I'm fairly well traveled and I sincerely appreciate an exceptional hotel stay…read more I was compelled to message the entire management staff, regarding the culture of excellence, that I experienced during my Stay. I've stayed here with your team for a solid stretch or two, and I just got back. From the breakfast, that's Hyatt Comparable......To the overall cleanliness and beauty of the grounds.... To the genuine hospitality I felt, with every encounter with a member of your team. Kudos, Congratulations and cheers to being Classy AF and Unpretentious simultaneously. You're killing it.

Convenient, clean and great breakfast. I can trust a Best Western hotel to be good whether in the…read moreUSA or Europe.

A fantastic hotel! I've stayed here many times, all w good…read moreexperiences but this time was an exceptional quality of care. I wound up having to extend my stay, incrementally, by almost 2 weeks - got a bad cold and couldn't fly. Everyone at the front desk/hotel was so kind! Genuinely nice people. It felt like I was at a family-run B&B, not a corporate chain. I pretty much didn't leave my room for week 1, nobody bothered me but at the same time, let me know they were there to help. I want to especially thank Nuris and Maria at the front desk for their help and support and others there, but I don't know their names. Thank you all! It's a great place to stay for work and..... an ideal place to recover:)

We came here the night before a family birthday party, just so we wouldn't have to deal with the…read moreGolden Gate Bridge traffic on a weekend morning. I was surprised by how high the price was for an ordinary room with 2 doubles (with tax and fees, $329!), and we were put off by an additional fee of $15 per day in an unsecured parking lot! Here's what we liked about it: Beds were comfortable Small patio with chairs Pretty quiet from about 8pm to 6am Nice well tended courtyard Conveniently located Clean Here's what made it worth less than half what we paid: Absolutely no information in the room about anything at the hotel except the escape route from our room. Nothing about food, TV service, location of ice makers, etc. Incidentally with three floors they only had ice makers on the first floor The one lounge chair was wedged in between the bed and the patio door, but if you wanted to have your coffee there in the morning, no where to put down your cup. The in room coffee maker had enough to cartridges to make 3 cups of coffee in a room that has capacity for 4 people Only paper cups for the coffee Limited channels available, and if you wanted to access Prime or Netflix, you had to sign into your own account or pay a fee Only enough towels for 3 people Terrible lighting throughout, with the least strong lighting specially reserved for over the one sink in the anteroom to the bathroom, the only place available to do your makeup. Only grab and go food with long common tables if you wanted to eat in the lobby area. I paid over $20 for one medium sized coffee, a small blueberry scone and a one serving size of yogurt. Considering the price benefit, We will definitely not stay again.

I stayed there on May 10, 2026…read more Positive: Price Fridge and microwave Negative: The bathroom door- you have to push it all in to close and then to open, you got to use your muscles to pull it open. Shower floor- it is uneven and there was yellow old water on the other end of the shower. I told the male employee when checking out. Will they fix it? Idk. Room 101. USB charger from the lamps did not work. Breakfast can be improved by adding some small juices or water, as alternatives for coffee. Also, maybe a variety of type muffins to go. A soap, shampoo, conditioner dispenser in the bathroom would be convenient for guest.

AAshish was so warm and friendly. Checked us in a fast and efficient manner with our close to…read moremidnight check in. He went even further to give us an upgrade with a nice room with a better view. The room was very spacious and fit the needs of me and my family. Definitely will recommend to friends and family.

On a Friday in Mid May, we stayed here for 2 nights. It's located outside of San Francisco in Corte…read moreMadera close to Trader Joe's and bev mo. The parking is one way in and out. The lobby is on the side. They gave us 2 free bottles of water. Our room is on the 3rd floor corner. The elevator is old school only 2 -3 people fit inside. The room has a kitchen, living room with 2 bedrooms. It appeared to be clean and no problems. Not too far from Muir Woods.

Great location, nicely appointed rooms, and the staff was very helpful and gracious. This hotel…read moreused to be an apartment building; after checking in this became apparent because everything we needed was included in the room. A full size fridge, stove, plates, pans and cutlery. The bed was comfortable and the hot water and shower were perfect after a long day Road travel. The pool area looked inviting and upon and learning that the water was warm definitely made me want to take a dip. But I was only there for one night and didn't bring a swimsuit. The Sanctuary was the star off the hotel both the inside seating area and past it onto the garden lounging area. I look forward to our future stays at this Corte Madera respite!

This small hotel is classified as a two-star property on Google, but I'm giving it five stars…read morebecause it truly exceeded my expectations for what it is. If you understand what a two-star hotel should offer, you honestly can't go wrong here. When I first arrived, the small lobby had a strong smell of chicken curry, and no one was at the front desk. I rang the bell... and instead of a receptionist, a tiny Chihuahua came out and stared me down. It was unexpected, to say the least. After about five minutes, the manager (Naveem) arrived and checked me in. He was accommodating and granted my request for an upstairs room. He even sells small bottles of water!! I was able to grab two for $1, which was convenient. The room itself was clean and fully equipped ....no bells and whistles, but it had everything you need: mini fridge, microwave, ironing board, hair dryer, central heat and AC. There were a few cosmetic issues (some wall scuffs and a door knob dent in the bathroom wall), but nothing that affected the functionality of the stay. My TV initially wasn't working, but Naveem sent a technician within a couple of hours who quickly fixed it. That responsiveness mattered. For two nights, my total was around $250 during Valentine's Day and Presidents' Day weekend...which is honestly not bad at all. You also get free self-parking and easy freeway access, making the location very convenient. There's even a Burger King about two blocks away if you need a late-night bite! Overall, for a quick 2-3 night stay in the San Rafael area, this place does the job and then some. Simple, affordable, and surprisingly reliable for its category.

I thought that if it's under best western reservation that it will be all perfect . BUT! I have…read moreTONS OF BITES ! All over my body . Looks like bed bugs . But there is also mosquitoes in the room . Today I realized the bites on my fingers and face are bed bugs . They are puffy ! Never going back there ! Never !

The staff was kind, professional and great sense of humor. Also very helpful with referrals…read more The room was clean and spacious. Great location: 2 blocks from great coffee (Owl Coffee) and excellent diner on main street. Please forgive me. I can't remember the name. Stay here. You won't regret it.

This is my third time staying at this hotel. I have grown to luv it. No doubt about it, this hotel…read moreis giving off good vibes... luxury boutique feels, gorgeous design aesthetics. But all that comes with a price. And the folks that work here give the best darn customer service from the front desk, housekeeping, breakfast attendant, and rooftop bar staff. Sweethearts. But the price ... well it is pricey. The good: +The fitness center is modern with brand name equipment. +The design aesthetics is modern and calming. +Elevator-adds a layer of security by being operable only with a hotel room card. +Rooftop bar terrace seating has great views. But for bar customers only. +There is plenty of common seating areas on the first floor. But no TVs. Areas include the outdoor patio, lobby, dining area (which can be used when breakfast is not served), and business center. +Location is in downtown San Rafael walking distance to restaurants, museums, shops, library, mission, park, and Falkirk Cultural Center ( a wedding/party venue). +Complimentary WIFI. +HDTV with streaming. +Korres bath products. Other Info: -$28 daily self parking will be charged automatically to the room. We use the parking. So I am not sure if this is an optional fee or mandatory, I recommend asking. -The two parking lots are tiny. Both have EV chargers and ADA parking. However, I have seen doofus' that park in the EV stalls that are not EVs. You need a hotel card to enter and exit the lots even after check out so keep your card. -The breakfast offered cost $18 and reminiscent of a vegetarian charcuterie board fixings (such as yogurt, fruit, Spanish egg tarts, sliced cheeses, sliced sandwich cut meats). -The shower stall and toilet stall open up into the hotel room facing the beds with a partial wall with the sink as a divider (for the king size bed rooms). So privacy is limited. -No pool, laundry, on site restaurant or room service.

Hello, I'm Krystel, I don't recommend this place if you're a girl since it's not safe, there are…read moremany prostitutes and people who take care of them which makes the vibe very insecure I wouldn't say it if I wasn't sure. I went out to my car for a dress since I stayed in this place because it was near an event where I attended, and 3 men approached me to ask for a price I felt a feeling of terror and I asked a girl for help and she just threatened me that that was her area and that I could not work here. It's too sad and uncomfortable so I don't recommend this hotel and I WILL NEVER RETURN HERE.

This place has roaches, I told the front desk about the roaches. He told me he's gonna have someone…read morecome by and have them spray the roaches with bug spray. I guess they don't have any idea that bug spray is poisonous and bad for your health, specially spraying it in small closed areas. The hotel room walls have snots (boogers) and weird looking stains everywhere. This place unsanitary. I called the front desk the second time regarding the roaches and the stains. They responded by saying," Do you want room service." I was like yes do something. Dude doesn't know what to do. If I could give it a negative stars I would. I've been to better Motel 6's in So Cal and they're not bad.

:This Motel Has BEDBUGS:::::…read more I stayed at North Bay Inn in San Rafael following surgery and had an extremely concerning experience. Within days of checking in, I began experiencing repeated insect bites and ultimately documented multiple bugs in the room with photo and video evidence. This created an unsafe and very distressing environment, especially while recovering from two surgeries and having limited mobility. I reported the issue to management expecting a reasonable and responsible response. Instead, I was met with denial and blame. I was offered only a minimal partial refund for unused nights if I agreed to sign a waiver, which was not a reasonable solution given the circumstances. I also requested to be moved to another room due to the conditions, but a workable accommodation was not provided. The situation was not handled with the level of care or responsibility that should be expected when a guest raises a health and safety concern. Due to the seriousness of the issue and lack of proper resolution, this matter has been escalated through appropriate channels. I strongly encourage anyone considering staying here to take this into account. No guest, especially one recovering from surgery, should have to deal with these conditions or this type of response.

Considering prices and reviews on other local places, this was decent. I was originally given a…read moreroom right by the main road, but requested a change. Got a key for another room and it didn't work twice. The person who checked me it was working on another room when I went down again with the bad key - unfortunately, he forgot to put the fact that my room was changed and taken, and at midnight, a woman opened the door with a key, apologized and must have gone back to get another room/key. The only negative is that it took about an hour to fall back to sleep again. The carpet and some of the things in the room could be changed/updated but everything worked, had a microwave, coffee pot, frig, etc. Had the hottest hot water encountered in a hotel and took time to adjust it so that it was the temp I wanted. It was just down the street from the restaurant we were eating in. Stayed here because of the price and the overall decent reviews.

If I could give it less than a 1 I would ...worst place ever...I can deal with outdated but most…read moredisgusting thing is waking up to bug bites and bed bugs crawling all over me . I went and told the attendant I needed to check out immediately and that the place was infested . he acted as If it was normal took the keys and cared less that it was almost 3 am and we had no other accommodations. Worst experience of my life ...I have bites all over my arms abdomen and back and was still refused a refund because they need proof. As if my bites are not enough they can walk themselves up to the room and look themselves . forget the fact that no one bothered to clean the room...everything is delapidated but filthy is on another level. I should have ran from the moment I got there

ABSOLUTELY DISGUSTING. Went on a little trip to Marin & had to book a room for a night. This was…read morethe cheapest ($99/night) we could find in the area so we went for it. The building was falling apart, old & not well maintained. I honestly don't want to go inside. The "office" was filthy and the receptionist ANITA had no customer service etiquette whatsoever. As soon as we opened the door to our room it was so stuffy & smelled like mildew + dust. The top blanket looks old, not washed & had stains on it. The pillow case had mascara stain and some hair strands.. When i turned on the AC unit dust came flying on my face (you can see on the pictures just how dusty and dirty the AC unit is). If they did clean the room it was definitely more than a half-ass job. We couldn't stand it we decided to check-out immediately and they refused to give us a refund even if we were only there for 10mins. The magnitude of this place's filthiness is beyond me. I should've checked the reviews first. So much for being so frugal. Never again! THIS BUSINESS NEEDS TO BE CLOSED.