I've had 8 laser hair removal sessions at Semper Laser in Lynnfield now, and I can confidently say…read morethat both Armine and Bryana are fantastic techs! They are incredibly thorough and make you feel as though they truly care about giving you the best results possible. They treat each area with the same level of care and attention as if they were the ones getting lasered themselves. I am also extremely impressed with Janira, the Sales Manager. During one of my recent appointments, an issue arose where one of the machines was down, so they were already running behind and trying to reschedule clients. On top of that, I arrived late after being involved in a car accident on my way to the appointment. Janira was incredibly understanding, and her customer service skills truly shined through. She did everything she could to still get me in that day, and I could see how hard she worked to make it happen. Very impressed with these ladies! This is what true customer service looks like and exactly what makes people want to keep coming back - and recommend Semper Laser to others as well!

Horrible service and extremely poor communication! Keep in mind that I live an hour away, so…read morecommuting back and forth takes me two hours. I arrived for my scheduled appointment only to be told that it had been canceled. **No one notified me beforehand.** I asked if someone could accommodate me since I had driven an hour to get there. The employee told me she was new and couldn't help, but that her manager would call me. I was absolutely livid. **The manager never called me.** It wasn't until **two months later**, when I left a voicemail regarding a refund, that I finally received any follow-up. I have also been in contact with corporate, and Michelle told me that similar issues have been happening at this location. But she also hasn't found a resolution or returned my emails. Overall, I have repeatedly explained that I want a refund because the service and communication have been horrible. I received one email and one phone call weeks later, and there is still no resolution. **This entire experience has been extremely frustrating and unacceptable. I would not recommend this company based on the lack of communication, poor customer service, and failure to resolve my issue.**

Started laser treatment with Jenny G. who is absolutely phenomenal!! She was very knowledgeable and…read moreanswered all my questions and concerns. Couldn't have had a better first experience. Looking forward to more services!

The best EVER for laser! Ask for Jenny G. she does a great job!! They have a ton of other…read moretreatments as well that I've heard are great.

EDIT 12/13/17: I've come back here several times since writing this post, and I've had great…read morecustomer service and have been super satisfied with my end results. Wasn't rushed and had some more space (but also, not super busy at these times). This is my new regular spot! Came here with a friend for the first time for a mani/pedi this weekend and was greeted by friendly staff. The salon looks really clean and they have a good assortment of nail polish--not an overwhelming amount, which can be annoying--the right amount and they all looked to be in good condition. I hate when salons have crusty dried out polish choices or multiples of the same color, like that's giving you a "broad selection". At first, it felt like we were being rushed. Granted, we did show up right at the appointment time, but I booked online and don't recall seeing anything informing us we should be there earlier (although I usually like to be). The pedicure station was a little cramped. There wasn't anywhere to put my jacket or purse so I kept them with me--my bag on the floor and kept my jacket on. Wasn't the worst. My nail technician was really nice and explained everything she was doing and what all the tools and products were to be used for. I really liked that attention to detail! I've had lots of mani/pedis, so I know what most of the tools and products are used for, but it's refreshing to see that they're sterile, hygienic, and being used correctly. It wasn't annoying or rehearsed either, the way she told me. Also, she gave just the right amount of pressure for the leg massage and scrub! A+ for that! Mani station had more elbow room, which was nice. I did notice that there was no fan by my feet to dry my pedicure while my hands were done, but they air dried just fine. My nail technician took the same approach as with the pedi in explaining everything. I got a gel mani which I noticed took a bit longer here than it usually does at other places I've gone to. Although it took longer (she did like 4 coats), she really paid attention to detail and my preferences and made sure everything was perfect. It did fill up pretty quickly in there, so when my friend finished before me, they had her move to the waiting area. Understandable, can't really be mad about that. Something I really enjoyed was that I was given the option to keep my nail buffer, file and toe spacers! That was a nice treat! Might as well get a few more uses out of those instead of just toss them. Price was good! Definitely cheaper than Boston or some other suburban places I've been too. Plus my nails came out great! I will definitely come back here in the future! I was initially skeptical because of some of the reviews on here, but I get the impression their clientele can be a bit high maintenance and easily dissatisfied. I took off one star because of the feeling rushed in the beginning and having nowhere to put my belongings due to the tight space, but those aren't deal breakers for me. I'll prepare better for next time!

Service was great and clean. Hate they never have new colors for performance polish. Same colors…read moreover and over.

Alexandria and nicole are always so sweet and professional! The whole team is amazing honestly, but…read morethese two have always made me feel comfortable

Today I had an appointment with Mel B and I cannot say enough how much I love this group. They will…read moretake care of you!!!! I've been coming here for years and I will forever be with skin md!!

I cannot say enough about Ivona.... As a person and as an amazing aesthetician…read more I love going to my waxing appointments now! She is such a wonderful person, as well as being very professional, efficient and provides the most meticulous waxing service. Amazing before and after care recommendations. Ivona makes you feel very comfortable, resulting in the least painful wax you may ever have!) Also my eyebrow and eyelash tint lasted 5 weeks! The salon staff and the receptionist were very welcoming and happy to be there. All around a very friendly atmosphere.

Ivona Tassin gives the most amazing facial. I cannot say enough about her expertise. My skin was…read moreglowing! She is a skilled excellent aesthetician. I can't wait to return and try out her many options for facial treatments . Jill

Update: I have been attempting to talk to upper management since December 4th! They keep saying 1-3…read morebusiness days and yet they have failed to contact me. So girls don't waste your time or money here! Esp at this location because the manager doesn't give a shit and will just say "we're franchised so I don't know why they send those emails"

They are very accurate with time! I have been here twice and every time they maintained the time…read moreslot. Loved the service. Staffs are really nice and skilled.

Lisa and team made our mani session perfect- nails tuned out great, clean space, great selection of…read moreOpi, polished - will return, highly recommend!

I will not go back. I made a pedicure appt online for 12p today. I got there right on time, sat…read moreright away but told by my technician that I would have to soak for a few minutes while she finished up another customer. I was fine with that. However, I sat for 45 minutes, with no acknowledgement or apology, and another technician took me because she finished her service before mine did. I didn't leave until 2p. This is for a quick, standard, run of the mill pedicure with a lousy massage. They have no regard at all for people's time which is rude and inconsiderate. With a million choices for nail salons, I will not be returning.

Your front desk is your representation of your company. Nusirat the front desk lady is very rude…read moreand unprofessional. I don't know if she was forced to work or what the issue was, but she needs to practice customer service, smile and be more welcoming.

I went here to get my first free eyebrow wax. I'm sorry I was so unsatisfied with the results …read more They peeled the layer of skin off and I got a stye in my eye. I have never had a stye ever and I'm 32 years old . So it wasn't a coincidence. I went last week this is my face still one week later (picture attached) I have heard from management when I called and they didn't know how to handle this situation properly . Very sad and disappointed.

Friendly and welcoming atmosphere and employees. Exceptional service. Definitely returning!read more

Woman at the front continued to answer calls as my son and I stood right in front of her .. didn't…read moreask what I needed just looked at me, I asked for gel builder and she said they didn't do that so I asked for a menu of their services offered.. she told me it was online and answered another call. I then said I would just get a regular gel manicure and assumed I had acrylics on which I didn't then went on to say they couldn't remove my gel builder either. Just very uncomfortable felt like I was not wanted there since the moment I walked in.

Lindsey provided me with the most amazing relaxing facial I have ever had. It was so relaxing I…read morewill definitely be back !

I love shopping here! The staff is friendly, professional and knowledgeable. They carry so many…read moregreat brands!