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Del Mar, CA

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The Golf Mart

4.5 (37 reviews)
ModerateGolf Equipment

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S Y.

Very rude and irresponsible service in Golf Mart in Del Mar store. I had PXG putter problem and need to repair it. I called PXG and told me that I will have to take the putter to Golf Mart where I ordered. So I gave the club to the store and left club to ship it to the company. It has been 8 days so I called PXG to find out when it will be ready, but I found out that it hasn't been shipped at all. Basically the club was in the store whole time covering with dusts. When I went to the store to find out what is going on, the guy, seems to be the manager, pointed finger at me and told me aggressively saying that "You are the one who has to ship it NOT me. We DON'T do the business with PXG!". He also said that he called me and left a massage on Tuesday day (2 days ago) which was 6 days after I left club at the store. I never got a call and a message at all. I called PXG customer service at the front of store, but the PXG representative didn't understand what that mean by "WE DON'T DO THE BUSINESS WITH PXG" and should be able to ship it. I told him that I confirmed with PXG for return club location and they specifically told me to leave at golf mart. I asked him if he called me last Tuesday or this Tuesday. He told me that it was this Tuesday, so I asked him why he waited for 6 days to call me. He said that he wasn't in the store. If he wasn't in the store, nobody take care anything? If he is out for a long time, then nothing will be taken care of? I asked him if he wasn't there for long time, how did he find out about the putter and call me? If he really came back on Tuesday then he could say "I called as soon as I came back or something", but he couldn't respond my question and a few second later saying "What do you want from me?". I immediately noticed that he was lying and trying to cover his mistakes. That is why he was talking to me aggressively at the beginning. I told him that It is irresponsible and he told me " WE DON'T NEED CUSTOMER LIKE YOU!". I got really upset and started yelling at him. There was no yelling and improper words before he said that. Only thing they care about the selling goods. Not sure if that guy has the problem or there is problem with whole store. For sure that he is not the right guy should deal with customer and manage the store.

I've been a WGS customer for years now and I've never stop being amazed at the amount of customer service every department puts out to give us the most, not just for our money but for our overall shopping experience. I've made friends and great acquaintances over the years. From club sales, fittings, repairs and all other things golf. Which leads me to this awesome location. Over the last 13-16 months, when I come to San Diego to visit family, I've made this Golfmart my favorite place for the same reason I stated above. The staff is always welcoming, friendly and willing to assist, no matter how small the purchase. Today, Sunday, 8/7/22, Kenny, who I met for the first time, was exceptional. Extremely welcoming and eager to assist. He showed honest interest for my being there and although he admittedly had no knowledge of my questions on how to pure a shaft, he immediately referred me to the club fitter, Anthony. Again, Kenny is that person that makes you feel welcomed and addresses your questions with enthusiasm and honest interest. Anthony was busy with another patron, so I browsed the store until he was available. Some 5-7min later, Kenny waived me over & I started to ask my questions about a video I saw that explains Callaway's optifits unique way to pure a shaft. I'll let Shawn Clement explain it in his YouTube channel. He explains his finding at the 3min 40sec mark, about 5min long. Here's the link: https://youtube.com/watch?v=QOxdaQwaKfI&feature=share For what ever reason which still rattles my brain, I couldn't understand Anthony's dismissive, arrogant attitude towards me right from the start, without knowing a thing about me or who I am. As I was telling him what I was hoping he could help me with, he just said I was wrong & that it couldn't be done. As I tried to explain that Shawn Clement, a Callaway sponsored and famous YouTube, Golf Channel instructor was the one who discovered this tweak, Anthony just kept saying it couldn't be done, barely letting me finish a sentence. He told me to call Callaway to see if that's possible and even after I told him that not only did I call Callaway, so did Shawn Clement (who confirmed to me that he had told Callaway of his finding). Anthony just pointed to the optifit, saying if it's not set up like it's done from the maker, it's wrong. I had to give up trying to get him to at least show some interest in what is possible. In all the years I've been to WGS stores, this was the first time someone treated me like I didn't belong there. Very weird since he and I are both considered "minorities." On the other hand, Kenny should be acknowledged for being an excellent example of customer service. He and the other team members will be the reason, when I visit San Diego, I return to this location when needed, Anthony needs serious customer service skills training. He obviously has a talent for club fitting or what ever else he does but he should maybe avoid interacting with people until he learns to smile, for one and learn to appreciate the opportunity he has to be of real service to others. In every basket of fruits there's always one that tastes a little sour. Maybe it hasn't ripen yet and it may need more time to develop its flavor. Smile Anthony. It changes lives. You might like it

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4 years ago

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3 years ago

Jake at golf mart Del mart was extremely helpful in purchasing my new irons. I highly recommend him to help you with your golf equipment.

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5 years ago

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5 years ago

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Worldwide G.

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6 years ago

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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3 years ago

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6 years ago

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3 years ago

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5 years ago

Super friendly and helpful staff! Got to demo some clubs and they had a few great suggestions.

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6 years ago

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5 years ago

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7 years ago

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8 years ago

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4 years ago

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8 years ago

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4 years ago

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7 years ago

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6 years ago

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9 years ago

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8 years ago

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6 years ago

Got a great pair of used irons! Huge thanks to Keaton for all the advice and help!!!!

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6 years ago

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6 years ago

Great selection of new and used clubs. Mark helped me find a wedge and was very helpful. Highly recommend

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10 years ago

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11 years ago

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9 years ago

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8 years ago

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10 years ago

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15 years ago

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16 years ago

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10 years ago

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9 years ago

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15 years ago

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Ask the Community - The Golf Mart

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The Golf Mart - golfequipment - Updated October 2026

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