I signed on with Exercise Coach for a solid two months. Why? A client MUST PAY for first and last regardless of life circumstances, tolerance or view of services. I did just that. With a PROMISE from the owner not to add recurring charges. I have my contract and was told to sign off...but, page one bears out the ONLY two month requirement and it was repeatedly promised to me by the owner herself. The paperwork is off-putting, to say the least. Especially when you are led to believe "you" matter and this teeny tiny venue should be personable and ethical.
Why did I give it two stars when being wrongly charged for a third month?
Because Cece and Jonathan shined. While the owner is absentee, these two trainers are above the cut. Outstanding! Their care was ***** five star.
Does this method build strength and muscle? Well, who knows? I do think anything that gets one out of bed and moving will do the exact same thing. But, some of us need a goal. While my health issues prevented me from going on in any routine, this jumpstart (albeit exorbitantly priced!!) is one of several options I considered.
DO YOUR HOMEWORK!!
The EXERCISE COACH contract has several parts and to even take one class, one MUST sign all categories. In my case, the first page was as per my request. First and last ONLY. $349X 2. The recurrent billing was left blank and unsigned. However, it can be tricky as a subsequent signature requires that be signed. So, one is left to trust the owner to do their paperwork and flag so not to be charged. It was ignored. I immediately called this to her attention. It was glazed over with yet another contract to CANCEL. Be very careful and do not sign a thing. In fact, just make copies of blanks and see your lawyer. No 20 minute session is worth this headache and worry.
These independently owned franchises are not always above reproach. Turnover is horrendous. A flash in the pan. This is an example of one.
While some and perhaps most have insurance paying their fees, many of us use our own funding and would like to be treated with honesty and integrity.
The Summerlin North location lacks this immensely. By the owners.
They feel justified and this is where the rubber meets the road. We learn about people by the way they handle valid client concerns. Had they acknowledged my concern and prorated the added fee for when my health returned (they were acutely aware I had to sit out for sessions), this very regrettable experience would have been a great one.
Is it greed? Is it lack of training for the top tier? We cannot really judge the motives. But, we can say that this location is iffy at best. And, one's recourse is limited to an owner who is mostly absent and not personally involved. Who trains them? Evidently no one.
Perhaps another location would glow! So, we live and boy...do we keep learning! And, try a different "brand". There are many other options.
Get strong. But, BE CAREFUL!!!!!!!!!!!!!!!!!!!! Be acutely aware of recurrent billing. It's a great way to get hooked in and not even know it. And, very hard to rectify. If not impossible. read more