Updating my review since we still live here and there have been many changes in the community…read more First, I want to say that the new manager, Will has been an absolute gem. Not only is he one of the kindest people I've met in a long time, but it's also clear that he genuinely cares about the community and making it a better and more enjoyable place for everyone. Anytime we run into him in the halls or need to stop by the office he's always in a great mood and quick to help in any way he can. It's nice to have someone so dedicated to improving the property and the experience for residents. While there are still some cons to living here such as cleanliness in some of the common areas and the fact that the shared spaces are often unavailable on weekends because they're booked for private parties and events, it's reassuring to know that we now have someone managing the community who is clearly prioritizing improvements. I also want to highlight the new maintenance guys. I truly can't say enough good things about them. They are incredibly attentive and quick to respond when something needs to be fixed in your apartment, and they're genuinely kind people as well. It makes a huge difference knowing that issues are handled as quickly as possible. For transparency, the leasing agent who was previously known for being rude to applicants and unkind to residents still works in the leasing office. However, unless you are actively renting an apartment, you really don't have to interact with her. Overall, Will is doing a great job bringing in new team members and making positive changes throughout the community. It's clear he's focused on improving things, and that effort is noticeable for sure!

The new Internet plan is terrible and they force you to use it for anything close to broadband…read morespeed. How it isn't a violation of AB 1414 is beyond my comprehension.

Wow this complex is the best in Bay Area, so clean, polite and knowledgeable staff and reasonable…read morerents, I wish I knew this sooner then I would have moved in sooner, still good, better to be late than never, Love, Love, Love my appointment

You would be hard-pressed to find more caring and concerned owners than Laurie and Semik of…read moreSycamore Hills! They have well apportioned rooms, lovely and well-thought-out common areas, active residents who help plan the activities on site, and reasonable prices! The location is fantastic--whether you live in Sacramento or San Francisco it wouldn't be hard to visit family staying at Sycamore Hills. This will be the first place I show my parents when they are of age. Highly recommend.

Truewood has such kind staff, friendly residents, and great food made by the most humble chef &…read moreteam :)

Today friday the 8th they had a mother's day brunch which was really nice the food was good the…read morechef and his crew did a wonderful job. Edith the director of these events alway do a good job of having something for the residents to to if they wish to participate. The staff is kind The place is always clean. They serve breakfast, lunch and dinner.

Be aware of erroneous charges and poor communication!!…read more I have spoke to the management team in person and sent multiple emails to them advising of an ongoing billing issue. The billing error has been going on since November 2024 and it has yet to be corrected. The team has ignored the emails and is now charging me a late fee for their error. I also had a $400 dollar fee added to my rent that was not discussed with me during the lease agreement. So, if you want to live in a place where fees will magically appear on your monthly billing , you have to scrutinize your bill, and debate inaccurate charges, come to the Exchange at Bayfront.

I've lived here for almost a year, and I can confidently say this place is not worth the price. The…read moremanagement doesn't take complaints seriously and they clearly don't prioritize residents' concerns. After submitting numerous noise complaints I was advised to contact security. I contacted security as suggested after an upstairs neighbor was arguing at 2/3am on a weekday in the middle of the night. Unsurprisingly they did not answer. If you're considering moving in, save yourself the headache and look elsewhere.

I toured the Memory Care unit and was very impressed. A friend also gave it high marks and he had…read moreworked there! My Loved one needed surgery, so could move ahead immediately. Now circling back - they will not return my calls or my inquiries. This is poor customer relations.

My elderly cousin has been living here since July 2023 and is thriving. I worked in the healthcare…read moreindustry for 15 years and later as a Senior Living Advisor (offered the same services as "A Place for Mom", only in person). Westmont of Pinole is an excellent place for a loved one. The staff members have an average tenure of over 5 years and actively engage with the residents. I visit at different times and days and can truly say that this entire team enjoys what they do, they're good at it, and it shows.

There aren't enough words to describe the great team at The Dylan. The warm welcome that started…read morefrom Terrisha on the first showing to the continuous support provided from her and Shyanne. I can't forget the team that keeps this complex put together with Aaron and Vladimir. Thank the entire staff at The Dylan!

Thank you to Shyanne for expediting an issue I had with my washing machine. She was able to…read morefacilitate swapping out my faulty unit. And thank you again to Chris for replacing the unit.

I have been a resident/owner of my condominium for approximately 35 years…read more Collins is the best Property Mgmt Company that i have dealt with in all these years. They are prompt to reply and take care of the issues at hand. I couldn't be more satisfied. Thank you Chris and Amelia! You rock!

I have been a resident of this condominium community for nearly thirty years. Over that time, I…read morehave witnessed prolonged periods of deferred maintenance, frequent turnover in property management, and ongoing issues with board governance. These challenges have included inconsistent decision-making, lack of proper vendor vetting, and, at times, actions that appeared to benefit select individuals rather than the community as a whole. Given this history, the current state of the property reflects the cumulative impact of years of mismanagement and difficult financial decisions. Addressing these longstanding issues is no small task. Since engaging Amanda Meng and her team, including Amelia, I have observed a meaningful shift. They have taken on the significant responsibility of navigating and correcting years of operational and financial challenges. Their efforts require not only technical expertise, but also resilience, professionalism, and strong leadership. I would like to commend Amanda and her team for their dedication, work ethic, and composure under pressure. I have personally witnessed Amanda handle highly challenging situations with professionalism and calm, even in the face of disruptive and inappropriate behavior during meetings. Her ability to maintain focus and decorum in those moments speaks to her leadership capability. Her role is demanding, requiring the ability to manage competing priorities, anticipate issues, and operate effectively under pressure. These are qualities I recognize and value from my own professional experience, and I see those same strengths reflected in Amanda's work. In my opinion, Amanda demonstrates a level of capability and potential that is both rare and valuable. I strongly support her continued role and efforts in improving the management and future of this community. Susan Schustak

Loved my experience today and thought Gregory was very reasonable. Walked away very happy and love…read moremy new finds.

After my initial review, the business owner actually reached out directly to apologize and offered…read morea resolution. I really appreciate that they took the time to listen and made an effort to address what happened. That gesture shows they care about their customers' experiences, so I'm grateful for the follow-up and wanted to share that here. Thank you for the response!

These apartments are very nice. They have studio and one bedrooms. I have lived in both the studio…read moreand one bedroom. The studios are big enough for two people, but will get crowded. The one bedrooms are pretty much your typical apartment. Because the way the building was made not all the units look or are set up the same way. Which to me is pretty cool. Our balcony is connected to our bedroom not the living room. I wish it was the opposite but I have noticed that some are connected to the living room. So that depends on the unit you would get. There is a washer and dryer in unit. Dish washer as well. All electric kitchen. The living room is spacious. Overall the apartment is great. So far, the landlord has helped us with any issues we have had. Our dish washer broke and it was fixed within a week. Balcony door lock was messed up, landlord came the day we mentioned it and fixed it. The only reason I don't give it 5 stars it because of the price. What I have seen offered in Pinole and Hercules area this apartment is a slightly higher price. As of now the one bedrooms are $1,350 and the studios are $1050. I don't know exact for the studios. But that's the last I heard they were. I have been at this complex for a year and a half now.

Under new ownership and communication is trash you can't even get a response from the office. There…read moreis an unknown balance in my account and for about three days I have been trying to get a response, if you call the office number the mailbox is full can not wait to find another apartment

Hello this is Lesley Sanchez from 525 203 I would like to thank the maintenance crew who repaired…read moremy bathrooom and did an excellent job they worked so hard and cleaned up everything was amazing thank you from Lesley Sanchez