1. The Face Shop

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Mississauga, ON

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The Face Shop

4.5 (2 reviews)

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10 years ago

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SEPHORA

SEPHORA

2.4(28 reviews)
0.3 km
•$$$

This will be a pretty niche review, because I think I fall in a unique and small category of…read moreSephora customers. I'm very much into fragrances, so I'll only cover that section. In terms of their selection in comparison to other Sephora's, this place has a great deal of options. Especially the Serge Lutens display, while they're missing about 10, they've got the main and big ones available for testing. They're also unisex. They also have a small Tom Ford section, but only the aquatics, none of the private blend unfortunately. Hermès has a small section too, with most of their releases. Maison Margiela has a whole double sided table with everything except By The Fireplace. In terms of the designer frags, the men's section is tiny and dwindling. However I'm hoping the phase out the whole men and women's fragrances, as honestly it should all be unisex. Maybe not Daisy by Marc Jacobs, but almost everything can be worn by anyone. On a side note, if you want samples all you have to do is ask. You can get up to 3 fragrances sampled. Though you can't get 3 of the same bottle. In terms of staff, majority are friendly. They don't approach you as often as other stores, which is great. Because when I'm trying to smell 20-30 different fragrances, I don't like being bothered.

The customer service was extremely poor, and the employee was openly rude, dismissive, and…read moreunprofessional. Rather than attempting to help, she immediately became defensive and told me to contact HR. When I asked for the HR phone number, I was told they "don't give that out," which made no sense and only added to the frustration. After I stated that the situation was absurd, the employee accused me of being rude and refused to help any further. Since she was unwilling and clearly not in a position to resolve the issue, I walked away and received assistance from another employee without any problem. Overall, this interaction was handled very poorly, completely unprofessional and lacked basic customer service skills.

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The Face Shop - cosmetics - Updated October 2026

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