I've had a mixed experience with iPostal / Farm Nomad. I was trying to retrieve credit cards that had been delivered to my mailbox. Initially, communication happened over email, but it involved a lot of back-and-forth questions rather than simply checking thoroughly for the mail.
When I came in person the first time, Riley told me the cards could not be found. When I returned later, she explained that the mail had been placed in an "inactive" box. Apparently, if an account goes inactive, customers are expected to notify staff to check that area. I don't feel customers should need to instruct staff where to look for their own mail, especially for important items like credit cards.
As a result of this delay, I now have three cards, two of which no longer work. Beyond the logistical issue, the interaction itself was disappointing. The responses came across as polite on the surface, but ultimately dismissive.it was not helpful or resourceful in trying to fix the situation, and focused more on telling me what I should do differently in the future rather than taking responsibility or offering solutions.
The service itself has potential, but there needs to be clearer internal processes and better customer service when mistakes happen--especially when sensitive mail is involved. read more