The staff was very poliet, friendly & helpful. The room was clean & comfortable. Breakfast area…read more& lobby were clean. The breakfast was only a 5 Star. Food was mediocre.

This Hampton Inn is special, just like the town of Lawrence! Super staff, very nice people and…read morerooms!

Something very strange is happening at this place. The staff all seem extremely confused about how…read moreto provide basic customer service. The room I stayed in had plaster and paint peeling off of the wall in the bathroom. It also just felt very sparse--no carpet, no rug. The bed was only half made. Other reviewers have mentioned odd noises at night, which I also experienced. The service at the restaurant is absolutely terrible. I waited about 50 minutes after ordering breakfast. My order included a cup of coffee. After about 25 minutes, the lone server came over and explained that she had many things to do before she'd get to the coffee order and could I just get some coffee from the lobby instead? What?? You're serving breakfast and you can't just pour me a cup of coffee?? I would never, ever go back to this hotel. It's truly terrible.

The hotel is not worth the price. Other than location, not much to recommend. The rooms were not…read morecleaned during our stay. The shower was out of soap and we could never get them to refill it. Did not get replacement towels. The food was also suspect. Ordered a trio of dips, salsa, cheese and what they claimed was fresh guacamole. The guacamole had a brown skin on it and tasted like it had been in the frig for a while. The cheese also had a skin indicating it was anything but fresh. The salsa tasted like it was fresh, fresh out of the pace jar. The flatbread we ordered also came out burned. The cleaning crew did show up, around 6 am the morning we were supposed to leave. Making enough noise in the hallway outside our door to wake us up. Other than location close to campus cannot recommend.

Arrived to this hotel for the night. Had the reservation for over a month. As a Gold Elite…read moremember, I'm not a stranger to the Marriott brands. This place, however, is the absolute worst when it comes to the room. My arrival started with 3 bugs huddled in the corner. After about an hour, I counted 11. That's when I called it quits. In fairness to the hotel front desk, the attendant moved me to a higher room. So far, they have not made it up two floors. That being said, I will not be staying here and paying Marriott prices for this experience.

This is a lovely gem of a hotel in downtown Lawrence. The decor is very impressive and it's very…read moreRayo find your way around. The front desk staff was extremely helpful, friendly and patient. I was there during a busy day and the staff dealt with everything in a professional manner. The rooms are nice, comfy and spacious, as well. There was plenty of room and lots of comfy pillows. I had a thoroughly lovely stay. There are many nice meeting rooms for gatherings. I was impressed the meeting rooms had full amenities. Big screen TVs, a kitchen area, lots of comfortable seating. Everything was in order. Parking downtown is always tricky but this hotel is located right across from the downtown parking garage. It's a short walk to free parking and that's always a plus. Easily accessible, beautiful decor, reasonably priced and comfy.... All good!

The Eldridge is well located and extremely well maintained. The staff is very friendly,…read moreknowledgeable and efficient. Would highly recommend to anyone.

The bar is amazing! Devon is the best bartender you could ask for. We had a special request for a…read morePadre tomaso. A special family drink. We told him what was in it and he made it better than we could've expected. Every time we come in, he immediately ask us how he can help us and he makes that perfect for us. Ask him for one!! the best after dinner drink you could ever imagine

Rooms were very clean, pool and hot tub worked great! Breakfast was enjoyable. Theres a movie…read moretheater in the far end of the parking lot that my teens enjoyed! 24/7 tea, coffee and hot cocoa was appreciated.

Holiday inn Express Lawrence,  KS…read more My husband,  daughter  and I decided to stay at this hotel because  my husband has stayed at several other HIE hotels  on business in other cities  and liked them. Not so here. In fact, it was truly awful.  We booked a week here. Not a brief visit. We arrived late on a Friday night and had conveyed we'd be late due to a long drive. When I went to check in about 9:30pm a male, Asian front desk clerk said 'oh good. You're the last one I'm waiting for.'  OK ... we got our keys and went up to our Room 202. Immediately noticed a strong, stale, moldy mildew smell. The bathroom had wallpaper peeling off and a lot of mold in the shower crevices. The next morning, we went down to the grab and go breakfast. If you enjoy high sugar,  prepackaged gas station food...this one's for you.  I asked if there were any hard boiled eggs.  No. Coffee had no nondairy creamer and tasted like dirty water. We told the front desk  girl about the smell in our room and also requested additional towels.   When we used the keurig in our room, it was no better than the lobby coffee.  Headed to  IHOP disappointed. Upon returning that evening,  the smell in the room was no better. We ran the air conditioner  24/7. No extra towels....but there were dirty, wet ones in the wardrobe from the previous person. Gross. By the third morning, my husband and I were feeling terrible. Headaches,  congestion, generally  awful. That morning, we told the front desk they needed to resolve the smell and, by the way, still no extra towels and trash is overflowing.  That evening, we could tell something had been sprayed to cover the odor but the problem was not solved. My husband  went down to the front desk to  insist on a new room while my daughter and I packed up our stuff...including  the towels and wash cloths we finally got the  previous evening. Still trash and wet towels in the room. We moved to Room 224. Thankfully,  this room had no smell and was in good condition.  It is apparent that housekeeping and  maintenance  staff desperately need training. Our second room was never turned either. We saw the manager on 3 separate occasions,  including checkout,  and were never asked how our stay was. We noticed he was in his office and wondered how it's possible to manage a hotel from behind a desk? Hopefully,  the corporate owner and/or Holiday  Inn will realize this facility  requires desperate help so other customers will not be subjected to these issues in the future.

We had just driven 12 hour in cruddy weather to get to Lawrence and this was a SUPER nice place to…read moreland. Great beds, very quiet. comfortable room. Very very very nice staff members who were so helpful when we checked in. They had a decent enough breakfast in the morning that came with the stay, decent enough coffee for my taste and a very very easy check in and out procedure. Again the person who was taking care of the breakfast area was SO nice. I have absolutely zero complaints about this location. I'd stay here again.

Friendly staff, clean room, good breakfast. Affordable. That pretty much says it all.read more

Definitely an interesting Doubletree. I figured it was something else at one time before it was…read morerebranded because the pool is in the central part of the hotel in an atrium. They have internal facing rooms with windows that overlook the pool set up in a horseshoe shape. As Hilton diamond member I was upgraded to a king suite, which is basically a standard room with a connecting room, oddly set up, but yet it was nice. Water pressure could use some work, the fixtures are very dated and worn out, plug receptacles are badly gaped from plugs being plugged in so much, could use refreshed.

The hotel was ok in a pinch. We made a last minute decision to attend a college ID camp and this…read morewas the closest spot with availability and we were able to use our Hilton points. First off the location is good and easy access from the interstate. The people were friendly and accommodating to our needs. Now the cons.... (One star knocked for each issue... It drives me crazy when you have to pay for breakfast, especially at a hotel like this, convention space and all. I am also a Hilton honors silver member. Even though it is not "gold" or whatever breakfast should still be included. It was $20/person and this WAS NOT CLEAR when I booked through the Hilton app. This Hilton Honors family was just not too happy about the breakfast situation :-(. Secondly, the pool is in the center part of the lobby. When you walk into the hotel there is a pool/chlorine chemicals type smell. Again just not the warm chocolate chip cookie smell we come to expect. This is also horrific for people with any respiratory illness or chronic health condition that trigger migraines. Thirdly, the restaurant does not allow any outside food. However the lobby area has seating with low coffee type tables. As a person is severe food allergies it is hard to eat at established restaurants so we typically bring our food and eat at a table in the lobby. The set up did not make it easy or comfortable to do this. Even if they could remove some of the glass wall to open up the tables and seating for people in the lobby would have been welcoming for guests. It just felt like this doubletree is catering to their business and not the guests that give them the business. Lastly the carpet.... Yug and the elevator steamy!! Please get some air flow in your elevator. The floor was so wet due to the pool being in the lobby.... BOTH ELEVATORS..... and the floor in our room felt like it seriously needed a good shampoo and time to dry. All in all, this is a great place if you are going for a pool party in the lobby but if you're here for any other reason I would choose somewhere else.

Staff is so kind and very very helpful but the hotel is old and not kept up. Dirty windows and…read morewindow treatments and omg the train ALL night long keep me up.

We had a wonderful weeklong stay in this very affordable and comfortable hotel. Good breakfast and…read morewonderful staff. Will be staying there when we come back.

I had a very good experience here the first time I stayed, so I decided to visit again during…read moreThanksgiving weekend, 2024. Well, this time it was not so good. Walked into the room and saw this in the shower drain (see image). It was obvious the room had not been cleaned for us. I told the front desk and the employee changed my room, but I was also told that I would get a partial refund, but that did not happen. I have tried to chat with the hotel, but no response.

I haven't stayed at a Tru hotel in such a long time and wanted to take advantage of the great price…read morethey had to stay the night here for a couple of days. This place is gorgeous! Has a pool table, a beautiful hangout area and an exercise room. Great presentation. The room is a bit odd, the room is huge, it feels half empty and really lacks storage. No microwave either. Part of the blinds didn't work, the door was already opened before I even walked into the room, there was no "do not disturb" sign, broken hangers too. Breakfast was okay but nothing crazy. Parking lot was mostly empty. There's great things to do in walking distance which makes this hotel a prime location. It's an okay place worth checking out.

It was reasonably priced. Our room was clean the beds comfortable. The breakfast was decent. Both…read moretoilet paper rolls were small we almost ran out. However, the pool was described as cold stagnant pond water. You should just close it if you can't keep it up. Staff was friendly but hard to find. Was not at the desk at check in and we didn't wait around for them at check out.

I've stayed at many Choice Hotels. I've been very happy with my experiences with the chain,…read morehowever, this one fell through the cracks. Bed had hair in it. Sheets had stains. They may have been washed but I couldn't tell since it wasn't a fresh smell. The bathroom door knob was loose and about to fall off. The breakfast was sub par. Curdled yogurt, no biscuit's and gravy that I could find. The frosting on the cake was when I went to take a shower and the shower knob wouldn't budge. Called the front desk to see if maybe I missed something. He implied I didn't know how to turn the knob correctly. He ( I assume mgr since he was training a new employee) said he would send a maintenance man, but, it was 10Pm. We were in our night gowns. So I said no not now, the time to fix it was when and if the housekeeper had reported it, which in my opinion would have been when she cleaned it. He handed the phone off to a trainee and left. I told the trainee to let him know I would meet him in the morning to discuss the matter. Of course, he wasn't there. This only happened 2 days ago so I'm still a bit miffed. We still enjoyed our bowling tourny, just won't stay here again.