I'm fairly well traveled and I sincerely appreciate an exceptional hotel stay…read more I was compelled to message the entire management staff, regarding the culture of excellence, that I experienced during my Stay. I've stayed here with your team for a solid stretch or two, and I just got back. From the breakfast, that's Hyatt Comparable......To the overall cleanliness and beauty of the grounds.... To the genuine hospitality I felt, with every encounter with a member of your team. Kudos, Congratulations and cheers to being Classy AF and Unpretentious simultaneously. You're killing it.

This is a very old and minimally maintained hotel from the last century - - very old school. There…read moreare no elevators for the second floor rooms. The stairs are in need of Cleaning, And Repair, as well as handrail on both sides. The rooms are not completely clean and smelled like an old hotel. The windows were very difficult to open. We do not recommend this hotel. Not particularly friendly staff.

This review is only for the Bistro side of the house. Everything is made to order, and all their…read moreBistro chefs are amazing and have remarkable culinary skills. The food is made with love, and the portions are bountiful. Giving a shout out to Ida who can make almost anything you want via their menu. If you don't like chicken or you want vegetarian/fresh salads, she can make it happen, and so can Alex and Ethan. The morning crew is also spectacular. Just tell them what your heart desires, and they will make it fabulous. It's way more feasible to order the flatbread pizzas here versus Farmshop - nothing wrong with Farmshop either, but your tummy will will be fuller, and so will your wallet. The Bistro is open for dinner and drinks from 5pm-10pm...ask about their happy hour. 'Til next time ~ cheers and see you on Yelp (SYOY)!

If you're looking for a place to stay, that is respectful, considerate and kind look elsewhere. I…read morestayed here for a total of 19 days. The day of my complaint is 14 of 19 for some reason they wouldn't accept another form of payment (my husbands credit card) after I reported the initial card of file for fraudulent activity on day 13. Within 24 hours my door was locked and I was not notified. I had left in the morning to Marin country Mart for a bagel and coffee and when I returned, I could not get into the room which was extremely dangerous considering I need to take medication at the same time every day. The front desk staff reported there was nothing they could do and wouldn't accept another payment method, they suggested cash. They publicly humiliated me at the front desk. Being one of the very FEW minorities staying here I felt very targeted. I felt that I would not have been treated the same if i looked different. The staff did not bother to assist/ help me navigate this.. no plan b or c? Just no? I had to stay out all day from 9am -5 pm. After all of that they said "oh well we can give you a prior authorization form".... Unbelievable! I will never stay here again. Also, the entire first floor smelled like marijuana most of my stay and the bathrooms barely flush. The water pressure is terrible in the shower and there is black mold in the bathroom. LOOK ELSEWHERE!

I stayed there on May 10, 2026…read more Positive: Price Fridge and microwave Negative: The bathroom door- you have to push it all in to close and then to open, you got to use your muscles to pull it open. Shower floor- it is uneven and there was yellow old water on the other end of the shower. I told the male employee when checking out. Will they fix it? Idk. Room 101. USB charger from the lamps did not work. Breakfast can be improved by adding some small juices or water, as alternatives for coffee. Also, maybe a variety of type muffins to go. A soap, shampoo, conditioner dispenser in the bathroom would be convenient for guest.

Good staff Breakfast basically non existentant…read more No ice machine Stayed 2 nights Elevator work well

Let's start with the good. Hotel close to amenities with spacious rooms and kitchen set up, as well…read moreas a great pool and hot tub and plenty of parking. The kids loved the pool and we loved having them sleep on the pullout sofa in the livingroom, rather than having their bed feet from us. The bathroom had larger lotion bottles and we had room to spread out and eat a meal at a table and lounge on the couch. Now for the areas of improvement. Walking into both the lobby and our room there was a musty odor. The place seems understaffed and overwhelmed with maintenance issues. While we were in the lobby twice: 1) waiting to check in and then 2) waiting to request towels at the pool (second time requested in 90 minutes) we heard complaints about: 1) televisions that just turned off while patrons were watching them and wouldn't turn back on, 2) room phones that didn't work and 3) toilets that didn't flush. In our own room, everything worked but there was evidence of needing more cleaning attention and updating as well. The bathtub had been repainted in areas. Around the drain had rust spots. The shower caulking was discolored. The tray on the bathroom counter had rust on it. There were spiderwebs on the bathroom shelving and in the corner of the bathroom there was hair. And at the pool there were no pool towels for 2 hours, despite multiple requests, despite signs in the room saying don't use the room towels and despite a pool full of kids at 955 and the pool closing at 10pm. Our choices were break the rules or break the rules. Also at least one patron was upset about kids swimming and making noise and kept coming out of her room to lean down look at the pool and frown, but quiet time didn't begin until 10pm and they booked a hotel where all rooms surrounded the pool so....

Zero customer service . Call and wait forever to get someone who knows something…read more Double charged for a one night stay. I do not recommend this hotel unless you're desperate.

This small hotel is classified as a two-star property on Google, but I'm giving it five stars…read morebecause it truly exceeded my expectations for what it is. If you understand what a two-star hotel should offer, you honestly can't go wrong here. When I first arrived, the small lobby had a strong smell of chicken curry, and no one was at the front desk. I rang the bell... and instead of a receptionist, a tiny Chihuahua came out and stared me down. It was unexpected, to say the least. After about five minutes, the manager (Naveem) arrived and checked me in. He was accommodating and granted my request for an upstairs room. He even sells small bottles of water!! I was able to grab two for $1, which was convenient. The room itself was clean and fully equipped ....no bells and whistles, but it had everything you need: mini fridge, microwave, ironing board, hair dryer, central heat and AC. There were a few cosmetic issues (some wall scuffs and a door knob dent in the bathroom wall), but nothing that affected the functionality of the stay. My TV initially wasn't working, but Naveem sent a technician within a couple of hours who quickly fixed it. That responsiveness mattered. For two nights, my total was around $250 during Valentine's Day and Presidents' Day weekend...which is honestly not bad at all. You also get free self-parking and easy freeway access, making the location very convenient. There's even a Burger King about two blocks away if you need a late-night bite! Overall, for a quick 2-3 night stay in the San Rafael area, this place does the job and then some. Simple, affordable, and surprisingly reliable for its category.

This is a good hotel they don't deserve all the bad reviews. It is safe, it is family owned. They…read moredo take cash and cash deposits and also card. The have breakfast in the morning cereal fruit juice granola bars, it's not a bad place. The beds are comfy, they have a fridge and microwave. My tv did not work but I don't really care to watch tv anyways. Lots of interesting stuff in the area

Couldn't sleep until the rooftop bar closed. Room 518 is right above where the bartenders walk…read more Was listening to incessant rumbling, footsteps, wheels rolling. Tons of noise from the hallway - heard every perso going to their rooms. Decor is spartan - utilitarian chic - no microwave, mattress sagged and felt cheap. I'm local and I've been to the rooftop bar several times - hurricane force winds all the time, not a place you'd really want to hang out for a long time. Signed up for Bonvoy because of the $400 eGift card which was applied to my prospective room before I booked with an itemized breakdown. After booking, it reads that Bonvoy DOES NOT apply the gift card to my first booking - deceptive. It's the newest hotel in San Rafael, but it's substandard.

The hotel is not well maintained. Room 403 had multiple problems…read more Broken AC, they sent maintenance to 'reset' it but they just turned the thermostat off and on. It obviously did nothing. Mini fridge had a glacier of ice buildup on the freezer, indicating high room humidity. Bathroom sliding glass door closes on its own, cutting off ventilation after taking a shower. Toilet seat was loose so it slid around. Our fire alarm went off at night because we had zero air circulation in a stuffy humid air chamber, which led to staff asking us to vacate under the assumption we had been smoking in the unit which we had not. We had to ask them to call the manager who ordered them to tell us to vacate and had to explain the problems with the unit that caused the false alarm. Parking lot is tiny, and the ticketing/gate system doesn't work oftentimes, leading people to have to back out into traffic to get out of the lot. The desk staff seems really nice and it's a shame, because we got the impression that the management is not so nice and mismanages the property by not giving their staff the resources they need to maintain the units or handle issues with the furnishings. There's lots of reviews of things being broken in various rooms and ours had a similar experience. It looks nice, but doesn't get maintained well, and management is quick to jump on you which results in an incredibly inhospitable and hostile atmosphere. I imagine working here is also not pleasant and I can pick up on the vibes that the staff are stressed.

Hello, I'm Krystel, I don't recommend this place if you're a girl since it's not safe, there are…read moremany prostitutes and people who take care of them which makes the vibe very insecure I wouldn't say it if I wasn't sure. I went out to my car for a dress since I stayed in this place because it was near an event where I attended, and 3 men approached me to ask for a price I felt a feeling of terror and I asked a girl for help and she just threatened me that that was her area and that I could not work here. It's too sad and uncomfortable so I don't recommend this hotel and I WILL NEVER RETURN HERE.

This place has roaches, I told the front desk about the roaches. He told me he's gonna have someone…read morecome by and have them spray the roaches with bug spray. I guess they don't have any idea that bug spray is poisonous and bad for your health, specially spraying it in small closed areas. The hotel room walls have snots (boogers) and weird looking stains everywhere. This place unsanitary. I called the front desk the second time regarding the roaches and the stains. They responded by saying," Do you want room service." I was like yes do something. Dude doesn't know what to do. If I could give it a negative stars I would. I've been to better Motel 6's in So Cal and they're not bad.

:This Motel Has BEDBUGS:::::…read more I stayed at North Bay Inn in San Rafael following surgery and had an extremely concerning experience. Within days of checking in, I began experiencing repeated insect bites and ultimately documented multiple bugs in the room with photo and video evidence. This created an unsafe and very distressing environment, especially while recovering from two surgeries and having limited mobility. I reported the issue to management expecting a reasonable and responsible response. Instead, I was met with denial and blame. I was offered only a minimal partial refund for unused nights if I agreed to sign a waiver, which was not a reasonable solution given the circumstances. I also requested to be moved to another room due to the conditions, but a workable accommodation was not provided. The situation was not handled with the level of care or responsibility that should be expected when a guest raises a health and safety concern. Due to the seriousness of the issue and lack of proper resolution, this matter has been escalated through appropriate channels. I strongly encourage anyone considering staying here to take this into account. No guest, especially one recovering from surgery, should have to deal with these conditions or this type of response.

Considering prices and reviews on other local places, this was decent. I was originally given a…read moreroom right by the main road, but requested a change. Got a key for another room and it didn't work twice. The person who checked me it was working on another room when I went down again with the bad key - unfortunately, he forgot to put the fact that my room was changed and taken, and at midnight, a woman opened the door with a key, apologized and must have gone back to get another room/key. The only negative is that it took about an hour to fall back to sleep again. The carpet and some of the things in the room could be changed/updated but everything worked, had a microwave, coffee pot, frig, etc. Had the hottest hot water encountered in a hotel and took time to adjust it so that it was the temp I wanted. It was just down the street from the restaurant we were eating in. Stayed here because of the price and the overall decent reviews.

If I could give it less than a 1 I would ...worst place ever...I can deal with outdated but most…read moredisgusting thing is waking up to bug bites and bed bugs crawling all over me . I went and told the attendant I needed to check out immediately and that the place was infested . he acted as If it was normal took the keys and cared less that it was almost 3 am and we had no other accommodations. Worst experience of my life ...I have bites all over my arms abdomen and back and was still refused a refund because they need proof. As if my bites are not enough they can walk themselves up to the room and look themselves . forget the fact that no one bothered to clean the room...everything is delapidated but filthy is on another level. I should have ran from the moment I got there

ABSOLUTELY DISGUSTING. Went on a little trip to Marin & had to book a room for a night. This was…read morethe cheapest ($99/night) we could find in the area so we went for it. The building was falling apart, old & not well maintained. I honestly don't want to go inside. The "office" was filthy and the receptionist ANITA had no customer service etiquette whatsoever. As soon as we opened the door to our room it was so stuffy & smelled like mildew + dust. The top blanket looks old, not washed & had stains on it. The pillow case had mascara stain and some hair strands.. When i turned on the AC unit dust came flying on my face (you can see on the pictures just how dusty and dirty the AC unit is). If they did clean the room it was definitely more than a half-ass job. We couldn't stand it we decided to check-out immediately and they refused to give us a refund even if we were only there for 10mins. The magnitude of this place's filthiness is beyond me. I should've checked the reviews first. So much for being so frugal. Never again! THIS BUSINESS NEEDS TO BE CLOSED.