IN A NUTSHELL, SHE IS UNPROFESSIONAL, DISRESPECTFUL, UNSTABLE, AND EMOTIONALLY IMMATURE. SHE SHOULD NOT BE WORKING CLOSE TO KIDS.
We booked a reservation for Sunday at 11 am and were in front of the hairdresser only to find that there was no one in the place. That side of the mall was completely dark, and all the stores were closed. So, we assumed that the place was closed, and the online booking system just messed it up and left. Then she charged our card for not showing up. We emailed that we actually came but did not see anyone and rescheduled for Friday. When I arrived there, she started cutting my younger kid's hair, and I told her that we had a reservation for Sunday but had to reschedule because the store was closed. She could have said that maybe we came a little earlier and her store does not open any earlier than the reservation time, and that would be the end of the conversation. But that's not what happened. The moment I talked, she went hysterical and lost control completely. Her exact response was, "Oh my God, why would you bring that up? I already told your husband. I turned the lights on at 11 am sharp, and you did not come. You came and saw the lights off, and you do what? Just leave? Can't you just wait?" She implied several times that I was lying. I said, "Why would we wait if the store is closed?" She went even louder and louder, yelling and screaming that this is her business and that's how she runs it. If I do not like it, I can just go. And she added, "You know what, you'd better leave." She stopped cutting my little kid's hair and said I have to take my kids elsewhere. I told her to lower her volume at least 5 times and that she has no right to treat us like that. She said, "I do not like the way you are talking to me" and called security to kick us out: a mom and two little kids. Then she charged me for the undone haircut, and while I was waiting to get my credit card back, she kept screaming at us to "leave." She was shaking the whole time. She even talked over the kids. My kids were in shock when we left, and I had to explain to them that her reaction was about her, not about them. They did not do anything wrong to be treated like that. I got back in the car, booked a haircut for my older kid at Kiddy Kutz. We were done in 30 mins and paid less than half the price she charged us. She needs professional help to regulate her reactions and should not be holding scissors around a kid until she learns how to control herself. read more