Ekaterine and Capella Cleaning are the best cleaning company in Hampton Roads. I used to contract…read morethe Cleaning Authority but grew tired of their inconsistency, rude customer service, and gross up charge every month. Ekaterine is kind, reliable, consistent, hardworking, and does a tremendous job. I get a sense of relief when I know it's our cleaning week. She goes above and beyond each time. We have been using Capella for over 2 months and I have no interest in changing cleaning groups anytime soon. Very reasonable pricing too. Highly HIGHLY recommended.

Ekaterine/Capella Cleaning is excellent. Prompt, efficient, thorough, and professional. I've used…read moreCapella Cleaning twice and will continue to. Highly recommend!

Would give negative stars if possible. I have scheduled two…read moretimes with this business. The day before I get a text to confirm that I still want to continue with my appointment. I submit yes and think I can plan my day around the time I agreed to with two maids. Jokes on me. The first time my appointment was in the morning. I get a text 1 hour before they were supposed to show saying I am rescheduled to 1-3pm. No hey can you do this new time? Nope just you have been rescheduled. So my entire morning was wasted and I had to reschedule my afternoon plans. Today they rescheduled on me two hours before my agreed upon appointment and moved it up. I asked if I will be compensated $50 off since if it were the other way around I would have been charged. I am informed basically, management can't keep clients appointments that they agreed upon for that day if one of client cancels and I should be happy they gave me an hour back in my day (you know because they came early and screwed me out of my morning plans). They then also LIE and tell me they don't charge if their clients reschedule as long as it's the same day regardless of how much notice they give however their text message says differently. The maids are great but the management will waste your time with no consideration, no compensation and then tell you that you should be happy they did it earlier than what was agreed upon. I didn't complain the first time they wasted my time but 2 for 2 is completely unacceptable. Management is TRASH.

Great Company and they sent 3 great young ladies that did a good job today Brandy, Savannah,…read moreSantana We have been with this company almost a year :) Thank You Jeff & Sharonda LOWE

Great work ! Very professional ! Came and did the work and it was very tastefully done and…read moreorganized well ! Thank you again !

The most competitive price I could find for an outstanding service I was provided. Our house was…read morecleaned spotless, looking even better than when we moved in! Thank you for the professionalism and exceptional quality of work!! Highly recommend!

Spend your money elsewhere. We hired them for a move out clean and I headed to work as soon as they…read morearrived. They made comments about the place looking really clean to start....and apparently that meant they didn't need to do anything. An hour later, they'd gone. When I got home, the place looked exactly the same. There was still dust on the blinds. I sprayed some floor spray and used a paper towel to wipe it up, and the photo shows the dirt left. The bathroom and kitchen were just as bad. Unfortunately I was left spending our last night in town scrubbing every inch of the house. When we sent the company photos and expressed disappointment, she said they'd send a refund. A few days later - nothing. So we bugged them again and they finally sent $50 - a partial refund for them apparently doing no work. They're not worth the money, the energy, or the amount of time you'll have to spend cleaning your place after they leave.

Courtney cleaned our house that we sold. They showed up on time and got it done quickly. It wasn't…read morecleaned as thoroughly as I would clean for my own home abut the house is large and they cleaned several extra areas. I'd say it's 95% clean, and given the amount of dust and construction remnants, they did great and the price was WAY less than others wanted. The last place kept texting me, raising the price, and when I got back, I had to clean again because they had used mildewed rags to clean with. They charged twice as much as 24k charged. I definitely would recommend Courtney and her crew, and I'll be having them clean our new place monthly.

Thank you April and Jaz for another outstanding clean. You are an amazing team! The floors and…read morecountertops sparkle and shine and everything is displayed so nicely. It's such a wonderful feeling to come home to.

I have used the services of Molly Maid for over ten years. However, recently I was sent two…read morecleaners, one of which was a disappointment. She only cleaned the front part of the kitchen counters. When I asked her to pull the toaster, canisters, knife set in a wooden block, etc. forward so that she could clean all of the counters, she wouldn't do it. Then she came again to my house. After she left, I went to my wallet and a $50. bill and two $20. bills were gone. I just called Molly Maid to complain. No other people have been in my house. I live alone. Wanda told me that I also complained many years ago about one of her employees taking a large jar filled with collectible nickels. I talked to her politely and never raised my voice. Instead of commiserating with me, Wanda told me to find another cleaning service to work for me. SHAME On HER. I have been an excellent customer all these years. Molly Maid must be bonded. As far as I am concerned, I am owed $90. and an apology. This is no way to run a supposedly good company.

Thank you April and Jaz for another outstanding clean. You are an amazing team. The floors and…read morecountertops sparkle and shine and everything is placed so nicely. It's such a wonderful feeling to come home to.

April and Jaz make an amazing team. From the professionally made beds, to the sparkling wood…read morefloors, it's obvious they pick things up to dust and don't just dust around things. They even cleaned around my 30 year ivy that weaves around my kitchen cabinet. Thank you for the great job you did!!