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    The Elegant Needle

    4.2 (5 reviews)
    Open 10:00 am - 4:00 pm
    Updated 1 month ago

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    5 months ago

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    Paper N Things - Paper N Things at Bocage Village

    Paper N Things

    3.2(9 reviews)
    1.3 mi
    $

    This is a beautiful little shop. It doesn't look crowded but they have a whole lot of diverse…read moreproducts in that little shop. The staff is friendly and knowledgeable. I enjoy shopping here.

    This store is incredibly cute and in a great part of town so I assumed that the service and quality…read morewould be comparable. We used this company for invitations/save the dates/cups etc. for my wedding coming up in May. At first I thought they were just very busy and we had a lot of time to get things going so we were very understanding. But as the process went on I think it's more of an internal organization issue. I would have to follow up excessively to receive proofs, the quality of the proofs were hit or miss, my expectation was that they were the experts in wording/stationary choices but I found myself having to request more formal wording for my black tie wedding invites... I understand mistakes happen but it was the amount of mistakes and lack of care to fix them that really drove me away from this business. The following are my main issues: The proofing process was not stream lined, edits would be left off, not a timely process. Unprofessional. No system for quality checks - wrong quantity ordered/wrong color ordered Not timely - the dates and times you would need your order were treated more like guidelines. I understand delays happen but when you pay extra for a rush order and it comes in on time but they just didn't take the time to stuff them... it feels like your order is not important. To add insult to injury, when they were completed, they did not take the time to call promptly, I had to call to check in and at that point I was told they were completely earlier. Again, I don't expect perfection but when you're paying upwards of $6000 for all of your wedding stationary/cups/etc. the expectation is for quality service/products. Once we went to pick up the order there was no time to make the order right so we are unable to use the invitations for detail pictures for the wedding as they are a completely different color than was requested. There was no time to get them reprinted before the RSVP date and it just made me very upset as the invitations were really important to me. When my mom called to try and remedy the situation we were told that the best they can do is give us 25% off and some free napkins... Respectfully, we just wanted them listen to our concerns and make things right, without cutting us off and speaking over us, as the order was not what was agreed upon. They just showed a complete lack of care. After trying to work with this business for last few months, I would highly recommend you take your business elsewhere.

    The Elegant Needle - artsandcrafts - Updated May 2026

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