I've only been there once so far, and my experience was very positive so I'm sure I will be returning for all things related to jewelry repair and purchasing. I brought them two designer watches needing batteries and they replaced them within a day. The sales staff was very kind and polite and offered to clean my wedding rings at no charge. Lovely store and great staff. read more

I just had the most wonderful experience. I had been told by another jeweler that no one carried necklace extenders. Called them and the lady was so helpful and price was great. When I got there I luckily got the same lady that I had talked to. Even though my purchase was small I was treated like I spent a million dollars. I highly recommend them and I wished I had gotten her name for she made my day. Never will shop anywhere else again. read more

Brian is amazing!! He's always very helpful and engaging. It's because of his great customer service that I shop and will continue to shop at The Gem Collection. read more

The Gem Collection - Jewelry Near Me - Tallahassee, Florida

They make you feel very confident in your selection. Very nice staff. Great selection.

I called every jeweler in Tallahassee to try and get a very simple repair done. Everywhere was charging $60 plus and would take two plus weeks. Then I called The Gem Collection. Brian was able to explain everything very clearly on the phone and the prices were amazing. I took my necklace in for repair on 03/30 and picked it up on 04/01 which was much sooner than I was expecting. Overall outstanding service. Brian is very kind, efficient, & did great work. (I can't even see where my chain was soldered). 5 star business. read more

Have you ever tried to pick out wedding bands during a quarantine resulting from a global pandemic? I wouldn't recommend it, but having gone through it, I couldn't recommend the Gem Collection more. Brandon helped my fiance select my engagement ring and then resized it to fit me perfectly. When we needed wedding bands we knew exactly who to go to. He went above and beyond for us. My fiance found his band quickly, but I needed a bit more help. Brandon emailed me pictures of rings and ordered a couple of wedding bands in for me to try on. He enabled me to make a choice that I won't regret 40 years from now. Excellent customer service. read more

Have been here several times buying charms for my wife's Pandora bracelet. They have always been very helpful. Went in recently to have my new watched sized (have a link taken out), which I received as a gift. At the same time, my wife needed a new battery in her watch. Neither item was purchased there - and they certainly didn't recognize me from my 4-5 small purchases over the past 3 years. I never mentioned that I every shopped here before. We went in with our kids and they told us the sizing would be free and the watch battery would be about $12. He sized my watch twice until it felt right and had to take my wife's watch to the jeweler as the backing was hard for him to put on. As my wife put her watch back on, he asked my kids how they were doing in school and struck up a conversation with them - not typical in a high end jewelry store. After we reported that everything fit as it should, he told us there would be no charge since our kids were doing so well in school - and only asked that we come back. I was very appreciative of the service, the time to engage our kids with conversation and the lack of a charge. I would have been more than happy to pay, but it was very touching. We will definitely be back! read more

Wow! What an amazing experience. We spoke with Brian and he was so kind and empathetic through the whole processing of helping me find an engagement ring with my boyfriend. I tell all of my friends that he wasn't a salesman trying to get me to choose the most expensive item, he was a friend helping us with this whole new process! Highly recommend and can't wait to see the final product! read more

Wonderful experience with Abby (and Bonni) at The Collection! Found a rare Sepkus piece while searching online and was able to use their layaway program. Abby was endlessly helpful and immediately responsive. The piece was gorgeously and carefully wrapped, adding to this terrific in every way experience. Highly recommend and hope to shop there from afar again. read more

I called them asking about Rolex watches the laid said they had some in so I drove 40 minutes there just to be told they don't have any. I asked if they knew any other jewelry stores that carries them the guy told me no. I called a couple of places and Tallahassee diamond center right down the road caries them. read more

I recently had a ring resized here. The ring had to go up 3 sizes and I was cautioned that the design on the ring might look different on the resized part. However upon picking it up you cannot tell where the resizing occurred and the design looks exactly the same as it did before. Bravo! Giving only a 4 star rating because I had to wait a month on the service put I'm sure that is due to them being in high demand because they are so good at their job. read more

I love The Gem Collection! My husband purchased my engagement ring here, and we both also bought our wedding bands from them. They are so helpful and friendly every time we have visited. Brian was so patient and knowledgeable when I was searching for the perfect engagement ring, and he was able to determine my style and point me in the right direction. As a jewelry novice, I also appreciate that they're always willing to answer any and all questions I might have. Lastly, you also get free cleanings any time you wish for your jewelry after purchasing, which I love! I highly recommend them! read more

I have been shopping for Pandora jewelry with Gem Collection for several years now. The customer service is exceptional, I am always greeted with a smile, everyone is helpful and the services offered after purchase are wonderful. I have had my bracelets cleaned and redesigned at no charge, and when I needed my battery watch changed it was taken care of at no cost as well. I've made purchases for myself and my family, the staff is knowledgeable and professional. At the Pandora counter I am always greeted by name, Abby knows my preferences and always suggest items that I absolutely love! I always feel welcomed and valued as a client. The customer appreciation and service here is unmatched, whether it's a bottle of water while I shop, chocolates at the entrance or the Wonderful Holiday Events; assistance with choosing just the right gift and service after the sale; communications regarding special events and alerts when new collections I am interested in arrive - words cannot express how amazing the experience at Gem Collection is! You have to try for yourself! read more

Let me start by saying... Ive heard absolute horror stories about the gem collections and my one experience I had there years ago was not a pleasant one. Ive avoided this place at all costs due to previous experience until last week. I have a Pandora bracelet and was looking to purchase an additional one for a friend and the other two Pandora retailers in town did not carry the charms I wanted and I had heard that the Gem Collection had the largest collection in town, so I just decided to give it another try. Its was GREAT! The new location is GORGEOUS! I walked in and was promptly greeted by the sweetest sales associate EVER. She walked me over to the Pandora (yes, it is the largest selection in town by far) and was just an absolute pleasure to work with. I feel terrible that her name has slipped my mind but shes a petite, brunette with short hair. I walked out of there saying to myself ' I can not wait to review this place'. I had amazing service in a beautiful place and couldn't be happier with my decision to go there. I will return for all my jewelery needs. read more

They took links out of my watch for free. That made me happy, the women said merry Christmas when I went to give her my card. it's the little things that you remember and spread the word about read more

I LOVE the Gem Collection! My husband bought my engagement ring there, and I was so impressed with the ring I decided to check out the store. They have an incredibly friendly sales staff and I felt very welcomed in their store. They also have a great selection of very affordable jewelry from $20-$500, which is one of my favorite aspects of their website. I used to not wear much jewelry, but when I went the the Gem Collection I was so impressed by the quality and beauty of the jewelry that all the jewelry I wear now is from there! I met the owners of the company, and they are such caring people who strive to give the best service. Whenever I come into the store, even if I don't buy anything, they always clean any jewelry I happen to be wearing and make me feel like a prized customer. I always feel very comfortable buying jewelry from them because they are very honest and knowledgeable, and have an excellent return policy. I now shop only at the Gem Collection for my jewelry, and whenever a major holiday comes up I inevitably always ask my husband for a piece of jewelry from them! read more