I chose this business to send flowers to a co-worker after the birth of her baby boy as it is close to her home and I like to use local businesses. I requested a bouquet of all blue flowers with one purple flower. I requested the card to read, Welcome Baby X. My co-worker sent me a pic of the bouquet, within the hour - quick delivery which was commendable. Also commendable - the bouquet was beautiful. Not commendable - it wasn't what I ordered. Also, the owner took liberties and added a couple of lines to the card. When I called to complain about the order not being correct, I was made to feel that I was wrong in what I ordered. She said it wouldn't have looked right the way I ordered it. I told her, if that was the way she felt, she should have called me to suggest a change to give me the opportunity to go elsewhere. When I insisted that I wasn't happy about the order being changed, she actually asked, "What do you want me to do? Do you want me to go to her house and take the flowers out of the bouquet?" (Very unprofessional) She kept insisting that what I ordered would not look good. I couldn't seem to get it across that she shouldn't have changed my order without my consent and that I resented her taking liberties with the card. I told her I didn't want to pay for an order that was incorrect. I finally relented and agreed to accept a credit on half the order out of concern that she would actually go to my co-workers house and take the flowers out of the arrangement. I informed her that we would not use her service again due to the problems we encountered.
Main problems:
Changed my order without my consent
Edited my card referencing her religious beliefs
Poor customer service and unprofessionalism in resolving my concerns.
I would definitely not use or recommend this florist.
Deede W. read more