I have been a loyal customer of this company for over six years, relying on their cleaning services for both my office and home. However, I regret to say that the quality of their service has deteriorated significantly over time, leaving me deeply disappointed and dissatisfied.
As a doctor in private practice, my schedule is demanding, often requiring me to work long hours. Throughout the challenges of the COVID-19 pandemic, I continued to trust this company, but unfortunately, their performance has been far from satisfactory. It is disheartening to see the lack of attention to detail and professionalism exhibited by the owners.
One of the recurring issues I experienced was their disregard for energy conservation. On multiple occasions, they left lights on in my home, showcasing a lack of conscientiousness and a disregard for their clients' preferences. Additionally, certain items were consistently left uncleaned, demonstrating a lack of thoroughness and attention to detail that is crucial in the cleaning industry.
Moreover, their communication skills were subpar. When I called to schedule a move-out clean in advance, they conveniently failed to mention that my previous invoice and the move-out cleaning service needed to be paid upfront. Surprisingly, they only informed me about the outstanding balance on the evening prior to the scheduled appointment, demanding over $1,000. This lack of transparency and last-minute demand for payment was highly unprofessional and added unnecessary stress during an already overwhelming time. Instead of understanding my busy schedule and offering a reasonable solution, they simply dismissed my concerns with statements like "this is business" and criticized my availability on the phone.
Despite reluctantly paying the outstanding balance, the move-out cleaning was far from satisfactory. The cleaners overlooked essential areas such as the kitchen sink and counters, necessitating my intervention and micromanagement to ensure the job was done properly. What disappointed me the most was the absence of an apology or acknowledgment of their mistakes by the owners. Their dismissive attitude only further emphasized the decline in their commitment to providing quality service.
Considering the experiences I have had with this company, I cannot in good conscience recommend their services. The owners' scattered approach to business, lack of professionalism, and declining quality of service have led to a severely compromised customer experience. As I prepare to move out of the country, I am relieved to sever ties with this company, hoping to find a more reliable and attentive service provider. read more
