Stay away from this Restaurant.! not because of the food because the food is decent, I will say I had visited this restaurant several times. My family was treated badly by the manager by the name of "JAVIER" because we had a service dog.
Sidenote, they have a sign in the back that says they "They Welcome service dogs"
We have a special trained small dog.
When we got there, I told the server that we had a service dog and he proceeded to put us in the main aisle and Booth the manager came and asked if she was a service dog and we replied yes, and she had her tag visible on her, he seemed bothered and said that we should move to a smaller booth on the side because there's too much foot traffic there and the little dog was underneath the table
We agreed and had no problem moving. Keep in mind the dog was civil, not barking or doing anything out of the ordinary.
When we sat in the small booth, we realize we couldn't put her under the table so moved her next to my family member.
Well, the manager came back and questioned again if that was our service dog to which she replied yes again, and asked the second question is what was the service dog for and she replied for her conditions
He kept pressing the issue. By ADA laws, you're only allowed to ask the two important questions.
Is this a service dog and what purpose is a service dog provide?
But he kept pressing and making her very uncomfortable....
At this point, she asked why is this a problem so I also chimed in and said what seems to be the problem?
He looked at me with a dirty look, like how dare I question him!
But he continued and even said that he suffered some anxiety and he doesn't need a service dog!
Now I am a Latino, Hispanic American and for some reason every time I have gone to either Mexican or Central American restaurant we always seem to have either waiters or Management make excuses and try not to let our service dog in.
We go to other restaurants, and they gladly let us in with their service dog and even offer her water. And I expressed that frustration with him as well because of his demeanor, and his bad attitude.
They had just served us our drinks and we were going to place an order ...
Keep in mind we since have been there before apparently one of the waiters told this manager that we had been there before and we didn't bring a service dog before! to my reply was and "so what!" besides harassing now they're being presumptuous, and assuming, forgetting that they're in the service business, and that they should be accommodating and service and not be harassing their clients!
I was frustrated at this point and told him that is none of their business and should not have to explain why service dog is needed now in our family..! We simply want it to be enjoy enjoying a meal and pay for the service...
I replied to him is this the kind of service you're gonna be giving us? He kept up with a harsh tone and with a bad attitude.!
I told him that the questions had been asked and answered twice, but he was continuing to press and now he's harassing And I let him know that. I asked for his name to which he said "JAVIER" and I said I will be talking to Management and he says don't worry about it he goes cause I run this place...
We felt very upset and started getting stressed and anxious and decided to leave so we complained to the waiters and told them that because of your rude manager and his treatment of his clients we will be filing a complaint!
Well, Javier, besides reviews, believe me there are complaints that can be made to other major civil rights departments!
It is no wonder I see such bad reviews about this place due to the rude service behavior from this restaurant from their staff. Of course the leadership gives them the example.!
So if you have a service dog, I would recommend stay away from there cause it's clear Javier doesn't like dogs, and him admitting that he suffered some anxiety and has such a horrible attitude, He probably shouldn't be anywhere near animals...
Needless to say, we went to another restaurant in Which low and behold, we were treated great, accommodating, friendly, and even offered our little one some water with no issues whatsoever
I will never again be bringing my family to this restaurant. Worst service ever.!
STAY AWAY FROM THIS PLACE JAVIER WORST MANAGER EVER!! read more