Jay and his group made the inherently difficult process of applying for an apartment way more…read morebearable. A couple things that stood out to me: first, their response time was super quick and the emails and calls we had were thorough and not rushed. Jay and I talked on the phone several times, and he was super reasonable about his requests and only wanted to help us as best as he could. Second, the credit check was done through an actual portal, which felt way more secure. Overall, a super positive experience.

Very skeptical about their requirements for a Woodside rental…read more.. The broker told me I had to Zelle a thousand dollars in "good faith" in order to receive an application.... Like that right there feels weird!! The broker also mentioned not to call my bank to get my money back either.. It was mentioned, If i qualify it will be used as a down payment towards the fees.. but still. I personally wasn't comfortable with giving $1k for an "application". Like i have never heard of this.. especially this day in age. if it looks like a scam, feels like a scam... ITS A SCAM!

I've lived in a building managed by Alex for the past three years, and I truly can't say enough…read morepositive things about my experience with him and the Building Equity Management team. Alex is kind, understanding, and consistently communicative. He often replies to emails within minutes! Sokol, the super, has also been wonderful to work with. He's incredibly responsive, helpful, and always quick to address anything that comes up in the building. It's rare to find a team so reliable and easy to work with in property management, and it's made my experience living here seamless and stress-free. I'm very grateful to have had such a positive experience and would highly recommend Alex and the team to anyone.

I would recommend staying away from renting in a building managed by this group. Brandon Friedman…read moremade a conscious effort to keep our security deposit by billing us for "damages" that were either there before we moved in or normal day-to-day wear. Fortunately, we had dated photos of the apartment showing it was in the same shape as when we moved in a few years prior, and we were able to get most of our deposit back after a lot of back and forth. If you're a tenant in one of their buildings, I highly recommend documenting the condition of the apartment when you move in (missing screens in windows, small chips or scrapes, etc.). Otherwise, they will make every effort to keep your security deposit.

Sharing my experience in the hopes of helping others avoid similar issues. Throughout my time as a…read moretenant, I encountered several unprofessional practices. Unethical Broker Practices: In April 2022 (post-COVID market peak), the brokers involved in my lease signing (Matthew Ryan Moreno and Randal Smith from R Brokers) pressured me to pay an additional $2,000 on the broker fee or risk losing the apartment. As licensed real estate agents, this behavior appears unethical. I reported them to the Division of Licensing Services and the issue was eventually resolved. However, BlueStar continues to work with this company. Misrepresentation on StreetEasy: BlueStar and R Brokers advertised the apartment on StreetEasy for $200 more than the actual rent, potentially manipulating the already inflated market. I reported this as well, and the listing was corrected. Disorganized Move-In: The previous tenant was granted extra days in the apartment by Bonita Burrell of BlueStar, but I was not informed. This left me scrambling to find last-minute accommodations and services for myself and my belongings on the expected move-in date. Despite my repeated attempts to hold BlueStar accountable, Bonita and her colleagues never took responsibility or apologized. Joshua even dismissed the issue by claiming the contract dates were "just estimates." Unclear Lease Renewal: Despite a declining rental market post-COVID, BlueStar opted to raise my rent. Conflicting statements from Pikus and Kaufman regarding the new lease amount caused confusion and delays in my payment. Early Termination: In December 2023, due to a job loss and visa situation requiring me to leave the US, I informed BlueStar. Although I had grounds to break the lease due to previous harassment, I opted for an amicable solution. They reluctantly agreed to terminate the lease on February 2nd in exchange for a $450 fee and my cooperation in showing the apartment. Security Deposit Withholding: Despite fulfilling my obligations and leaving the apartment in excellent condition on February 1st, BlueStar has not returned my security deposit of $3,300. On February 27th, my inquiry about the deposit went unanswered. As of today (April 3rd), they informed me they would retain the entire amount due to "costs involved", even though the lease was terminated by mutual agreement. New York law mandates the return of security deposits within 14 days, with any deductions clearly documented. Failing to do so within this timeframe necessitates the full return. Jeffrey Pikus appears to be aware of this law but disregards it. Similarly, Bonita Burrell's negligence regarding my move-in date resulted in additional expenses for me (over $1,000 for a last-minute hotel). Taking Action: To ensure I receive my deposit back and hold Jeffrey Pikus accountable, I have filed complaints with the New York Attorney General's Office and the Division of Licensing Services. Security Deposit Details: There's no justification for withholding a $3,300 deposit, even if a new tenant pays less due to market fluctuations. Here's why: i)The lease termination was agreed upon by BlueStar. Security deposits cannot be used for market-related rent reductions as stipulated in the lease agreement. ii)The new tenant likely moved in shortly after I left, with only four months remaining on the lease. Even if the rent was $300 lower, the total withheld amount would be significantly less than $3,300. iii)BlueStar failed to report any alleged "costs" within the 14-day window as required by law. Their decision to stop showing the apartment for a few days might also explain these additional costs. Additional Information: I have documented evidence to support everything mentioned in this review, including recordings, screenshots, and communication with authorities. If any claims are disputed here, I will be happy to post this proof. Help for Others: If you are experiencing similar issues with BlueStar Properties, feel free to contact me at revistas310@gmail.com. My name is Carolina, I will do my best to assist you.

AWFUL DO NOT RENT FROM THEM. We had major bed bugs issue in our apartment and they would not deal…read morewith it in a professional manner. In fact, we were blamed for the issue when it didn't even have to do with us. Every time we spotted a bed bug it was reported right away. The people they hired never properly treated the areas and the problems never went away. We basically fought these bugs all year. Bed bugs is one thing but the upkeep of our building was terrible. Our ceiling was caving in. The super (of which we had two) were unresponsive. The place was a mess. It was cheap and spacious but not worth all the drama extra money we had to spend because of all the issues. The MAJOR issue was the disrespect and lack of communication. I am understanding that infestations and accidents happen; but not being able to accommodate for your renters is absolutely ridiculous. PLEASE DO NOT DO BUSINESS WITH THEM. IT IS 1000% NOT WORTH IT!!!!!

The property management team at MGT was really helpful and made my move into Dutchhouse smooth and…read moreeasy. They answered all my questions and took care of everything, so I felt comfortable and welcomed right away.

Terrible management!!! Unresponsive and unresolved service…read morerequests all year. Moldy and broken AC unit that was never fixed, doesn't pick up the phone (literally never - like not a single time), charges us late fees on the rent every single month even though we pay on time (we need to contact them every month to remove it), elevator broke down 6 times this year - 4 times during the busiest moving week. We had movers booked to move out the day before our lease was up, but the elevator broke and the movers won't do a 7 floor walk up and cancelled. Management refused to help, didn't know when the elevator would be fixed, and told us we had to clear the apartment before the next tenants (we can't clear out if the elevators don't work and we can't get our stuff out??) On top of all that, there's no doorman, so packages are frequently stolen or ripped apart. Genuinely evil. 0/10 would not recommend.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

This company has left a decrepit property (614 Woodward Avenue) long abandoned which has led to…read moretrash build up, an infestation of rodents, and ultimately severe hazardous conditions for the Ridgewood neighborhood. They have raked in over half a million in fines for various violations yet refuse to fix a problem of their own creation. Not only are they slumlords based on the other reviews here and elsewhere, but they are a burden on the city as a whole.

Got a call from some guy claiming to be Silver Properties located somewhere on Long Island…read moreaccording to his area code. Claimed to be calling about an offer on a commercial property that is not listed for sale, because it is not for sale. Got my cell number from his "research team". When I explained I am not my Dad, and everything is in an ESTATE and he could lose my number, he wants to resort to calling me an inappropriate name. TOTAL LACK OF PROFESSIONALISM so you have been warned. One star only because it's mandatory.

I moved here from NZ and live at one of the newest development s The Greywood. and I have had…read morenothing but great service from the people in our building and also the staff at Empire Management who look after my rent. Jackie is absolutely fabulous and such a kind lady, Taina on the reception is always lovely and friendly when I go in. The other person who works there and is always great to have a conversation with is Steven. I love my apartment and recently renewed my lease for another year -There were a few "teething issues" as is always the case with a new building but they have indeed been put right. The staff at The Greywood from the front desk, the super and the maintenance people are all so lovely and friendly. I am new to the US but after seeing issues other people have with their buildings and looking at options when my lease was coming up - all these factors above contributed to me re-signing. Empire Management have been very good to me as an alien in the US and the challenges that involves.

Terrible customer service, would barely respond to emails, was 5 months late on returning our…read moresecurity deposit and that was ONLY after we consistently called, emailed, AND showed up in person at their office. They are clearly just trying to take advantage of their clientelle.

Really appreciated the quality care from Andrea & Alina. They were prompt in responding to many…read morequestions and supportive in my special situation. Great options for short & long term stays. Efficient and prompt pre-application process. Ideal rates for newly furnished stylish decor and additional services.

I stayed with them for 6 months. They are terrible landlords who discriminate against people with…read moredisability and different races. They have rats in their buildings. One bathroom for 4+ people at the time. They scam you with different prices for same rooms same building. They don't comply with city and state laws. If you paid a deposit you will never see it back. Do yourself a favor and look for better options elsewhere.

Update: After posting my initial review John and Nick did reach out, and I received the check for…read morethe security deposit back today. Both were very helpful despite the initial issues we had. Just straight up never returned our security deposit and never gave us a receipt. Claims there was "no record we paid a security deposit" despite living in our apartment for 2 years and re-signing a lease. Impossible to get in touch with as they intentionally hide their email addresses / phone numbers.

Continuous Quality of Life of using the Fire Egress as a country club, obstructing the pathway of…read morethe back of the building by a group of 5 tenants living in the apartment . Parties, loud music, singing, loud talking, screaming and boom box music mixed with beer blasts, BBQ, pizza parties, birthday parties and loud noise. Hours on end disturbing the entire community, yet The SABET Group is in violation of the law and illegally uses the common area as a private garden.

Because the bar for property management in New York City is so low (lots of vendor lock in/high…read moreswitching costs), industry where consolidation and cost cutting has made quality drop, as a co-op board member, I have been incredibly pleasantly surprised by Daisy when we switched to them from first service residential. If you're considering the way to do it now. Worth it. They don't drop balls.

A full month for they to acknowledge a question I sent in our building app. They are a software…read morecompany without any property management experience or interest. Terrible support every single time.