Summary: they sold me a screen which ended up with black screen. At first, they refused to fix the problem or refund the 400$ charge. After negotiating over and over, they refunded me 280$ (the screen was 400$, and they charged me 120$ for 2 x labor fee for switching back to my original screen). After their second repair, the battery died and the fan had loud noise all the time. Then I went to repair with Apple and all the problems were gone.
The voice recording shows that they refused to repair my laptop or refund the money first, claiming the blackscreen was my problem:
https://drive.google.com/file/d/1YxHxS-CSrH1EamsBYaTDn-Ae3fcXNfIq/view?usp=sharing (you can hear Sabri saying "you are embarrassing yourself", "I just want you to leave" "you have warranty but you lost warranty when you lie")
Aug 1: called the store for replacing macbook screen (Gee). Promised the screen they sell is "premium quality and never had any problems". Paid for 399 for a replacement, given a 6 months warranty
Aug 2: the screen turns black after 1 day usage (the attachment shows the screen is black, the touch bar is on, and the external monitor works perfectly)
Aug 3: went to the store for repair (Sabri), promised they will switch to my old screen to test the black screen problem. Was told the switch was done, but the black screen happened to the old screen, so they switched back to the new screen and was able to use it for "several hours without black screen" (see attachment). I took it back home, the black screen happened immediately
Aug 4: went to the store again, was told by Sabri the black screen was my problem not theirs, admitted they actually did not switch the screen on Aug 3 ("I didn't even touch it"). asked me to leave the store ("you are not welcome here, what are you doing right now? I just want you to leave"), decided my warranty was terminated ("you had warranty, but you lost your warranty when you lie repeatedly"), "are you gonna keep embarrassing your self, or give up?". "and there is still nothing wrong with the screen". "don't put your laptop on my desk" "still not my problem" "the problem is yours, not mine" (voice recorded)
Aug 5: I am not sure my phone number was blocked or not. Every time I call, it always goes to voice mail, when I called them earlier using another number, they answered the call. I called with another number, they asked "are you the girl with the laptop?", I said yes, and they hang up on me.... read more