The room was clean and very large albeit a small bathroom. The refrigerator did not work. The front staff was not the most friendly and not very welcoming. On the other hand the staff at the bar were really nice. For the price I would expect even a pastry for breakfast an a gym but neither were available unless you bought breakfast or trecked across town to use a gym at a different hotel. read more

Only went for half price Martinis and appetizers. The martini selection is fun to choose from and have a wide selection. All are amazing and the appetizers are well cooked and taste great. Get there early it fills up fast read more

We went to the Thanksgiving buffet today and it was the best we've ever had. This is the third buffet we've gone to and it gets better each time. They had to serve 830 people and there was not an empty dish, the staff refilled each one as soon as they started to get low. There was a lot of food with a varied menu. The wait staff was very friendly and attentive. I would recommend this restaurant to anyone who asked. read more

I went here two days ago (Friday night) for a couple of drinks because I like the history before the hotel and I do this all the time back home in the big city, but then they said they were closing the lobby at around 1:20am. the What hotel closes their lobby? The front desk actually said that we would have to go back to our rooms??? I was not staying there but I would have been pretty upset if I did not have the lobby 24 hours instead of being on a curfew? For a hotel that is branded as historic and upscale I have to say the lobby curfew is more like the Youth Hostels I used to stay at. Seriously? You cannot have a 24 hour front desk person? I am an adult, you know... read more

Our favorite restaurant and bar when in Lawrence. We have always had great service and very good food at both the restaurant and the bar over our 15 plus years of visiting Lawrence. read more

I recently stayed 5 nights at the Eldridge and one at the Springhill. Here is a comparison: STAFF: Superb at both places. Nothing bad to say about either. CHECK-IN/OUT: It seemed impossible to check into the Eldridge before 4:00. The Springhill let me in at 2:00. Checkout was 11:00 for both. Check in and out were flawless at both. DESIGN: The Eldridge is a faux historic hotel: It was built in 1925, but only the first floor has very much original, and that's confined to the floors, some ceilings downstairs, the walls descending into the basement, etc. I like the generous use of wood, but none of it is original. It's all designed to "look" old, which is what I mean by "faux historic." The Springhill was built as an outlet mall in the 1980s. The center of the failed mall was converted to the hotel in the late 1990s. It was remodeled in 2011 with a 50's-modern retro look I enjoyed. It is due for remodeling in 2016. AMENITIES: Both have exercise rooms; the Springhill has a pool, which I did not try. CLIENTELE: The Springhill seems to attract more business people during the week, and more families on the weekend. The Eldridge seems to attract more couples, "girls on the town" types and people "looking for a good time," at least after Wednesday. FOOD: The Ten restaurant in the Eldridge has a variety of good breakfast items for $3-$5; with free coffee from the lobby, it is hard to spend $10 on breakfast. At the Springhill, there is a free "standard" eggs-waffles-oatmeal, hotel breakfast, with good coffee. There is also a bar at the Eldridge: Low-key sports atmosphere. Drinks aren't too overpriced. There is no restaurant or bar at the Springhill, but it is very easy to walk to about 150 of them within 1/2 mi. Suggestions: The Free State Brewery. 715. La Parilla. Check reviews. ROOMS: Room 506 at the Eldridge, a King room, is reported to be haunted by Col. Eldridge. I also had a King room ($139 weekdays, $169 weekends), but no haunting. Due to the age/design of the hotel, it was somewhat smallish; it has two rooms, with two leather chairs, but there is no couch like at the Springhill. Springhill seemed slightly more spacious. MORE importantly, the Springhill had a dresser. I will unpack completely if I am staying more than one night. In the Eldridge, I had to keep my suitcase out and open on the stand. There was room in the room for a dresser. BED/PILLOWS: The King bed at Eldridge was a little soft and bouncy; I'm glad my wife wasn't on the other side, or I would have felt her every move. The bed at the Springhill was firmer. The pillows at the Eldridge were very thick and full and I therefore declined to use them. The Springhill offers a variety of pillows on the bed, from thin and firm to big and fluffy; take your pick. (Why don't more hotels do this?) EXTRA TOUCH: The Springhill room had a clock radio in which an Iphone 3 or 4 would play and charge, and an audio in cord for playing music from any other device. It also featured a "sleep machine" white noise generator. (The Eldridge room also had a white noise generator.) BATH/SHOWER: Due to the age of the hotel, it can easily take 15 min. of wasting water for the hot water to come on. Seriously; they warn you about it in their in-room documents. My first day there, I didn't know better and settled for a lukewarm shower that just got me angrier by the minute. Next day, I learned that you want to take a shower between 7 and 9 when everyone else is. Shower water pressure was average at the Eldridge, good at the Springhill. TV: Two 42" HDTV's per room at the Eldridge; just one at the Springhill. But they only play standard def! If you want HD, you'll need to go to the bar, which has several HDTVs playing various games. The TV's at the Eldridge (and the Springhill) have HDMI ports, so you can use an HDMI cable to project your laptop onto the screen and watch Netflix in HD. (Tip: I bought a "Miracast Dongle DLNA Airplay WiFi Display Receiver Dongle HDMI 1080P Media Share" on Ebay for $20 which allows you to project whatever's on your phone, tablet, or modern laptop screen onto the TV. Netflix, anyone?) WIFI: Wifi at the Eldridge was super-speedy. I got 15Mbps down during the middle of the day, 10 at night. At the Springhill, it averaged 2.5-3.0 Mbps. NOISE: I thought the walls at both places were pretty thin; I could hear conversations in the adjacent rooms. Many people complain about the train noise at the Springhill. I found the noise of the slamming doors, loud talking in the halls and people yelling outside after the bar closes at the Eldridge to be more distracting than the trains. (The Eldridge gets louder each night; Thursday-Saturday is a little bit too much of a party atmosphere.) I sleep with earplugs in, and those types of sounds seem to make it through them more than train horns. In addition, the in-room HVAC system at the Eldridge was noisy when it came on (it was winter, and it came on a lot). [Rest of review on TripAdvisor.com] read more

My wife and I came into town, for a little getaway, and to celebrate our anniversary. It's been several years since we last stayed here, and from our recent visit, we won't put off staying away any longer. I made a reservation online, a few days earlier (very convenient website). I made a notation that it was our anniversary, but didn't expect anything from it. When we checked in, Andrew informed us that we would receive a complimentary upgrade to the Honeymoon Suite, because he took the time to be aware of the small notation I had made. He was very professional, courteous, and went out of his way, contacting his manager, in order to upgrade us! The room was very spacious, clean, comfortable - just what we needed after a night of dining out. There was some renovations going on, but we were told they would be complete by October. The renovations in the lobby were not a problem to deal with. Will definitely stay again. Best Hotel visit for quite sometime! Thank you! read more

Spacious, classy, comfortable room. Free wifi. Good staff. Perfect location, right on Mass Ave, but the noise level was totally fine from my 3rd floor room. read more

Absolutely amazing customer service. I had a family emergency the night of my stay and they were able to refund my room. I will continue to be a loyal guest for sure. Never have I had such sincere service by any hotel in Lawrence. The beds are amazing, the pillows are even greater. The view is spectacular. Really a perfect stay. read more

Just returned from a weekend get-away. I love the location of the Eldrige - close to all the downtown shops and eateries, but found this "luxury" hotel to be lacking in some areas. Earlier reviews mentioned beautiful flat screen tv's, however our suite had two old tube tv's. The couch in the living room was less than comfortable for watching a late flick. Also, after returning from breakfast we were locked out of our room as our door keys were already inactive an hour before checkout. read more

Beware of the valet at this hotel. My daughter-in-law had a pair of ray-ban sunglasses stolen from her car by the valet. This guy didn't even bother to hide his actions. The sunglasses were in a compartment which he opened and rifled through in order to help himself to someone else's property. He left the compartment open so when my daughter-in-law got into her car moments later she could easily see what had happened. She immediately reported it to the front desk clerk who was rude and condescending to her. No action was taken by this hotel. The desk clerk offered to email his manager to see what steps he should take on behalf of my daughter-in-law. Email?? Hours later he still had not taken any action. In the end, we received nothing from this hotel and were told to file a police report. In hindsight, my daughter-in-law should have just bothered the police with this that very night and perhaps something would have actually been done on her behalf. So. there is a petty thief working valet at the Eldridge. Management is aware and choosing to ignore it. Be cautious. It's not enough to put your belongings in a compartment.You have other choices and I recommend you look elsewhere. read more

the eldridge brunch was the biggest disappointment i've had since the eldridge before formal. literally awful service and a waitress who didn't even know how to apologize. my food didn't come with ingredients listed on the menu, two other meals didn't come with toast as it said they would and i wasn't even given the opportunity to ask for condiments or even coffee. idk why i'm so bitter but i just got off work at another brunch place to come here and it is absolutely disgusting i would be embarrassed to have my name associated with the eldridge. guess i know why quantril burnt it down. read more

I have enjoyed the Sunday brunch at the Ten Restaurant several times in the past when visiting my daughter at KU. I thought it would be nice to have brunch there following Graduation this past Sunday. I was mistaken. The Ten clearly went for the money grab by moving the buffet into the lobby of the hotel so they could pack in more people. We were seated in the bar area which is great if you are just having drinks but not the place for brunch. There were insufficient staff on hand so there were numerous items on the buffet that were not timely replenished and many of the hot items were cold. In addition, several key items were missing from the brunch including the omelette station. To add insult to injury, they did not include coffee and an orange juice or mimosa as they normally do with the price of the brunch which is $29 per person. In short, a very disappointing meal on a very special occasion. Shame on you Ten! read more

I travel a lot and was recommended this hotel. After I finally found a parker space I went to check in. I told them that I am a AAA member that entitled me to a small discount of $10. I was told at check in that in order to give me the discount that I had to produce my AAA card. I told them that I don't travel with my membership card and have never had to show my card at any hotel that I have stayed at before. They restaurant manager tried calling his supervisors and told me that I would have to fax a copy of the card once I returned home in order for the discount to be applied. I told the Manger the I am super busy and don't have the time nor the patience to want to fax copies of a card. After several rounds of phone calls to his managers i told him that it was now going beyond a discount and more about the principle of taking care of your customers. I tried telling them that I was willing to walk away and stay at another hotel and then they would miss out on $150 for the room as well as another $50 or so or dinner and breakfast in the morning. It was the hotel's policy to see the AAA card before a discount could be applied. What a ridiculous policy. This cost them a likely repeat customer and $200 customer that night. Because i was checking in around 7PM i am sure the room stayed empty for the night. Was this policy worth missing out on $200? read more

Unfortunately, the Eldridge Hotel was the site of my wedding reception. In the brief span of nine months, I dealt with four different wedding coordinators because of in-house firings and abrupt resignations due to complete disorganization and ineptitude on the part of the Eldridge. Naturally, a complete lack of cohesion and accountability resulted from the revolving door of Eldridge staff. Additionally, I question the billing practices of the Eldridge Hotel. Many of my wedding guests stayed at the Eldridge and for several years (yes - years!) following the actual event, there have been disputes about billing. There were numerous charges, refunds, and subsequent charges to credit cards that did not match original bills, yet the hotel refused to produce accurate records noting the charges. I'd be curious to know if it is a common practice of the Eldridge to attempt to bamboozle guests with multiple and inaccurate bills. I am a big supporter of local business, but sadly, I would not recommend the Eldridge nor will I ever spend my money there again. read more