Convenient, clean and great breakfast. I can trust a Best Western hotel to be good whether in the…read moreUSA or Europe.

Excellent location; right off 101. Room was spacious, clean, and quiet. Parking is very convenient…read morebut some stairs must be negotiated to get to room. Staff were friendly and helpful although it took several minutes of computer work to get setup to check in. The breakfast facility was very nice. The shower knob in the bathroom was very difficult to turn.

This review is only for the Bistro side of the house. Everything is made to order, and all their…read moreBistro chefs are amazing and have remarkable culinary skills. The food is made with love, and the portions are bountiful. Giving a shout out to Ida who can make almost anything you want via their menu. If you don't like chicken or you want vegetarian/fresh salads, she can make it happen, and so can Alex and Ethan. The morning crew is also spectacular. Just tell them what your heart desires, and they will make it fabulous. It's way more feasible to order the flatbread pizzas here versus Farmshop - nothing wrong with Farmshop either, but your tummy will will be fuller, and so will your wallet. The Bistro is open for dinner and drinks from 5pm-10pm...ask about their happy hour. 'Til next time ~ cheers and see you on Yelp (SYOY)!

I am an ambassador elite titanium but the people here pretty much don't give elites any benefits or…read moreallowances no upgrades or or anything Nice location - way over priced for what you get. If you are going to eat at the bistro get there early or expect a looong wait. I stay at similar courtyard elsewhere and the staff do so much more! Anyone who says the food is good, has no idea it is MEH at best

I stayed there on May 10, 2026…read more Positive: Price Fridge and microwave Negative: The bathroom door- you have to push it all in to close and then to open, you got to use your muscles to pull it open. Shower floor- it is uneven and there was yellow old water on the other end of the shower. I told the male employee when checking out. Will they fix it? Idk. Room 101. USB charger from the lamps did not work. Breakfast can be improved by adding some small juices or water, as alternatives for coffee. Also, maybe a variety of type muffins to go. A soap, shampoo, conditioner dispenser in the bathroom would be convenient for guest.

No swimming pool available stayed over a week. No exercise…read moregym. The guest laundromat does work. However the Hotel's washing machine vibrates the upper 3rd and 4th floors during the high spin cycle which is not good for the foundation; walls or the structural integrity. A construction company is working on the foundation now and they will have to come back later if the hotel's washing machine is not properly installed to reduce vibrations. The breakfast is next to non existent like the hands off service of the hotel staff. Extended stay is on par with a motel 6.

Let's start with the good. Hotel close to amenities with spacious rooms and kitchen set up, as well…read moreas a great pool and hot tub and plenty of parking. The kids loved the pool and we loved having them sleep on the pullout sofa in the livingroom, rather than having their bed feet from us. The bathroom had larger lotion bottles and we had room to spread out and eat a meal at a table and lounge on the couch. Now for the areas of improvement. Walking into both the lobby and our room there was a musty odor. The place seems understaffed and overwhelmed with maintenance issues. While we were in the lobby twice: 1) waiting to check in and then 2) waiting to request towels at the pool (second time requested in 90 minutes) we heard complaints about: 1) televisions that just turned off while patrons were watching them and wouldn't turn back on, 2) room phones that didn't work and 3) toilets that didn't flush. In our own room, everything worked but there was evidence of needing more cleaning attention and updating as well. The bathtub had been repainted in areas. Around the drain had rust spots. The shower caulking was discolored. The tray on the bathroom counter had rust on it. There were spiderwebs on the bathroom shelving and in the corner of the bathroom there was hair. And at the pool there were no pool towels for 2 hours, despite multiple requests, despite signs in the room saying don't use the room towels and despite a pool full of kids at 955 and the pool closing at 10pm. Our choices were break the rules or break the rules. Also at least one patron was upset about kids swimming and making noise and kept coming out of her room to lean down look at the pool and frown, but quiet time didn't begin until 10pm and they booked a hotel where all rooms surrounded the pool so....

This place is an absolute treasure. With restaurants and cafes nearby, it's easy to access food and…read morenecessities by foot. The property itself is well maintained with a lovely cabana style pool; large enough to get a great swim in. As well, a hot tub that stays accessible until 10pm. The staff have all been kind and friendly. The room was wonderful; suite style with a full kitchen (stove top, large fridge and microwave). Privacy was a must and it felt very much like we got it. All of this at a very reasonable price I highly recommend this wonderful hotel. I will Most definitely be back!

This small hotel is classified as a two-star property on Google, but I'm giving it five stars…read morebecause it truly exceeded my expectations for what it is. If you understand what a two-star hotel should offer, you honestly can't go wrong here. When I first arrived, the small lobby had a strong smell of chicken curry, and no one was at the front desk. I rang the bell... and instead of a receptionist, a tiny Chihuahua came out and stared me down. It was unexpected, to say the least. After about five minutes, the manager (Naveem) arrived and checked me in. He was accommodating and granted my request for an upstairs room. He even sells small bottles of water!! I was able to grab two for $1, which was convenient. The room itself was clean and fully equipped ....no bells and whistles, but it had everything you need: mini fridge, microwave, ironing board, hair dryer, central heat and AC. There were a few cosmetic issues (some wall scuffs and a door knob dent in the bathroom wall), but nothing that affected the functionality of the stay. My TV initially wasn't working, but Naveem sent a technician within a couple of hours who quickly fixed it. That responsiveness mattered. For two nights, my total was around $250 during Valentine's Day and Presidents' Day weekend...which is honestly not bad at all. You also get free self-parking and easy freeway access, making the location very convenient. There's even a Burger King about two blocks away if you need a late-night bite! Overall, for a quick 2-3 night stay in the San Rafael area, this place does the job and then some. Simple, affordable, and surprisingly reliable for its category.

They had no breakfast like the other Best Westerners I've been at, coffee was not available, came…read morefrom an event and parking was filled but lady attendant gave me a spot later on

Hiked Muir Woods and decided to stay overnight. Needed a clean and reasonably priced room and this…read moreplace matched our needs. Young lady working the front desk was very nice and efficient. Close to many restaurants and main highway.

The hotel itself was clean and staff was very helpful. The woman at the front desk was readily…read moreavailable. We stayed for three nights, and always had help accessible. The downside seems to be more of construction errors. The door had wide gaps on all sides, we had to push a blanket under the bottom due to about a half inch gap. The sides of the door gaps were large enough the light would come through when cars pulled up with their headlights on. Like previously listed, there is no closet space to hang clothes, but they do provide an iron and ironing board. The absolute worst part of our stay is how horribly thin the walls are. They might as well just have a sheet up between the different rooms. You can hear everything happening in the wall sharing rooms, and I mean EVERYTHING. You could even hear just footsteps, and this is a single story motel. Overall, I would stay here again in a pinch, but it won't be at the top of my list to visit again.

Couldn't sleep until the rooftop bar closed. Room 518 is right above where the bartenders walk…read more Was listening to incessant rumbling, footsteps, wheels rolling. Tons of noise from the hallway - heard every perso going to their rooms. Decor is spartan - utilitarian chic - no microwave, mattress sagged and felt cheap. I'm local and I've been to the rooftop bar several times - hurricane force winds all the time, not a place you'd really want to hang out for a long time. Signed up for Bonvoy because of the $400 eGift card which was applied to my prospective room before I booked with an itemized breakdown. After booking, it reads that Bonvoy DOES NOT apply the gift card to my first booking - deceptive. It's the newest hotel in San Rafael, but it's substandard.

The hotel is not well maintained. Room 403 had multiple problems…read more Broken AC, they sent maintenance to 'reset' it but they just turned the thermostat off and on. It obviously did nothing. Mini fridge had a glacier of ice buildup on the freezer, indicating high room humidity. Bathroom sliding glass door closes on its own, cutting off ventilation after taking a shower. Toilet seat was loose so it slid around. Our fire alarm went off at night because we had zero air circulation in a stuffy humid air chamber, which led to staff asking us to vacate under the assumption we had been smoking in the unit which we had not. We had to ask them to call the manager who ordered them to tell us to vacate and had to explain the problems with the unit that caused the false alarm. Parking lot is tiny, and the ticketing/gate system doesn't work oftentimes, leading people to have to back out into traffic to get out of the lot. The desk staff seems really nice and it's a shame, because we got the impression that the management is not so nice and mismanages the property by not giving their staff the resources they need to maintain the units or handle issues with the furnishings. There's lots of reviews of things being broken in various rooms and ours had a similar experience. It looks nice, but doesn't get maintained well, and management is quick to jump on you which results in an incredibly inhospitable and hostile atmosphere. I imagine working here is also not pleasant and I can pick up on the vibes that the staff are stressed.

Hello, I'm Krystel, I don't recommend this place if you're a girl since it's not safe, there are…read moremany prostitutes and people who take care of them which makes the vibe very insecure I wouldn't say it if I wasn't sure. I went out to my car for a dress since I stayed in this place because it was near an event where I attended, and 3 men approached me to ask for a price I felt a feeling of terror and I asked a girl for help and she just threatened me that that was her area and that I could not work here. It's too sad and uncomfortable so I don't recommend this hotel and I WILL NEVER RETURN HERE.

This place has roaches, I told the front desk about the roaches. He told me he's gonna have someone…read morecome by and have them spray the roaches with bug spray. I guess they don't have any idea that bug spray is poisonous and bad for your health, specially spraying it in small closed areas. The hotel room walls have snots (boogers) and weird looking stains everywhere. This place unsanitary. I called the front desk the second time regarding the roaches and the stains. They responded by saying," Do you want room service." I was like yes do something. Dude doesn't know what to do. If I could give it a negative stars I would. I've been to better Motel 6's in So Cal and they're not bad.

:This Motel Has BEDBUGS:::::…read more I stayed at North Bay Inn in San Rafael following surgery and had an extremely concerning experience. Within days of checking in, I began experiencing repeated insect bites and ultimately documented multiple bugs in the room with photo and video evidence. This created an unsafe and very distressing environment, especially while recovering from two surgeries and having limited mobility. I reported the issue to management expecting a reasonable and responsible response. Instead, I was met with denial and blame. I was offered only a minimal partial refund for unused nights if I agreed to sign a waiver, which was not a reasonable solution given the circumstances. I also requested to be moved to another room due to the conditions, but a workable accommodation was not provided. The situation was not handled with the level of care or responsibility that should be expected when a guest raises a health and safety concern. Due to the seriousness of the issue and lack of proper resolution, this matter has been escalated through appropriate channels. I strongly encourage anyone considering staying here to take this into account. No guest, especially one recovering from surgery, should have to deal with these conditions or this type of response.

I stayed here on April 2, 2026 and paid $114 for my room on a Thursday night. The room was being…read morecleaned when I arrived and entered. There was a washcloth on the doorjam perhaps to clean it. I found one bathmat to use and was so ready to bathe that I used it to dry off with after a bath. I did not call the front desk to get more towels. I checked out the next morning with a woman and received my $100 cash deposit. I had inquired about availability for three more nights and told her I would return with cash around 5 that afternoon. I did return and a man was at the desk. After looking at my valid CA ID, he told me he would not rent a room to me because there were towels missing and he accused me of stealing them. I had one backpack of belongings and did NOT take them. He said, ' I believe my housekeeping staff.'. He seemed to be trying to get me to start an argument with him. He said it was 'unusual' for me not to call for more towels. It gets worse. I called several more motels and hostels in San Rafael and San Francisco and this motel had me BLACKLISTED AND HUNG UP ON BY ALL OTHER STAFF RECEIVING MY INQUIRIES ABOUT ROOMS TO RENT. I had to be outside before I went to a shelter for women in Sonoma County! I have a stalker who goes by the name of 'the boss'. He has evidently gotten to this motel staff to have me wrongly accused of theft and it is not the first time I would take a polygraph on my honesty. BE WARNED AND DO NOT STAY HERE TO AVOID PROBLEMS. I HAVE HEARD OF EXTREME CRIMINAL BEHAVIOR BEYOND GUESTS BY ' THE BOSS' AND HIS SYNTHETIC TELEPATHY.