EDIT TLDR: I would avoid at all cost because of the very rude staff (as mentioned in other comments). But if you are looking for another flower shop alternative that is sweet, kind, and considerate, I recommend going to Ambiance Floral instead of coming here. ********** I checked their website to order a fruit basket for my parents, and got this message: to order, please give us a call, I've attached a photo below for proof. So I called and the first thing the gentleman says is "what is it" and I was really shocked but thought I must've heard wrong. And I asked if this enchanted florist? And he tells me yes that's what I JUST said, his tone was already super irritated. I asked about their fruit basket options and he tells me to just look on the website as all the options are on the website. And I told him the website told me to call, which is why I'm calling. And he said well "that's simply not true it's all on the website", which took me aback because I feel like this isn't how to speak to anyone? And also what about elderly people who wanted to place order but didn't know how to use the internet to check "all the options"? We went back and forth a little cause I just wanted to place an order, but he was super rude and condensing. So I asked for his name and rudely told me, why do you need it, and I told him he's being very rude. Then he proceeds to say, well when I answered the phone you were speaking a different language. I was so shocked because I barely have an accent but he concluded I wasn't even speaking English? I had to hang up because he was getting super belligerent and argumentative on the phone and I was super scared. I'm actually shaking in fear right now because I don't think I've ever had such a bad encounter over the phone. He said I was laughing at him but I was actually about to cry from how mean he was. This place makes it so hard to support small businesses. I would avoid at all costs since they don't seem to want business and are super unhelpful. For the business itself, I would suggest training your staff better and to treat people with respect. read more

The Enchanted Florist - Florists Near Me - Albany, New York

8/3/2018 Many thanks to Louis for doing the wedding flowers! My bridal bouquet was gorgeous! So were the table arrangements, corsages and boutonniere. He even made a special trip to the hair salon to drop off flowers for my hair! Wouldn't have gone anywhere else to order flower arrangements! (Repost from another account which has been deleted) read more

The Enchanted Florist - Gorgeous bouquet and Baby's Breath for updo made possible by The Enchanted Florist! - Florists Near Me - Albany, New York

The Enchanted Florist is absolutely amazing. Louis and his creative genius have such a way with flowers. I have a weekly arrangement dropped off at my cafe, and I am never disappointed. I alway look forward to what is coming next. read more

The Enchanted Florist - Florists Near Me - Albany, New York

terrible, do not order from these people. they accepted an order for Valentine's Day delivery several days in advance, canceled the order a day later via an email saying I requested the cancellation which I didn't, they didn't bother to even call, after I asked for an explanation they blamed me for missing a deadline they didn't post, and then blamed some vague "foul weather". on the plus side, aside from the absolutely terrible customer service, they at least didn't steal my money. read more

Delivered on time, however the flower arrangement was not even close to the picture on the website.

I placed an order online and then called in to make a minor change. The gentleman who answered was very rude and said my order was cancelled as it was too late (even though their website says otherwise). Took my money but no flowers and total lack of communication. Unfortunate. read more

We are so lucky to have this florist in Albany. The owner is friendly, his arrangements are thoughtful and he's always been so accommodating! I've been here a few times and the product and customer service is certainly elevated and consistent. Another local business that deserves every penny you spend! I called on a Thursday to pick up some flowers for my mother and Louis handpicked the arrangement for me and even though I could see he was clearly inundated with work and other customers waiting he treated me so well! Definitely get some flowers for your next occasion from this establishment or even just because and you will sure to be delighted. Plus not to mention next door there's a coffee shop bakery... so you'll satisfy your all your senses in virtually a one stop shopping experience from eyes to ears to mouth! My pictures certainly don't do justice to how the flowers look in person so you'll just have to go and check it out for yourself! read more

The Enchanted Florist - Florists Near Me - Albany, New York

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we called to ensure they could deliver a floral arrangement on time for a wake. the owner, Lewis, was very helpful and accommodating. he was able to tell us whether the arrangement we selected would be available on time for delivery and helped selected alternate flowers that would look nice if the original lilies wouldn't be open enough. I would definitely recommend this florist again. read more

I first noticed this lovely shop while walking around downtown on a First Friday/Fork in the Road. It has a beautiful store front and the most lovely name so I was immediately intrigued. We finally visited for the first time months later when we were in the market for floral arrangements for our Easter table. We had the most lovely experience with the owner, Louis. He took time to understand our vision and simply chat to get to know us as new friends and neighbors. I was truly impressed. It was a pleasure to meet him. A HUGE competitive advantage for The Enchanted Florist is that they have delivery for just $5. Such a treat. All businesses should deliver! It look an errand off our plate on a busy holiday weekend that we really didn't have time to do. Thank you so much! And the woman who delivered the flowers was very professional and kind. Now on to the flowers.... The flowers were absolutely stunning. Beautiful blush romantic roses, a quaint moss garden scene in a crystal bowl I was given as a wedding gift. Everything about the experience was "enchanting." I will be placing more orders from The Enchanted Florist again in the future. Thank you Louis! read more

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Shout out to Louis for five-star great service and follow-up! The flowers are amazing. But the service separates The Enchanted Florist out as a great place. Very caring! read more

Louis did a beautiful job for my mothers casket flowers~ he paid attention to detail and all the colors and flowers I requested. So many people commented on how beautiful they were. read more

Lovely amazing arrangements - and prompt careful delivery in the area. Great place. If you want something that doesn't look like the standard from Teleflora, try the Enchanted Florist. You won't be disappointed. read more

Surprised by a beautiful arrangement, the picture doesn't do it justice. There were pink roses on the other side and there were 3 big bunches of hydrangeas and those pink peonies were gorgeous! The arrangement lasted nearly a week. read more

The Enchanted Florist - Florists Near Me - Albany, New York

Look no further -- the Enchanted Florist is AMAZING. Have been looking for so long for an incredible florist in Albany to help me out with gifts for my mom and I have found him in Louis. He did these for her February birthday. WOW. read more

The Enchanted Florist - Florists Near Me - Albany, New York

The best florist in Albany. Highly recommended for special events & whenever you want to impress! read more

The Enchanted Florist - Valentines Day 2017! - Florists Near Me - Albany, New York

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Thank you Louis for providing us with gorgeous flowers in a lovely arrangement - especially at the last minute! Our son's girlfriend loved it. We will definitely call you again. Really appreciate your great service. read more

The Enchanted Florist - Thank you Louis for making this incredible arrangement for us - especially at the last minute! The flowers and arrangement are top notch! - Florists Near Me - Albany, New York

This shop did a great job designing a special arrangement for a wedding brunch, even on Easter weekend which is a busy time for any florist. Really added a nice touch for our celebration. read more

The Enchanted Florist - Wedding brunch arrangement - Florists Near Me - Albany, New York

These times of isolation: To Fleur with Love. Thank you so very much! My mother-in-law was so happy to receive her unique arrangement. She mentioned she received an arrangement from your florist before and she loved it then. Many thanks for making this special for me and my mother-in-law! read more

I wish I could leave zero stars. We ordered a bouquet of flowers to be delivered, our credit card was charged, but nothing was ever delivered. When we tried to reach out to Enchanted Florist by phone no one answered the phone in the days following our order and no one returned the voicemail we left. 0/10 would recommend. read more

Our internet order (which was guaranteed for same-day delivery to Albany Medical) was never delivered. No phone call, no email, nothing from the store to let us know that there was any problem with our order. Upon calling the store we received rude treatment and no apology. I can't speak as to the quality of the flower arrangement since nothing has been delivered yet despite our (same-day delivery) order being placed four days ago. Perhaps internet customers get different treatment than walk-ins? read more

Received an absolutely beautiful and very dramatic bouquet for my birthday! Anyone in the area should check out this Florist in downtown Albany. So glad my friend knew of this Florist and went there for my birthday bouquet. Such talent! Thank you, Louis! Pat D read more

I will defintely be coming back here! I stopped in one afternoon, just before closing, not really knowing what I wanted. Louis made a nice arrangement for the money I wanted to spend. Everyone was impressed with the quality and variety in the arrangement. Louis is a super nice guy too, talking with me for a good 30 minutes afterwards. Service like this is pretty rare nowadays. read more

wouldn't recommend, ordered my wife flowers on Monday to be delivered on Friday valentine's day, they delivered them today! Wednesday 2 days before valentines day, and they asked for her contact number in case they had to get a hold of her, I told them they COULD NOT call her cell phone because she couldn't answer her cell phone in her office to just text her if needed, delivery driver called and even left a voice mail, the delivery slip even said on it text only. security had to track my wife down, and she had to leave a meeting, when I called to complain , the person was rude and condescending, said to me that he has never had any body complain about receiving flowers whenever they did, and what do I expect them to do about it now!! will never use them again. once they get the money they don't care any more. will never use them again, there are plenty in the Albany area. read more

If florists--indeed, people--like Louis still existed today, I guarantee that the world would truly be a more beautiful place. The gift of flowers is a uniquely personal expression of one's sentiments for any number of occasions, and as such, must be rendered by someone whose artistry combines with a transformative approach to and interest in his customer. You will find this in spades working with Louis and his terrific shop. What a gorgeous storefront it is, too! Do yourself a favor and stop in the next time you want to convey something just right! read more

Love love love the Enchanted Florist. I have my own business downtown and love to support other businesses. Louis delivers fresh, creative arrangements once a week to my Salon and I am never disappointed. My clients always comment how beautiful and different the arrangements are compared to the typical flowers one usually receives. I initially had the flowers delivered to help a new business out, lord knows in these times we can always scrimp and save a few dollars here and there to boost the bottom line. I'm now a weekly customer who could easily omit this indulgence from my budget, but I now look forward each week to see what fabulous arrangement Louis has dreamt up for us. It sounds odd but the best I can describe Lois's talent as is floral art. Everything delivered has been five star all the way! read more

They were amazing. I ordered yellow roses, they checked distributors to get me the best price. They also opened the shop up on Saturday when they are CLOSED in order for me to pick up my order. On top of that I was late picking up the flowers and still Louis was so nice and accommodating. I would definitely recommend and will be returning. read more

Louis was a bright spot in what has othewise been a very difficult time with a death in the family. He was sensitive to both our needs and our budget and we are SO appreciative. If I lived locally in Albany, he'd be my go-to florist. :-) read more

Best florist shopping experience I have ever had hands down! Extremely knowledgeable as well as super friendly! After shopping here I won't go anywhere else ever again! Amazing prices as well! read more

The Enchanted Florist is the perfect downtown florist. Louis always has beautiful flowers and arranges them so artistically. Great personal service! And they deliver! He is always my first choice when I am buying flowers. read more

Have yet to see the shop, but certainly will stop in sometime as the over-the-phone customer service was super friendly and accommodating. Louis was charming and funny to talk to and came through BIG Time on some really beautiful anniversary flowers for my lady. Absolutely above and beyond; my girlfriend was thrilled. A big thank you to The Enchanted Florist on an outstanding job. Absolutely recommend them highly, as I'm sure they come through for any occasion. read more

Simply wonderful! Super friendly staff. They listened to why I was sending flowers and helped find the perfect bouquet and arrange delivery! They made ordering over the phone easy and hassle free. I definitely appreciated all of the help! Thanks!!! read more

This was a long-distance selection and it was charmed. The thank you bouquet of flame tulips could not have been better if I had picked them myself at the shop. They listened carefully to what I wanted and did even better than I hoped. Would use them again in a heartbeat. read more

Louis has a beautiful selection of flowers, and I am very happy he has decided to open up shop in Albany. Previously providing all-occasion private floral design services for clients all around the Capital District, he has now decided to bring his expertise to a wider public right in Downtown Albany. With an inviting storefront and a designer's touch, The Enchanted Florist's Louis Bannister is knowledgeable and friendly. I picked up a lovely bouquet of locally-grown Japanese Asters for a friend. Thanks Louis! read more

Terrible service experience. I called to inquire about a quote and was scolded for being unable to to submit my information via their faulty online "contact us" form. When I called a second time, the staff member I spoke with was even more rude than before. For a business rooted in customer services I'm quite shocked and certainly will be bringing my business elsewhere. read more

I order flowers over the phone, for my mother's birthday. The telephone service was friendly and helpful, and the florist took a few minutes to get to know what my mother might like in an arrangement. The discussion of price was honest and helpful. And the flowers, delivered exactly on time, are amazing! A perfect mix of colors and textures, and of open flowers and budding flowers for longer enjoyment. My mother was thrilled! And I can't recommend "The Enchanted Florist" highly enough! Thanks! read more

What an incredible find in Downtown Albany! The shop is warm and inviting and the flower selection is beautiful (and not your typical carnations and mums). Louis, the owner, is willing to create arrangements that truly fit the occasion. read more

Florists are typically a place where men feel out of place, and I am no exception. I very much appreciate Louis's ability to take a kernel of a vaguely-sketched idea and expand it to a work of art that I could never have described. read more

I initially called another florist to try to arrange a delivery and they told me they couldn't deliver to the location I wanted (the capitol). Not only did the Enchanted Florist make the delivery without a hassle, but they put together a beautiful arrangement. I got a great value for $50, although I'm sure you could spend less than this. read more

I've purchased arrangements large and small from Enchanted Florist and each exceeded my expectations. The flowers are fresh and long-lasting, and everything - from a simple bouquet to a large centerpiece - was executed with a creativity that is unmatched by other florists in the area. Louis does not disappoint! I highly recommend him. read more

My flowers were delivered looking like they were dying already. I added water and nothing happened the flowers were in a green piece of foam like square and it was dry . Not happy at all it was a delivery that was ordered out of state and i think tbey thought it wouldnt matter. read more