We have great experience living at Aventine. Will and Brooke have been so helpful getting us…read moresettled in.

Updating my review since we still live here and there have been many changes in the community…read more First, I want to say that the new manager, Will has been an absolute gem. Not only is he one of the kindest people I've met in a long time, but it's also clear that he genuinely cares about the community and making it a better and more enjoyable place for everyone. Anytime we run into him in the halls or need to stop by the office he's always in a great mood and quick to help in any way he can. It's nice to have someone so dedicated to improving the property and the experience for residents. While there are still some cons to living here such as cleanliness in some of the common areas and the fact that the shared spaces are often unavailable on weekends because they're booked for private parties and events, it's reassuring to know that we now have someone managing the community who is clearly prioritizing improvements. I also want to highlight the new maintenance guys. I truly can't say enough good things about them. They are incredibly attentive and quick to respond when something needs to be fixed in your apartment, and they're genuinely kind people as well. It makes a huge difference knowing that issues are handled as quickly as possible. For transparency, the leasing agent who was previously known for being rude to applicants and unkind to residents still works in the leasing office. However, unless you are actively renting an apartment, you really don't have to interact with her. Overall, Will is doing a great job bringing in new team members and making positive changes throughout the community. It's clear he's focused on improving things, and that effort is noticeable for sure!

Wow this complex is the best in Bay Area, so clean, polite and knowledgeable staff and reasonable…read morerents, I wish I knew this sooner then I would have moved in sooner, still good, better to be late than never, Love, Love, Love my appointment

You would be hard-pressed to find more caring and concerned owners than Laurie and Semik of…read moreSycamore Hills! They have well apportioned rooms, lovely and well-thought-out common areas, active residents who help plan the activities on site, and reasonable prices! The location is fantastic--whether you live in Sacramento or San Francisco it wouldn't be hard to visit family staying at Sycamore Hills. This will be the first place I show my parents when they are of age. Highly recommend.

Food is good. Facility is great. They take care of me and make me feel safe and happy here.read more

Truewood has such kind staff, friendly residents, and great food made by the most humble chef &…read moreteam :)

I have lived here since Feb 2023, and I love this community. Everyone is friendly. The Exchange…read moreresidents are family oriented and pet loving. The amenities are amazing. There is a gym, pet spa and a MUST-SEE ocean view rooftop sky bar. Nikki, one of the managers is THE BEST. She is patient, kind and best of all she is knowledgeable! My husband found a snake in our garage, and she had a pest control team respond immediately. Some of the reviews for The Exchange are sketchy which is odd. Anyone who reaches out to Nikki will be treated with respect and heard. If two neighbors have a "fist fight" that is not on the property management team! The adults involved need attitude adjustments. This is California, some of our neighbors might smoke legalized marijuana outdoors. That's life. I do not smoke. I mind my own business. If no laws are being broken, that is not a property management issue. Loud neighbors... where? Children are present (and children will be children). Animal feces and trash in the halls is a public health factor, i have never witnessed or smelled either and I that believe management would respond immediately. Whenever you place a maintenance request, one of the technicians responds immediately (after hour, non-emergent calls within business hours). Both maintenance technicians are friendly, courteous, and efficient! The other day, Jordan responded to my kitchen maintenance request. Not only did he fix my disposal, but he also asked if I had any additional needs and answered all my questions. Jordan even took out the time to teach me how to care for my flat painted walls, gave me a carpet cleaning business referral and let me know he before he left the townhome all lights were off, and doors were locked. I really felt heard and appreciated him going above and beyond offering exceptional service. We (I, husband, son and daughter) love living here.

Be aware of erroneous charges and poor communication!!…read more I have spoke to the management team in person and sent multiple emails to them advising of an ongoing billing issue. The billing error has been going on since November 2024 and it has yet to be corrected. The team has ignored the emails and is now charging me a late fee for their error. I also had a $400 dollar fee added to my rent that was not discussed with me during the lease agreement. So, if you want to live in a place where fees will magically appear on your monthly billing , you have to scrutinize your bill, and debate inaccurate charges, come to the Exchange at Bayfront.

Hand down the best facility of its kind that I've ever seen…read more Sheryl and Vivian, their directors, are amazing. My mother stayed here for three weeks respite care after a difficult recovery from a hip replacement. She has had similar sojourns in assisted living facilities on three previous occasions. None of those facilities even came close to Pinole Senior Village. This is first and foremost because of the superlative staff at Pinole. In many other facilities staff are a combination of pushy, saccharine, aggressively salesy; and disgruntled, grumpy and clearly unsympathetic to the seniors in their care. And I get it - caring for seniors with varying degrees of physical and mental ailment is about the most demanding work there is. Some of the seniors here are fully capable, even drive. Some require a lot of care. I witnessed staff treating all residents with respect and kindness - and never anything less. The staff at Pinole make their work look like a pleasure. They smile sincerely. They're patient, polite and still real - and they work their butts off. They're really the best I've seen. They treat the facility like a community and work hard to foster connections among the inhabitants. The facility is clean and in good repair. There are a few patios including a small dog park. They have a daily exercise class for seniors and lovely lounges throughout. The food is good - sometimes great. I visited my mom nearly every day while she stayed here, often with my small children and a giant off leash Labrador (my mother's). Staff went above and beyond tolerating us roaming through the halls and making space for us at meals. Vivian often had popsicles for the kids at the ready. Sheryl worked through her birthday weekend to admit my mother on a tight schedule. I know assisted living communities vary greatly and money can buy almost any degree of comfort. Sadly, for most seniors money is a very limited resource. The prices also enable real people to live here and secure comfort, security and around the clock assistance.

I toured the Memory Care unit and was very impressed. A friend also gave it high marks and he had…read moreworked there! My Loved one needed surgery, so could move ahead immediately. Now circling back - they will not return my calls or my inquiries. This is poor customer relations.

Our HOA has worked with Collins Management for many years, and Diana Byrne is, by far, the best…read moremanagement representative we have ever had. She is consistently responsive, compassionate, and brings a wonderful sense of humor to her work. Most importantly, Diana always keeps the needs and best interests of our HOA at the forefront. I truly appreciate her dedication and the exceptional service she provides. I also want to commend her assistant, Mariana Garcia. Since we added Mariana to our team, phone calls are promptly and politely answered. And Mariana has made a HUGE difference in the communication between the HOA and the residents.

Collins Management has incredibly poor business practices. The organization provides very little…read moreguidance to board members - who Collins admits are under trained - and so proper financial management does not exist. I live in Ellinwood in Pleasant Hill. After two to three years of reserve studies that showed we were inadequately funded, homeowners were presented with a half-million dollar landscape project and were told repeatedly that our reserves were "healthy." Our roofs were at end of life in 2025 and the board decided to defer re-roofing until 2027 to accommodate the landscape project. After winter rains caused 8 units to have catastrophic roof leaks, Collins and the board decided we needed new roofs. Now, because of additional costs to replace skylights that were not in the scope of the roofing project, we are subject to an "emergency" assessment, increased dues and possibly another assessment in 2028. Collins seems to think that homeowners are rolling in money as they have added $240 to the assessment if homeowners need or want to pay over time. In addition, in all of their communications they state that we should contact them with questions or comments and when we do, our communication is either ignored or answers deflect from our questions. Decisions that are supposed to be made at board meetings are actually made in private and then slammed down on the homeowners. "Forum" times at these meetings are inadequate for complicated or involved questions but if we communicate in writing, we are told to join a committee or go to the board meeting. I'm not quite sure how Collins continues to manage multiple properties professionally. They are a service provider that homeowners pay for, yet they show no goodwill or attempts to support homeowners. Both Collins and board members have been known to degrade homeowners and dismiss any issues as "frustrating" and "bothersome."

Gregory and his team were very helpful and pricing was super reasonable. I will definitely be on…read morethe look out for his next estate sale. Please check them out and I promise you wont be disappointed. Thank you Gregory and team.

Loved my experience today and thought Gregory was very reasonable. Walked away very happy and love…read moremy new finds.

These apartments are very nice. They have studio and one bedrooms. I have lived in both the studio…read moreand one bedroom. The studios are big enough for two people, but will get crowded. The one bedrooms are pretty much your typical apartment. Because the way the building was made not all the units look or are set up the same way. Which to me is pretty cool. Our balcony is connected to our bedroom not the living room. I wish it was the opposite but I have noticed that some are connected to the living room. So that depends on the unit you would get. There is a washer and dryer in unit. Dish washer as well. All electric kitchen. The living room is spacious. Overall the apartment is great. So far, the landlord has helped us with any issues we have had. Our dish washer broke and it was fixed within a week. Balcony door lock was messed up, landlord came the day we mentioned it and fixed it. The only reason I don't give it 5 stars it because of the price. What I have seen offered in Pinole and Hercules area this apartment is a slightly higher price. As of now the one bedrooms are $1,350 and the studios are $1050. I don't know exact for the studios. But that's the last I heard they were. I have been at this complex for a year and a half now.

Hello this is Lesley Sanchez from 525 203 I would like to thank the maintenance crew who repaired…read moremy bathrooom and did an excellent job they worked so hard and cleaned up everything was amazing thank you from Lesley Sanchez

Under new ownership and communication is trash you can't even get a response from the office. There…read moreis an unknown balance in my account and for about three days I have been trying to get a response, if you call the office number the mailbox is full can not wait to find another apartment

Met a resident over the weekend and had time to call the office today which is a Tuesday. Wasn't…read moreconnected with anyone even after a few tries but may follow up with them at a later time to inquire about their current policies that may not be published. I was later able to find the info. I needed on the Internet. https://www.thearborshomes.com/ (2025)

My mom resides here. Nice neighborhood - police department and state of the art library within 300…read morefeet -, nice grounds, clean modern lobby. The apartments are nice, some with a beautiful bay view. However, the walls are paper thin...you can hear the neighbor's drawers opening and closing and I actually thought someone was walking in her apartment but it was coming from the unit next door. I suppose Bridge Housing thought senior living was not worth a little extra money to cushion or insulate the walls to allow a little bit of privacy - Oh yeah and there's a train that chugs by often and the Home Depot - next door - is busy and noisy. Other than that, nice place.