I have edited review to provide a more complete picture. All points contained are my opinions based on my experience with this company.
My wife scheduled a dryer vent cleaning and expected a rate of $149.00. The Dryer Vent Cleaner provides that rate only if booked online. It's contained in a note at the bottom of the page and my wife hadn't scrolled that far down. There is no asterisk or note on the $149 price at the top of the page, you would have to scroll to the bottom of the page. This is also true on a laptop, not just the small screen of a phone. We found that out the hard way.
The owner called and asked us to reschedule, and we accommodated. However, my wife was not available at the new time, but I was. The technician, while in our home, spoke only when spoken to and answered our questions with the bare minimum words. We understand that there are many different personalities, we also acknowledge being congenial is not a requirement for the job, but there was not enough communication from him even though I made myself available and stood nearby.
The real problem arose when the technician asked me to pay $244.00; that is (63%) more than expected. I queried the charge, but he only said that the $149.00 was if we booked online. Nothing else.
Nine days later the owner called my wife and ended up messaging multiple times. Over the course of a 40:57 minutes phone call and messages the owner's explanation is that we had a serious clog and that there is an additional $75.00 charge for that. Here is a copy/paste from the website: What is considered serious?
Water & wet lint removal and/or time-consuming, complicated vent cleanings. Additional time may incur additional cost.
This was not brought to our attention on the day of the service. We did not have water or wet lint in our dryer, the time spent at our house seemed average to us based on past experience, we live in a single-story home and there is plenty of space on all four sides of our dryer. On the invoice, the technician wrote that the vent was 80% blocked- again, never said a word to me. The most important point here is the technician did not advise us of the additional charge. IMO, a business should not add on 63% without getting approval from the customer. When I take my car to the dealership for service, they have me approve every additional charge above the advertised service fee before any of the work is done.
The owner has now threatened litigation in multiple text messages and given us an ultimatum to remove our post sharing our experience. On that almost 41:00-minute phone call he continuously spoke over my wife and she was patient initially. I "spoke" with him briefly as I was getting dressed for work. I really did not have a chance to speak. He spoke over me as well. I was able to tell the owner that if this were just the $30.00 extra for not booking online, I would have paid it. I would have paid the $30.00, not taken the time to write and edit a review, but never used their services again. It feels surreal that that something that should be as mundane as getting a dryer vent cleaning has turned into this. read more