I was just in this Ollies and had the worst experience ever. I had 3 items, got up to the cashier,…read moreput them down for her to ring up, and she says, not even acknowledging me, but the only other customer behind me, that she has to "go in the back" and she WALKS AWAY. THANKS A LOT for the HORRIBLE CUSTOMER SERVICE!!! Don't waste your time here, because they obviously don't know how to treat customers. What a waste of my time and energy!

the m&ms I bought there were expired. I CANNOT believe y'all glaze this store so much only to sell…read moreexpired food

What a fun store to explore! It's long and the art and gifts keep going back and back into a room…read morededicated to everything on sale. They have pottery, toys, ceramics, something for everyone. Collecting felt mouse ornaments, we found many here!

I stopped in yesterday for a last minute Christmas gift and they have free gift wrapping! Fastest…read moreeasiest guft i bought this year. Also check out the sale room in the back of the store.

Pro: big parking lot, clean environment, friendly staff. Con: none…read more Was passing by this store and was curious what it is so we decided to stop in to check it out. It basically a high end store that sell furniture and house decor. Upon looking around a staff worker came up to us and gave us a coupon paper for discount if we bought any items. Even thought we left here without buying anything it was still a good experience. All in all, a nice place to stop by and peruse if you have some spare time.

Amazing energy in the store. The Store Manager Amy and team are the reason we shop there. Love the…read morecleanliness and their displays make me want everything!

I am filing a formal complaint against Bob's Furniture regarding repeated delivery failures,…read moremisleading communications, and unacceptable customer service following a fully paid purchase made at the end of December 2025. At the time of purchase, I was promised that part of my order would be delivered on January 23, 2026. I received an automated service email confirming that all items could be delivered together. I followed the instructions in that email to confirm the delivery. The following day, I received another automated message stating delivery would instead occur during the first week of February. I requested to speak with a representative to clarify the conflicting information. During that conversation, the representative incorrectly stated that I never received the first confirmation email. I provided screenshots proving that I had. I was then told the automated system "makes mistakes" and was assured that the entire order would be delivered on January 30, 2026. The representative was rude, dismissive, and repeatedly accused me of being dishonest despite the documentation I provided. On January 30, 2026, I received delivery updates throughout the day confirming the scheduled delivery. Twenty minutes after the delivery window passed, I was called and told the truck carrying my items had broken down. I requested that another truck be dispatched and was told no. I asked if I could pick up the items myself and was again told no. I requested to speak with a supervisor and was informed that no manager or supervisor was available. I was instead connected with a step-up representative. That representative stated that the white glove delivery charge would be fully reimbursed and that a store manager would contact me by the end of the day. Neither of those commitments were honored. I did not receive reimbursement, and no store manager contacted me. The step-up representative also dismissed the prior delivery failures and the current situation. I explained that I had already taken January 23 off work for a delivery that never occurred, had taken January 30 off for the second failed delivery, and would now be forced to take another day off on February 6. I was told that time off work was not their concern and that nothing could be done other than refunding the entire purchase -- an unreasonable solution for a customer who has already waited over a month for furniture that was paid for in full at the time of purchase. This situation reflects a pattern of poor communication, unreliable scheduling, failure to honor confirmed delivery commitments, broken promises, lack of accountability, and unprofessional treatment by customer service staff. I experienced: * Multiple conflicting and inaccurate automated delivery confirmations * Representatives denying documented communications * Rude and accusatory behavior from customer service * Failure to provide reasonable delivery accommodations after a company-caused delay * Broken promises regarding reimbursement and management follow-up * Complete dismissal of the financial and personal inconvenience caused * Wasted time and lost wages due to repeated missed deliveries * Lack of any meaningful effort to resolve the issue I am requesting a partial refund of $600 as compensation for the repeated delivery failures, lost work time, inconvenience, broken commitments, and poor customer service. I am not seeking cancellation of the order -- I am seeking accountability and a fair resolution for the hardship caused by Bob's Furniture's handling of this transaction. I hope Bob's Furniture will take this complaint seriously and provide an appropriate resolution.

From the owner: Visit Bob's Discount Furniture in Winchester, VA to shop quality furniture at untouchable values…read more Browse the showroom for affordable bedroom sets, living room sets, dining room collections, sofas, mattresses, and more. Stylish home accents and accessories are also available to help you complete any room in your home. As always, there are free cookies, coffee, candy and ice cream to enjoy while you plan your dream home. Bob's is located at 2540 S. Pleasant Valley Road in Winchester Station Shopping Mall. Conveniently located near RT-81, it's easier than ever to find home furnishings in person. Stop by to shop for couches, recliners, dining tables, beds, mattresses and so much more.

My sister and her husband found living room furniture in the showroom that they loved. They ordered…read moreit and paid for it. The day of delivery, they scheduled help to remove their old furniture, so it was gone. When her furniture from Grand was delivered, it was the wrong set. My sister spoke to them and they supposedly fixed it and set another delivery date. They told her to use the 'wrong' set until then. The second delivery day came, and they once again scheduled help to move the furniture. Once again, Grand delivered the wrong furniture -it was two different colored pieces. After talking to multiple employees, they said they had fixed the problem and scheduled a third delivery date. They were finally able to deliver the correct set, but it was not the color that my sister had picked out. When she spoke to an employee, they admitted that what she had picked out was actually no longer available, but they had left the model set just sit in the showroom. THEN my sister realized that the 3rd set that was delivered was broken. Grand sent someone out to 'fix' it, but they did a sloppy job and how it's broken again. During all of this, an employee told my sister that she could call in and speak to a manager about getting a discount because it had been such a nightmare. My sister did that, but the manager told her, "No, you got your furniture. You're not getting a discount." DO NOT do business with these people unless you want to waste your time and your money.

I searched for a few years before we bought a good mattress with a good warranty. We finally…read moredecided on one at Grand Furniture in Winchester. I have had multiple back surgeries, which made the importance to purchase an extremely good mattress, and those who worked at Grand Home told me Paramount was one of their best mattresses and the only one that had a 20 year warranty. After having the mattress for three months or less it already was sinking on both sides of our mattress, one where I lay and the other where my husband lays. I called Grand Home Furnishings in Winchester, in the first 3 months, even though it was obvious it had sags in the mattress, it wasn't sunk 3/4 of an inch so they wouldn't do anything. I then called Paramount and received the same story. 3 years later I now called Grand Home Furnishings again. My husband and I both feel like we are trying to get out of a hole every time we try to get out of bed. So I called again and as previous they sent out someone who measured the mattress. We watched as they measured the mattress which now is sunk in at 3/4 inch, and we are told it has to be sunk in 11/2 inch before the warranty would be in effect. Their measurements is taken, only when no one is sitting on the bed. I asked the people who came to check it out, to sit on the bed( they said they were not allowed). Common sense will tell anyone, if you set on a bed where one of us weighs 130 pounds and the other 280 that then you will find out what the true sink hole is, and it is definitely over 1 1/2 inches. I don't write reviews and I don't like to complain, but my husband is retired, and the pain I feel every night is unbearable. But the worse thing of it all, no one cares. Grand Furniture is real nice and helpful until they get their money, then no help. The service people said they were surprised that the mattress looked like it did because Paramount was suppose to be a good mattress company, but after calling them 3 years ago, they were no help at all. If Grand Furniture and or Paramount Furniture reads this article and you care at all of what you are selling, please come and look and sit on our bed, then tell me, what is wrong with this mattress. I don't care what anyone buys or sells, not everything is done right, it might be something happened to this one and not others, that's why I ask, please care enough about your products to come and check out this mattress. You might think you got by with not correcting this mattress but you lost a customer for life.

If I could give 0 stars I would. I was shopping with my young daughter looking at shoes when an…read moreassociate came up to her and yelled at her to stop touching her shoes and was complaining about people messing with the shoes. I was confused as this is a store and its always a mess anyways. I found a manager and began to explain the situation to which he told me maybe my child should not be touching shoes on the display then. This was not a display it was a long table with shoes thrown on top of it. Manager and employee were very rude. Unfortunately I think the manager just seemed very uneducated and nervous. Places just seem to promote anyone anymore.

The prices are low but the women's dressing room is always close at the St. Charles Mo. location…read more Many of their clothes sizes are off and you must take them home only to return them if they don't fit.

Homegoods always has amazing items to look at and buy…read more Staff is very friendly and helpful. I love it when they get a lot of pink displays since that is my favorite color. I also go in there to look for dog items they always have a good selections including beds.

Back in the DC area, we called this store BrokenGoods because the employees slam everything around…read moremercilessly. But the Winchester store is quite a gem -- lovely stuff, neatly displayed, rarely destroyed. This is my go-to for party plates and napkins, and off-beat snacks and popcorn. Great for cat gifts, too!

Friendly staff, great selection, positive vibes, and excellent prices…read more Well worth a visit!

Great selection! Love the store layout too! The staff is always helpful as well! Definitely a…read moregreat experience!