Salt therapy itself is phenomenal. We have used The Salt Retreat for over three years for our kids…read moreand for ourselves as a natural way to support sinus health, colds, and overall wellness. The treatment works. We believe in it and have referred many families over the years because of that. The issue is not the therapy. It is the ownership experience. James' demeanor, tone, and communication style are consistently passive aggressive and customer unfriendly. As long term paying members, we were repeatedly policed about start times, end times, and minor cleanup expectations in a way that felt adversarial rather than service oriented. To be clear, we never objected to following posted guidelines. We understand there are rules in a children's salt room. With an 18 month old and a four year old, some salt occasionally ends up outside the sandbox area. That is simply reality. If the business needs to charge a small cleaning fee when that happens, that is completely reasonable. We would gladly pay it. What is not reasonable is being treated like a problem instead of a customer. On more than one occasion, feedback was delivered through body language, abrupt door handling, and indirect comments, including waiting until I stepped out to address concerns with my 37 week pregnant wife. There was also a direct comparison that "this doesn't happen when the nanny comes," which felt personal and unnecessary. This was never about refusing to follow policies. It was about professionalism and basic respect. We have referred multiple families over the years who have independently shared similar feedback about James' tone and demeanor. His wife has always been warm and welcoming. Unfortunately, James' presence creates a very different experience. If you are considering The Salt Retreat, know that the therapy itself is excellent. Just understand that the customer experience may not match the quality of the treatment.

Went in for the first time and loved it! It was a very relaxing experience and the staff (owners)…read moreare very nice! I have allergies/sinus issues and I could tell a difference with the first session. The group room had 4 chairs in it, they were reclining and also heated which was awesome. I would recommend bringing a small blanket or a jacket with you, it is a little chilly in the room. They also have private rooms if you'd prefer to be alone.

highly recommend when you or your family members have a cough or sniffles. I took my kids and…read morehusband for a 40 minute salt session and afterwards we felt completely better. The staff was friendly and helpfu.

Enjoyed a relaxing Halotherapy Session with lifelong friends. Lovely, calming environment,…read morecomfortable reclining chairs. The room was pleasantly cool and we were offered light throws if needed. After our session, we were offered a cup of tea. Steven was very accommodating, gave us great customer service and deserves this 5 star review.

Very relaxing 45 minute salt therapy for myself and my 9yo son. He and I have been suffering from…read moreseasonal allergies. We feel a lot better after our session. Glad we tried it out today. Will probably go again when our allergies kick us down.

Is this place still open? I have tried calling several times, on different days and no one answers…read more I've left messages and no return phone call. This place is to far for me to just drive by. Although I might have to. I have two appointments on my package that I'd like to use. If I don't hear anything this week, I'm going to dispute the charge. Awful customer service.

Had a fabulous sauna session at Glow Sauna Studios! Highly recommend a visit!…read more I stopped by for a 45-minute infrared sauna session with a friend. We were given a comprehensive tour of the facility, which is equipped with cold scented face towels, makeup wipes, hair ties, and anything else you may need to freshen up before or after your session! It was also very clean! Each room has a booklet describing all of the light therapy options and a TV to watch Netflix on which was so nice! They also provide towels to cover up in. It got up to 145 degrees in the sauna -- we had such a good sweat! Can't wait to come back!

I love their infrared, sauna. It is such a great experience. I love that they have different option…read moreoptions that one could go for it. I love that. They have the tiles waiting and there's also a section where one can get a makeup, wipe, a towel, or hair tie it's very considerate of the person using the sauna itself. There's a little TVs outside so that you can watch as you're sitting and you're not just bored. I do not suggest bringing your phone inside because of the nature of the room itself it gets hot in your phone will get hot too.

Nice office staff, providers really listen and care. Very knowledgeable…read more I'd definitely recommend this primary care to friends and family

Information is power. And these people are all about empowerment. My Dexa scan and consult provided…read moreme with a wealth of information and a game plan to move forward to improve my overall wellness and longevity goals. This really is an amazing place if you are looking to optimize your health for the future.

I've been doing cryotherapy at Cryo1one since they opened their first location over 8 years ago so…read morewhen I saw they were offering salt therapy I had to go try it. Salt therapy is where tiny salt particles are in the air that you can breathe in while in the chamber (sauna) to help with breathing or allergies. Loves trying this new therapy as my allergies are kicking up for fall. The treatment took 35 minutes and was accompanied by a very low heat. A little warm, but not hot. The overall experience was very relaxed and enjoyable. As always, the store was incredibly clean and you can tell the care they take to keep the equipment and space very sanitary. I went on a Wednesday, midday, and they have a nurse on staff at this time for IVs and vitamin shots so I was also able to get my B-12 done and not have to do an extra visit to my doctor!

Cryo1one has three locations throughout Dallas which works out very well for me. While I have the…read moreoption to use my membership at any of their locations, I always went the Preston-Royal location as it was the location I started at. That location was damaged as part of severe storms/tornados that hit Dallas in October 2019. Thanks to the multiple Cryo1one locations, I was able to keep my sessions going without interruption. As for this specific location, while it is not as conveniently located for me, I do enjoy stopping through occasionally. Out of the 3 locations, this is newest and because of where it is located, it has the best parking options. In addition to a dedicated spot at the front entrance, there are two dedicated spots in the nearby parking garage near the rear entrance. In the event those are occupied, there is plenty of parking available throughout the parking garage. If l lived or worked closer this would be my primary location. This location has two cryotherapy chambers and trust me, they get as cold as the other locations. In addition to cryotherapy, this location also offers B12 shots, Lipo shots along with other IV therapy which are currently offered on Wednesdays and Saturdays. Frequently, they have specials which are a combination cryotherapy session with B12, Lipo shots or other IV therapy. Consistent with the other locations, the staff here is super friendly and very professional. As per the process, they assign a room, provide the socks/gloves, prepare the chamber and then leave the room. Once the member is properly 'dressed' and in the chamber, they return to start the session. They remain in the room during the session and talk with the member the entire time. While it is only a 3-minute session, having them present to talk to really helps the time go by quickly. Once the session ends, the staff leaves the room so the member can exit the chamber and get dressed to leave. Scheduling a session for any of the locations is done via the Cryo1one website and/or app. I have their app downloaded which makes it convenient to schedule a session on the go. This said, initial signup is best done via their website or by stopping into one of the locations. While I was super hesitant to try cryotherapy, I took the plunge ~18 months ago and have not looked back. Overall, I am very pleased with health benefits I experience and really wish I had added this to my health/wellness journey sooner. As for Cryo1one; I always look forward to my visits as I know the locations are well managed. The locations being well-managed was useful during the initial covid stay-at-home orders. All locations remained open during that time and with all the necessary covid protocol put in place. Additionally, they reduced their capacity by limiting the number of chambers in use at a time. The same practices put in place then continue to be used today to ensure everyone is safe as possible. If you are wondering if cryotherapy is for you; I will paraphrase George Clinton in the song "P. Funk": "...if you got faults, defects or shortcomings, you know, like arthritis, rheumatism or migraines, whatever part of your body it is..." cryotherapy will likely help it and Cryo1one is the place for you.

This is my new favorite spa in DFW. There are so many saunas to choose from and is very clean. I…read moreopted for a foot massage service as well, it was worth every penny. The wet spa area is always my favorite way to end my time at a spa and found the area clean and well maintained. I emerged from the spa a new person. Can we talk about how wonderful the food selection is? There's juices, smoothies, ramen, ice cream, etc. they even have a giant menu detailing what's vegetarian and what has meat. Pro Tips: bring a beach towel for the super hot saunas as it's required for entry. Bring your own toiletries to shower between the sauna and the wet spa. Go early to avoid the crowds.

Compared to Spa Castle, this place is a dump. Half the…read moreequipment is broken. Half the facility is closed. Everything is old and disgusting even the customers are all ghetto. Def would not come here again. Rip off and much better spa's elsewhere

Isabella was new on staff, but very knowledgeable & helped me to get the tanning services I wanted…read more She was helpful in reminding me how it worked & made sure I was satisfied afterwards.

The manager at the Mac Arthur location is BEYOND rude. You will never want to return after dealing…read morewith her. She treats customers and staff terribly. Her attitude doesn't belong in customer service. Won't return until she's gone!! P

Awesome spa at this time however, spa castle is currently under renovations up in the Carrollton…read morearea, but if you get a chance go there.

4/5 - Great First Experience With One Important Concern…read more This was my first time visiting Spa Castle, and I'm happy to say they did not disappoint. There are multiple pools and saunas, each with different temperatures and benefits to explore. Whether you want to detox, relax, or simply enjoy the water, there's plenty to choose from. You can also book add-on services like massages or scrubs for a more personalized experience. There are plenty of areas to relax, both indoors and outdoors, and while children are allowed, we thankfully didn't have many around us during our visit, so it still felt peaceful and serene. The locker room and bathhouse areas are fully nude, which is something I chose not to experience due to personal preference. However, one thing I did feel strongly about as a parent of girls was the fact that children are also allowed to walk around nude in these areas. While I understand this is part of the cultural setup for some spas, I believe Spa Castle should consider a policy that prohibits nudity for minors. Unfortunately, pedophiles don't have a "look," and some parents can be completely unaware of their surroundings. For the sake of child safety, I'd strongly recommend the spa reevaluate this policy and put something in place to protect the kids. Aside from that, I had a great experience overall and can't wait to return to see what the upcoming renovations look like. This place has a ton of potential and offers a unique, refreshing escape from the day-to-day.