I ordered from this place online on Sunday 7/14 and requested for it to be there the next day, 7/15. It was an arrangement for my stepmom's birthday and I picked a specific arrangement out, an all pink one, as that is one of her favorite colors. Well, I get a call from the shop around 10am (Nevada time, which means it was 12pm Florida time) saying they don't have one of the flowers and asked if they could switch it for a daisy which is similar to the Gerbera daisy they didn't have. I said sure that's fine, as long as it's similar and the same color. The woman I spoke with said of course and then I asked her when the flowers would be delivered and she told me probably within the next couple of hours.
I texted my brother to see if they had arrived and he said no so I called and left a voicemail stating I was upset they didn't get delivered on the day I requested. The flowers got delivered at 6 pm. 6 hours later after she called me. Then, when I get a picture of how they look, I'm absolutely floored. The arrangement looks absolutely NOTHING like the picture on the website. We paid over $100 for flowers to look nothing like the picture and to be delivered at the very end of the day.
So then, the shop calls me this morning (7/16) and the woman who I spoke to was the most rude, least empathetic, unprofessional and ridiculous person I have ever spoken to over the phone. She kept speaking over me and not listening to what I was saying. I told her I was upset they completely changed the arrangement and didn't let me know and she said we did tell you about the substitution. I said, I was told you didn't have the flower but not that you were completely changing the color and the entire arrangement. She said she apologized for the miscommunication but we are both right. WHAT?! How are you right in any way, shape or form? She then asked, "well what do you want? Do you want us to go pick up the flowers and deliver new ones?" You're kidding me, right? You want to go pick up flowers that were ALREADY delivered and in someone's home and bring back a new arrangement? How does that make ANY sense?! You delivered a product I didn't order and then she told me, "to calm down, they're just flowers!" Flowers for someone special on their birthday! I live on the opposite side of the country and can't be there to celebrate someone important to me, so of course I want the bouquet we paid a lot of money for to be perfect. The absolute audacity and unprofessionalism is appalling. I personally don't think paying over a $100 for the arrangement that was delivered was worth it in the slightest.
The store manager offered to deliver a new bouquet of CORRECT flowers free of charge but it's going to be smaller than the original bouquet and they can't even deliver it until next Monday or Tuesday. I'm just at a loss at this point. Extremely disappointed and upset is an understatement. Don't order from here if you can help it.
Update: the "new and smaller arrangement" was delivered yesterday, 7/23 and still doesn't look like the original arrangement at all. They were supposed to text me a picture of the arrangement and didn't do that either. This place is a joke and so unprofessional. Stay far away from this because they don't care making things right for you. read more