Packages all get stolen. Building management is unresponsive and does not return calls.read more

Garage Stacker broke down and hit somebodies car, not only do they route everything to an AI bot…read more(which doesn't work) they don't actually have an emergency maintenance number (management just sets all the numbers to the same phone... which is aforementioned AI bot). Garbage is piled up everywhere and takes weeks to clear up; garbage and recycling chute often over flooding into the halls. Security is absolutely garbage, we've had two packages stolen in less than a month and ran into multiple tenants. Request to management to either install security cameras or just receive the package at the office and require proof of identity for pick up (the EASIEST thing to do) is met with either no response or a firm no (see screenshots in mail). They have everything covered with language in the rental agreement. Broken key fob scanner for months which means any outsider can get access to any floor. Predatory pricing with excuse of "oh it was a typo" when asked to clarify. Random price points for different lease lengths all to make a quick buck (see differing parking prices in renewal offer) See google review here for pictures: https://maps.app.goo.gl/6ZTW27niBVpfNXEW8

It's crucial to be well-informed before making a decision about this property. In my personal…read moreexperience, the building's construction lacks proper insulation and soundproofing. Consequently, you can hear various sounds between floors, such as your neighbors' footsteps, the dropping of even small or light objects, and even children crying or having louder conversations. I've never lived in a building where you can hear a television between floors. Unfortunately, this is not an exaggeration and can be disruptive to anyone who needs or enjoys studying, reading, watching movies, sleeping, or concentrating on anything. Making things even worse, residents are permitted to engage in the manufacturing aspects of their micro businesses from their apartments. Including activities such as hammering, scraping, and pounding all hours of the day and night. And if you're thinking this is a one-off, and this wouldn't happen to you, think again! This is my second apartment in the same building where my neighbor was allowed to make pounding and hammering noises at all hours of the day or night, including quiet hours. I paid extra to move from one noisy neighbor and ended up next to an even worse neighbor, most likely running a side-hustle out of their apartment. You can read every other review I've written about a company, and you'll notice that they're all overwhelmingly positive. I used to feel guilty about potentially negatively impacting any business's bottom line, but this experience is too significant for me to keep to myself. I want to share it so that others can avoid the stress and frustration that comes with living at this property. A few months ago, I had the idea that perhaps the noises weren't being addressed because I had left a negative but honest review of my experience here. So, I revised my review to only highlight the positive aspects of the building. Surprisingly, nothing changed. My neighbor above me is still allowed to pound, sometimes hammer, and scrape on their floor, my ceiling, at any time of the day or night, including quiet hours. The final straw was that my last two emails to management requesting relief were never even returned. The general manager here is not a serious person. She's not professional, and since she also lacks empathy, she's feckless. Despite the building's appealing appearance, the absence of soundproofing and the management's refusal to enforce Implied Quiet Enjoyment for every California lease are significant issues that cannot be overlooked. My experience at Avery 450 is undoubtedly the worst housing experience I've ever had. Everything aside, I would like to say that the concierge team is incredibly helpful and always friendly. The porters and maintenance staff are also very kind and always ready to assist with repairs or lend a hand. Thanks, Jon H

I have a family member living in your apartment building that has requested help several times with…read moreongoing noise issues. Unfortunately management has chosen not to address the issues.

I've been living at Etta SF for 5 years now, and it truly feels like home. I recently upgraded to a…read moreslightly larger space, and the process was smooth and stress-free thanks to the wonderful team here. A special shoutout to Tina, our office manager, who is attentive and professional, and to Edlynn from support staff, who is always friendly and easy to talk to. Jorge on the maintenance team is reliable and quick to resolve any issues that come up. I also really appreciate the janitorial and landscaping crews, who keep the building fresh, clean, and welcoming every day. The amenities are another highlight! A well-equipped gym, a party hall for gatherings, a coffee station with Philz coffee beans, a pool table, a secluded outdoor area just for residents, secluded dog relief area, and a BBQ area perfect for nice days and small gatherings. The community itself is another reason I've stayed so long. The building is very dog-friendly, the residents are respectful and kind, and the location can't be beat; I'm very close to work, which makes life that much easier. Overall, the combination of helpful staff, great amenities, a well-kept property, and a welcoming community makes Etta SF a fantastic place to live. I couldn't recommend it more highly!

Recently moved out of Etta after almost 3 years and have nothing but amazing things to say…read more First of all huge shoutout to management. Edlynn and Tina always treated us so well, and honestly, all my friends were jealous of how good Etta's management was. I used to get compliments about it all the time. They have always been incredibly responsive and helpful, even with the smallest issues, and it made living at Etta feel effortless. It genuinely felt like management cared about the residents, that's rare to find. The building was clean, safe and had amazing amenities. Pool table is what I am gonna miss the most and it was impressive how everything was maintained through out. I'm really going to miss living at Etta. Hopefully will be lucky enough to find a place there again.

Been here for almost 2 months now and so far so good. The staff is really nice and they have good…read moreamenities. The roof top view is amazing (you can see the entire bay). It would be a little more pleasant if they had lights or a heating lamp since it gets dark and cold up there once the sun drops. They also have a peloton room and a gym although the indoor gym is currently off limits. There was an outdoor gym when I first arrived but they took that down. It would be great if the gym had a sign up system like the peloton room so that we could have use of the amenities. Overall, I love the neighborhood and the apartment feels more spacious than other high rise apartments I toured in the area. I would highly recommend!

Where to start?!…read more Well I lived in this building for 2 years. At first we started off great, no complaints with management. I moved into my apartment with a simple roommate change form and thought I'd living there happily ever after. I paid a $500 security deposit and soaked in all the amenities: the beautiful rooftop, the socials* the free gym and the overall location (10 min walk to Trader Joes and 15 min walk to financial district/my office). Fast forward a few months go by, management turns over like crazy. Literally could not keep track of who was who and it was frustrating. Problems started: - They changed billing systems for auto rent pay and somehow I got rent taken out of my bank account twice (they didn't even apologize and blamed the software system that does the payment) - Every few weeks they would write letters to us asking us who are the tenants, whats your cell phone number, emergency contact etc. Yet, when my friend would send emails to me that were sent from the building, I wasn't even on the email list! - Rents go up but the prices are just insanely expensive and it's inflated. The amenities are not really worth it at the end of the day My boyfriend and I wanted to move in and so the horrendous process of moving out began. My roommate and I got screwed because somewhere in the lease signing process the manager at the time did not allow us to sign the page that had inspections so we were told now it was our responsibility to take on the condition of the apartment which hadn't been officially inspected since 2 years prior to us moving in? Hmmmm. So we give the 30 days notice, I reserve the elevator according to all the freaking protocol and the day I have hired my movers and packed up everything, the manager basically forgot about it and lent the elevator to someone else who had not reserved it and parked right outside of the building taking up the spot which my movers could not manuever into. I was furious. "Pre-inspection" comes and of course, they also forgot about this. So we got a scribbled piece of paper FORCING us to pay some $350 cleaning fee and carpet cleaning/painting etc. Fine. We said we'd do that. We just wanted to move out and be done with The Pinnacle and their terrible management. Then...we get hit with the actual total inspection bill and they tack on an extra $900 for refinishing the floor?????????? Are you effing kidding me with this?????? My roommate and I lived there for 2 years, no pets, no stains, no floor boards missing, we kept an Asian household and took off our shoes each time we entered (no joke). We have pictures of the floor in the condition when we left and it's perfectly fine. Fast forward, now we escalate this to the actual management company and get in touch with a VP, who was a decent human and took the $900 charge off. We didn't security back. I've rented for 10 years, never happened to me. BEWARE THEY WILL TRY TO SQUEEZE EVERY LAST DOLLAR OUT OF YOU AND THEN SURPRISE YOU WITH MORE BILLS AND EXPENSES WHEN YOU THOUGHT IT WAS FINALLY OVER. NIGHTMARE. I actually considered contacting the renters union of San Francisco to deal with this situation. Sidenote: the only positive living here was getting to meet some nice neighbors and friends. * I actually met some really great friends during one of the meet and greets...still keep in touch even though I have moved out.

My husband and I absolutely love this building, its staff, and the neighborhood. We were looking…read morefor an apartment home where we could raise our newborn and are so happy we found this one. We are transplants from NYC/LA and toured nearly every rental building in the Rincon Hill area before choosing 340 Fremont. Without a doubt, this is the nicest building with the best views, reliable and fast elevators, the best staff, live and incredible leasing agents and property managers (Benjie, Alexa and Rich are the best!! As opposed to frustrating and unhelpful AI ones found at other properties), and a well built and maintained interior with efficient maintenance staff (Alvin somehow is everywhere at once and so quick and skilled!). We love having a monitored package room, secure garage, large outdoor dog run, beautiful resident lounge with a well equipped gym, and 24/7 concierge. Denaida, Theo, Rudy, Matt, Ruth and others at the front desk feel like family after just a few months of living here. The noise from the traffic and bridge is minimal white noise at worst, and is to be expected for living in this area. We toured other buildings with bad windows where the noise was actually bothersome - that is not the case here! We love this neighborhood and its proximity to everything. It's very safe, there are always people out with their dogs and babies, and there are neighborhood events going on all around us. Overall, a great experience!

I stayed here for a month and served as my corporate housing. My unit is a furnished one bedroom…read moreand my experience here is nothing but pleasant! The view in my unit is absolutely gorgeous - seeing bay bridge everyday is fantastic! The sunrise view while having breakfast is also to die for! Elevators are fast, easy disposal process and got no issues with receiving packages and mails. I feel safe in this apartment. I also love that it has a peaceful and quiet vibe - people are nice and I particularly appreciate Alexa who's been really helpful and friendly throughout my stay. I wont think twice on staying here if my budget can afford. Will recommend this place to anyone who wants to live in SF and especially those who works in the financial district

Understaffed maintenance crew - expect delays of up to 6 weeks for maintenance requests…read more The management really needs to get it together here and hire more maintenance staff, especially for a luxury apartment with luxury prices.

Great leasing office (Olivia and Shauvanna are the best!)…read more The latest technologies for apt mgmt - ButterflyMX entry, keyless locks, easy online rent payment, maintenance portal (with fast fix times!), amazon lockers & secure package rooms. The neighbors can be hit or miss but generally everyone is respectful. Overall would recommend

I lived at Mason on Mariposa for four years and I loved my time there…read more The entire team working here including management, maintanence, and especially Mario and Daisy are amazing! They truly go above and beyond! When I was moving out I had a buyer fall through for my couch and ended up needing to dispose of it. I did not know what to do and I had movers arriving in 12 hours. The concierge scheduled the recology pick up, let me leave the couch in the unit after I moved out, and even carried it outside for me as I could not lift it. This is just one example of many!! The team even took the time to get to know my family who would visit often! The amenities and especially the gym are a huge plus. People commented on the noise- this is an apartment so you can hear your neighbors. I am very sensitive to noise but never had an issue with noise levels from other apartments. People also commented negatively on the rent increases- compared to other apartments in the area I would say that the rent increases are on par with San Francisco housing markets. The units are not rent controlled, you will see similar price increases in any non rent controlled apartments. I would definitely recommend living here if it's within your budget!

I moved in in 2022 and am starting my fifth year. My studio (under 500 sq ft) just renewed at…read more$4,000/month, a 22% increase. An increase that steep would be easier to accept if the building were improving, but the upkeep has slipped while the rent has climbed. The staff is friendly, but the building isn't maintained the way you'd expect at this price. The wood siding and balcony trim have needed sanding and restaining for years. I've raised it multiple times, including with senior management, and nothing has changed. At this point, I'm concerned about the wood's condition, not just its looks. A cracked, spiderwebbed tile on the elevator floor has never been fixed. When a departing resident left a pile of furniture (mattress, sofa, tables, cabinets) by the trash room, it sat for almost a week. I called 311 myself, and they hauled it away that Friday. None of this is huge on its own, but it adds up. Turnover may be part of it: we've had four property managers since I moved in, which makes follow-through hard. The maintenance doesn't match the marketing, and deferred work doesn't go away; it just gets more expensive. The siding and balconies are the first thing you see walking up, and to my mind, they now define how the building looks. My honest take going into year five: the units are genuinely nice, but you're paying more every year for a building that's being kept up less.

I'd like to give a glowing review to Kristin Haltom, who works as part of the building management…read moreteam at 500 Folsom. Kristin has repeatedly gone above and beyond to help me out and is courteous and professional. It's clear that she cares about the happiness and concerns of the residents and regularly communicates our feedback to management - which has resulted in improvements on multiple occasions. Give this lady a promotion and raise!

I've been a resident at 500 Folsom since July, and there are a lot of things I like about the…read morebuilding. The location is great, with easy access to the Ferry Building, the Embarcadero, restaurants, shops, and public transit. My apartment has great views, the amenities are decent, and the building is generally clean and well maintained. The concierge staff has been nice, and maintenance is very responsive. When I submit a request, they often come the same day or by the next day, which I appreciate. One smaller issue is the bathtub. It is basically decorative: very small and not really usable for an adult who wants to take a bath. The biggest issue by far is the package system. The building uses HelloPackage, but it depends on delivery drivers following a process they are clearly not prepared or expected to follow. In practice, packages are often left on a large shelf with dozens of other packages, sometimes 50 or more, and residents have to search through everything one by one. Other times, drivers skip the system entirely and leave packages on the floor. Access to the package room is also frustrating. Residents do not always receive the required code, so you have to ask the concierge or leasing office. It feels like security theater: the building already has cameras and fob access, and people can still tailgate into the room. It adds inconvenience without solving the real issue. I often go downstairs expecting to pick up a package and either cannot find it or spend 20 minutes searching. Karl from the leasing staff has gone out of his way to help, including texting me pictures showing where packages are located, and I really appreciate that. But the fact that this is necessary shows how broken the system is. I have complained multiple times and spoken with other residents who are also unhappy, but nothing has changed. The leasing office tends to blame drivers, but the real issue is choosing a system that relies on third-party delivery drivers complying with a process they have no obligation to follow. Overall, 500 Folsom has a great location, nice staff, good views, and a clean building. But the package situation is the worst part of living here. If reliable package delivery is important to you, especially for Amazon or next-day deliveries, this building may not be the right fit.