The exchange have a amazing old selection and have reasonable to somewhat high prices and the staff were extremely helpful and friendly I bought 2 games being fallout 4 and injustice 2 for 10 bucks in total the only reason it went down a star is a bit of a bumping in prices and the area. read more

These guys and gals are always cool with me. In the past 5 years I have liquidated my entire collection of CDs and DVDs. While I certainly would have enjoyed a larger sum, I understand their business model. read more

With some time to kill before my ultimate game in an hour or so, I pulled in and I found a great time. I would be premature to say it, but it has one of the best selections of cheap used CDs I've seen so far in northeast Ohio. In the ~15 boxes of $1 CDs [some of which were Buy one get one free], there was an assortment of 2000s indie, rock, a few soundtracks, and a share of late 90s teen pop. Keep in mind, there wasn't any stuff from early 90s 4AD, Mo Wax, Sub pop, or Warp in the $1 CDs, that would be almost asking too much. However, I found some good gems in the boxes after spending some time in there. Not much hip-hop or trip-hop [which leaves the rating as 4 stars], but I'll take the Young Black Teenagers [a mint copy] for $1, and some stuff from a couple local hip-hop artists. Plus, a $1 for a mint copy of Tinariwen: hey, customers' ignorance of music outside of North America is only for my, murray's and your benefit. I walked out of there with 14 CDs for $10, what a steal. I also saw a small vinyl selection as well. I didn't even have time to check out the rest of the store, but needless to say, next time I have my weekly ultimate frisbee game in North Olmsted, I'll stop by before hand...too bad it's the same day as payday. read more

I grew up around "The Exchange", previously the Record Exchange. They have everything a gamer, vinyl collector, or video enthusiast could ask for. With multiple chains, they can check their data base for anything not located within the store. Most things are reasonably priced, except for the old systems like Nintendo, Super Nintendo, and Sega, which are well over $100. They do carry games for all these systems as well. Being a "cool" mid thirty something myself. The biggest bonus for me was when I went to buy some vinyl as a gift. A preteen came up to me and said "can you unlock a case for me?" I had to say sorry, I don't work here... But, inside I thought to myself, "but I still look awesome enough to be mistaken for an employee." This is definitely Ohio's spot for everything audio and video. read more

Good place to find great deals on vintage stuff. Some things are overpriced but that's the game. Get ready to be asked Are you finding everything ok?" at least a dozen times. If you walk out the door after browsing, be prepared for them to yell "nothing for you today?" very obnoxiously. Not being a jerk it's just part of the experience there. read more

This location has gone downhill. They use to have a good crew of helpful people, now it seems they're just bothered with anyone who comes in and asks anything. Disingenuous is the word that came to mind. Don't trade or sell anything, you'll waste your time with that as well read more

Great, and large selection of vintage/new games. Decent price. Good figurines at a very nice price. amazing vintage/new posters. Staff is helpful and nice. I will for sure shop there again. read more

Best place for used or new music and games etc. super nice crew and always happy to help you. One of the girls there is super nice and can't remember her name but so sweet and helpful. read more

They have a nice selection however forget about the buy trade. They give nothing for what you bring in. Most kids and young adults browsing but not buying. read more

This place is a Northeast Ohio GEM! I have a YUUUGE music collection across many genres, from LP's to CD's including lossless digital files, and I usually come here to browse. It's a great place to sell your unwanted CD's, and if you're a buyer, the selection is just awesome. Also, it is often cheaper to find the music CD you are looking for, and burn it in lossless form yourself on your home PC, than to buy it directly online. The employees are professional as well, and they let you just browse, without being pushy or assertive. If you like music (or gaming for that matter), you owe it to yourself to go there and at least take a look. I guarantee you'll walk out with some great finds and deals! read more

The employees at this particular exchange are always very nice and they always treat me with the utmost respect. They always do a great job trading in my old stuff for new stuff and they enjoy talking about music and movies which is pretty much my favorite thing to do. Also the selection is great. My favorites are Max, Erik and Amanda with a particularly special shout out to Jordan. Keep up the good work guys read more

Customer service skills don't exist here. I was in this store on Sunday, June 24th between 3 and 4pm - yep, a whole hour. Not once did anyone say hello to me or offer to unlock something. Employees spoke around me, and went to help other customers near me, but I was completely ignored, even though I was touching everything and tried to make eye contact. I had a list of a dozen cds I wanted to buy, but since no one was acknowledging me, I ended up just leaving. I'll go to another location where I know they have customer service skills. read more

This store is terrible. The kids running the place are always loudly having some nonsense conversation behind the counter and have terrible costumer service. I have been shopping at Exchange (formerly Record Exchange) stores for many, many years and this store was once one of the best. We often make the rounds to all of the Exchange stores in the area, but lately we've been asking ourselves why we even bother going to the North Olmsted location. As a toy collector, I was ecstatic when Exchange stores began buying and selling old toys and collectables. The great thing about the Exchange is that you never know what you're going to find and USUALLY you can find great stuff for a good price. Unfortunately, the North Olmsted location doesn't operate that way. They price everything obnoxiously high as though they were a high end collectables store. It's obvious that whoever runs the place believes that they know the current collectors market and thinks that they're going to be able to sell everything for top dollar. Although in reality they probably just scan EBay real quick and base their prices on whatever is listed highest. It's pretty indicative of the attitude that you get from the employees - they are super cool because they work at a record store and they know more than you - it's a sad stereotype, but in this case it totally fits. Someone needs to tell them that the draw of the Exchange stores is stumbling on cool finds and finding them for a reasonable price. Of course they're in it to make money and they have to pay the person that traded the stuff in in the first place, but this particular location tries to gouge you for all it's worth. And the fact that you see the same stuff sitting on the shelf month after month should tell them something. Unfortunately for all involved they are too arrogant to take a hint. I highly recommend the Exchange as a company, but skip this location and you'll be better off. If you're looking for good deals and cool finds, they have other great locations. If you want a good selection of vintage toys and a staff that actually knows what they are doing, go to Big Fun. read more

I'm a regular customer and have to say this is one of my favourite retail stores. Most of the employees are very friendly and willing to strike up conversation (if it's not too busy of course). They tolerate me so they must be nice people. I collect video games and while the selection at this location isn't huge, they are always getting new stuff. I also routinely transfer games from their other locations so usually I can find what I'm looking for. The only "bad" part can be the pricing structure. The problem is not entirely with them so much as what people are willing to pay for some games, but if you're a collector you're best off sticking to somewhat less popular titles. Most popular games (think your zeldas, marios, etc.) run $10-20 more than market value, but for the more obscure stuff it's often cheaper just to buy it from the store than deal with online sales. On the other hand, the trade in values are really good. I say this based on comparisons to other resale shops, knowing that stores simply can't afford to pay as much as another collector can. If your looking to get rid of some games, music, or movies easily instead of dealing with selling online, this is a store I highly recommend. Overall the Exchange has always treated me well and I will definitely continue to shop there for the foreseeable future. read more

I love little record store chains. Record stores like this one helped to shape my musical tastes. Sure, the new stuff they have is overpriced and they may not have the selection to choose from like Chicago's great Reckless Records. I find the beauty in the bargains here. They have a clearance section that is sprawling. In the back, the cds are $5 and $2. Actually, I was ready to check out when I saw that on top of the new cd racks were a ton of $1 cds. I think of stores like this as a treasure hunt. Sure you have to dig through a BUNCH of terrible music, but you find gems. I got something like 9 cds for $21? Some of them were older, but when you're like me and are still picking up things you meant to get ages ago, places like this are so helpful. Ivy, The Pipettes, Spinanes, Aloha, Dambuilders, etc. Some great new stuff and older stuff stuck in the bargain bin for unknown reasons. What a steal. They played Belle & Sebastian and I felt like I was in Championship Vinyl for a minute. Then I realized they had marked all this awesome stuff down to $1 so they were not as cool as Rob Gordon. read more

Horrible customer service. The MANAGERS there are so stuck up and snotty. I will NEVER come back here again.