The owner of this salon told me she would speak with me about the situation, but despite my efforts to explain how seriously I was affected, the matter remains unresolved. I explained that I felt the stylist misrepresented what happened and made me feel as though the damage was my fault, even though I had shown her a photo of my hair beforehand. I also explained that the stylist was working on another employee's hair while performing my service. That employee was not paying for the stylist's time, but I was. I paid for the stylist's full attention during a sensitive chemical service, yet my hair was damaged while her attention was divided.
This review is being posted after multiple failed attempts to resolve this matter privately and professionally with both the stylist and the owner of the salon.
I paid approximately $500 for professional hair services at this salon with the expectation that my hair would be treated with reasonable care, skill, and professional attention. Instead, I experienced severe hair damage that has caused significant emotional distress, financial loss, and ongoing corrective expenses. I have now spent more than $2,200 on treatments, products, corrective care, and related expenses, and my hair has not been the same since.
Prior to this appointment, although my hair had previously gone through other processes, it remained healthy enough to style, blow dry, and maintain properly. I invested substantial time and money into restoring my hair health, including expensive treatments and supplements such as Nutrafol. After this salon visit, my hair became so damaged that I can no longer style it normally and have been forced to hide it due to embarrassment and emotional distress. I now have to apply treatments regularly, and I continue to cut off damaged hair in an effort to manage it.
The stylist herself acknowledged mistakes during the process. What was only supposed to be a minor root touch-up turned into overlapping color application several inches down into previously processed blonde hair. When the error became visible, bleach was then reapplied over already processed sections while I was still in the chair. At that moment, it appeared that corrective decisions were being made under pressure rather than with the professional judgment and care required for a sensitive chemical service.
I also believe my service was handled improperly because the stylist was simultaneously working on another person's hair while servicing mine, creating distractions during a highly sensitive chemical process that requires full attention and precision. I paid for the stylist's time and attention, and I do not believe it was reasonable for her to divide that attention while performing a service that ultimately caused significant damage.
Following the damage, I immediately contacted the stylist and the owner of the salon in good faith to allow them the opportunity to address the matter responsibly. I explained to the owner how badly I felt, how the stylist's statements made me feel blamed for the damage, and how concerned I was about the decision to work on another person's hair during my appointment. I provided photos, videos, and detailed explanations documenting the condition of my hair and the progression of the damage. Despite numerous communications over several weeks, my concerns were ignored, dismissed, or met with excuses instead of accountability or resolution.
To date, I have spent more than $2,200 attempting to repair the damage through treatments, products, corrective care, and continued maintenance, with no guarantee that my hair will ever fully recover. Beyond the financial damages, this situation has affected my confidence, emotional well-being, and even my comfort appearing professionally in public. I continue to deal with the consequences every day, including applying treatments at night and cutting off damaged hair.
What is most disappointing is not only the damage itself, but the complete lack of professionalism and accountability afterward. No customer should have to chase a business for weeks simply to be acknowledged after suffering this level of damage. In my opinion, the owner's handling of this situation was deeply disappointing and showed a lack of empathy and responsibility.
I am posting this review strictly to share my truthful experience and to warn future clients to proceed carefully, especially when receiving chemical blonde services that require precision, attention, and professional responsibility.
I will not stop until justice is served because this is ridiculous. How we have to pay for somebody else's mistakes especially when you come and pay for their time and they put somebody else in front of you and more an employee that that's why she messed up with my hair. Now I have to be drinking vitamins that are $280 a month for the girls read more