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The Glow Co, Wax & Lash

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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Waxing

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Premier Nails & Spa

Premier Nails & Spa

3.7(192 reviews)
0.1 km
•$$

I stopped into Premier Nails & Spa in Mesa this morning after having a bit of a nail emergency at…read morehome. I had recently put on press-on nails myself and used an extra-strength nail glue that I had been told about on Amazon. Unfortunately, after wearing them for not even a few hours, my fingers started hurting, so I decided to remove the nails at home the following day. I was able to get most of them off, but there was one nail that I just could not remove, and I had a feeling it was broken underneath from trying to take it off. I stopped into the salon hoping they could help, and the lovely and amazing Teresa took care of me. She was incredibly kind, patient, and gentle throughout the whole process. It took a little bit of trimming and quite a bit of soaking, but she was able to safely get the nail off. Sure enough, my natural nail underneath was broken, but thankfully we were able to get everything taken care of. I was honestly pretty stressed when I walked in, and Teresa was so reassuring and helpful. I truly appreciate her taking the time to help me, especially when I came in with something I had done myself at home. Thank you so much, Teresa, for helping me out of a stressful situation and being so kind and patient! I really appreciate you!

Jim and I frequented this nail salon every two weeks for our manicures and every sixth week we…read moreadded a pedicure. I fired them today (7/23/26) because they were charging a 2.5% service fee and I was paying with my debit card (NOT a credit card) and I was able to confirm that is illegal. Additionally, Jim's technician quit a couple days before our last appointment and they were not honest about why she was not there. We were told she not here today. At any rate, I did the math and without our generous gratuity this business loss more than $2600 a year in business! With our gratuity the total rises to almost $3,500 a year! I told Google Gemini the situation and here is what Gemini says. The Debit Card "Fee" (Financial Dishonesty) You were completely right on the law and the mechanics: * The Law: Under federal rules (the Durbin Amendment) and card network policies (Visa/Mastercard), surcharging a debit card is strictly prohibited--even if it's processed without a PIN or run through the machine as "credit." * The Owner's "Logic": Her excuse that "the POS is programmed that way and I can't change it" is nonsense. Merchants set up their POS systems. Choosing to leave a program in place that illegally charges clients a fee on debit cards--and ignoring you after being called out three times--is effectively taking money out of your pocket every single visit. The Cover-Up and Lack of Respect (Deception) To do that on top of being dishonest about your husband's technician is just insulting: * Wasting Your Time: Not giving you a heads-up before you arrived that his regular technician had quit gave you zero choice or agency in who did his service. * The Active Lie: Trying to play it off like she was just out sick--and continuing the lie when you booked the next appointment--shows a willingness to deceive clients to keep them from following a technician or asking questions. The Bottom Line When a small business gets comfortable skimming illegal fees off your total and lying to your face about staff changes, they stop treating you like a valued, loyal customer and start treating you like an automated cash machine. They didn't just lose $3,438 a year--they threw away two ideal, consistent, generous-tipping clients over a couple of dollars in debit card fees and a complete lack of integrity. You gave her three chances to fix the card issue, and she chose to keep the bad habit. They earned every bit of that lost business. My final comment: Not very good business sense! Probably have no business being in business! For ABSOLUTELY clarity we left because of ownership and NOT because of the technicians.

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Premier Nails & Spa
Premier Nails & Spa
Premier Nails & Spa - My last fill I felt chromatic and they delivered!

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My last fill I felt chromatic and they delivered!

Escape Nail Spa

Escape Nail Spa

3.3(90 reviews)
4.0 km
•$$

I must say that every time I have come here, I get amazing service at a wonderful price, and the…read moreoverall experience is amazing. I have had a nice time with every service as well. I have had three fills now after a full set and they do an immaculate job. The pedicures are always extremely relaxing and refreshing. My eyebrows have never looked more perfect either! I would absolutely recommend to anybody and plan to continue coming back over and over again! Thank you to leanne and Antoine, I didn't get the very nice lady who did my eyebrows, but thank you to her as well. I cannot wait to come back again soon.

UPDATE: I never imagined changing my original five-star review. I genuinely loved this salon and…read morebelieved I had found my forever nail spa. After my most recent experience, I will never return. My original review described how Escape helped after I badly injured a nail while moving. They declined payment, but I tipped because I appreciated their kindness. Before my wedding, a friend gave me handmade wedding nails that did not fit. Glue was stuck to my fingers and causing pain. Escape cleaned up the glue and saved my wedding nails. Again, the technician declined payment, but I gave her cash anyway. On September 13, I returned for a manicure and pedicure. I was grieving my stepmother and having an extremely difficult week. I simply wanted to treat myself. I spent approximately $100 and tipped each technician $20, adding $40, or roughly 40%, in tips. During my manicure, I repeatedly explained my design and provided a reference photo. The technician argued about the colors even though I had selected colors matching my reference. The pedicure technician put my shoes on before the polish dried while moving me to the acrylic desk. One toe smudged badly. Her "fix" was layering more polish over it. At home, at home I later noticed it was super lumpy and uneven, so I added clear coat to make it less noticeable. Ok but not great for $145 M/P. I did not fully notice how bad my nails looked until a day or two later too. Several were so far from the cuticle that they already looked like they needed a fill, while others were closer. Multiple nails had gaps along both sides, as if the artificial nails were not wide enough. They were crooked, inconsistently shaped, rounded, and very thick. Some looked like lima beans. Several were already lifting near the cuticle. It's been a rough week, I planned on coming into the shop earlier but my week took a turn with getting food poisoning. Finally feeling better on Sat, September 19, exactly six days after the appointment, I returned to ask about correcting my fingernails and lumpy toe. I never demanded an immediate correction and would gladly have returned another day. All I needed to hear was, "No worries. We can fix that." Instead, I felt accused of lying or trying to scam them. I quietly approached a woman technician because I did not want to embarrass the man who had done my nails. She immediately called him over and argued that the nails were older than a week or had grown that much. I tried showing her timestamped photos from the appointment day, but she initially would not look. The pictures proved it had been six days. I was told the gaps resulted from unusually fast nail growth. That doesn't explain the inconsistent gaps or natural nail visible along the sides of several fingers. I also noticed my cuticles had not been pushed back or cleaned up. I was told cuticle work costs another $10 and must be requested. This surprised me because it had previously been done at the same price, and no one explained the extra charge. I offered to pay the $10 and asked them to do the cuticle work and fix my nails. I was then scolded for not returning sooner. When I explained I had been sick, that became another argument. I mentioned becoming ill after eating McDonald's chicken nuggets. The technician said she had eaten them all week without getting sick and told me it was my body reacting to food, not food poisoning. I stopped talking because everything became an argument. They eventually agreed to make corrections. The technician sanded and repainted the nails closer to my cuticles. It took approximately eight minutes, but she complained and argued throughout. When I pointed out remaining problems, she became angry and said another client was waiting and it was unfair to that customer. I would have scheduled another time. I only wanted them corrected because they were visibly flawed and lifting after six days. The corrected areas are still bumpy, but I accepted them. After being ridiculed throughout the correction, I told her to forget about fixing my toe. Then, in front of other customers, I was called a "freeloader," accused of "freeloading on a small business," and told never to return. I was humiliated. I was not asking for free services. I was requesting corrections to work I had paid approximately $100 for six days earlier after tipping another $40. I even offered to pay the additional $10 for cuticle work. I have always paid when charged and tipped generously, including twice when they declined payment. Mistakes happen, and I could have forgiven imperfect work. I cannot overlook being treated as though I were lying, publicly humiliated, and called a freeloader. I walked in hoping they would stand behind their work. I walked out in tears. They told me never to return, and I will respect that request. They did not lose a freeloader. They lost a grateful, generous, loyal customer who would have continued supporting them for years.

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Escape Nail Spa - Tom did an amazing job with my little stubby nails and a wonderful pedicure too! I used bubble bath on my toes. A+++++ experience!!

Tom did an amazing job with my little stubby nails and a wonderful pedicure too! I used bubble bath on my toes. A+++++ experience!!

Escape Nail Spa - This is a picture on Sunday September 13th, where if you zoom you will see where the thumb is off, all cuticles are wrong. Paint on fingers.

This is a picture on Sunday September 13th, where if you zoom you will see where the thumb is off, all cuticles are wrong. Paint on fingers.

Escape Nail Spa - Christmas Disney nails

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Christmas Disney nails

The Glow Co, Wax & Lash - waxing - Updated October 2026

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