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Monterey Plumbing Service & Rooter

5.0 (1 review)
Open • Open 24 hours

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2 years ago

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Family Home Plumbing Services - New plumber was able to install the faucets without issues

Family Home Plumbing Services

(15 reviews)

Mario was so helpful in troubleshooting the issue with our issues with our toilet and faucet. He…read morechanged out the internal components of the toilet due to a leak in the original system. Troubleshooting the downstairs faucet and gave me options going forward. Highly recommend using this company!

I hired this company to install 4 new faucets and 3 angle stops and it was a frustrating experience…read morefrom start to finish. Their plumber was unable to complete the installation in my master, but while attempting the job he scratched my countertop and damaged the new faucets. Even though they couldn't get the work done, the owner, Greg, still charged me $350 per faucet because it was "time spent." No compensation made for my scratched countertop nor damaged new faucets. When I pointed out the damage--right there on the spot--the plumber admitted he had to use a wrench that slipped and scraped the countertop. I even showed Greg photos proving the scratches weren't there before, but he kept insisting the damage was pre-existing. Instead of taking responsibility for damaging the brand-new faucets, the owner dismissed them as "cheap" and said they were "$30", which was both inaccurate and insulting. To make matters worse, they didn't even reinstall my old faucets, leaving me with a non-functional sink. I had to hire another plumber, who finished the job without any issues. I will add that the installation of the new faucets and angle stops in my guest bathroom and powder room were fine. I'm extremely disappointed and will never hire them again. I empathize with the difficulty of the faucets install in my master and just wanted them to acknowledge their error in damaging my countertop and new faucets, but instead, I received rude and insulting messages from owner. This company is careless, overcharges, and takes no responsibility for their mistakes.

Monterey Plumbing Service & Rooter - plumbing - Updated November 2026

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