The Glass Lady in Southampton do very high quality engraving but the customer service from the staff lets it down. I had a champagne glass engraved for a friend, I chose to have it gift wrapped by them for £2.95, and the elder female assistant wrapped the glass upside down. This may have been a one off, however a friend of mine who also went to the Glass lady, wanted her gift wrapped so the bow would sit on top of the engraving, so that the opener would see the engraving first But again she was served by the same assistant who wrapped it with the bow and card on the wrong side.
Having said that there is a gentleman who works there who is incredibly welcoming and friendly. If you can overlook the wrapping, and the indifferent demeanor of some of the staff, then in some ways it is worth going there for the high quality glass engraving. But if you're looking for a pleasant shopping experience, with a gift created and wrapped tailored to your choice exactly, then it might be worth trying The Engraving Gallery just across the street. read more