The Drain Team are my plumbers forever. William is always very prompt to complete any request I might make. I live in a 100 year old wooden house which William has attended to beautifully. He just installed a brand new kitchen faucet I really like and also quickly resolved a hot water issue in my shower. It's reassuring to know that William will always do an excellent job. He is extremely personable and so patient with me and all my questions. Give the Drain Team a try and you too will find a plumber for life! Be sure to ask for William, if he's available. He's terrific. Happy Plumbing! read more

We have needed a plumber twice in the past 3 months. Both times they showed up right a way. Both times we were lucky and had Josh as our tech. Both times fixed and not ridiculously priced. We will go with the drain team every time we might need one. Josh you did a great job and thank you. read more

TOTAL NICE EXPERIENCE. Miguel was the best, totally understood what needed to be done, advised me of the costs, and kept me updated. A true gentleman to interact with read more

Requested a service quote and they were out the same day ! Showed up three day later (Saturday) Tim was the plumber he completed the job as stated excellent job. Friendly and fantastic service. Dealt with several local plumbers slow or no response!!! Need a plumber call the Drain team! read more

Starting from the way-back machine, The Drain Team expertly installed a water softener in our home 17 years ago...well, the device died LATE afternoon of a Thursday...and the dispatcher was able to send out Joey the following day (Joey even worked with me that Thursday evening viva Mobile Phone to ensure I could shut-off the broken softener and still rcv water for the home). Joey arrived promptly that next day and replaced the water softener in an expedient, courteous, and professional manner. Joey IS A KEEPER! We were HAPPY with The Drain Team 17 years ago...AND WE'RE STILL HAPPY!!! A Huge Thank You to The Drain Team. They get a FIVE out of FIVE from us! read more

Prompt service. BUT, they don't tell you they will charge 3% on a debit/credit card! It was not indicated on the invoice.

We have used the Drain Team multiple times and have been nothing but pleased with their work. They are quick to respond, quick to arrive, and have always done a good job with what's needed. Every technician we have worked with has been knowledgeable, courteous, and professional. read more

am so fortunate that I contacted The Drain Team and want to thank Shelton Home Inspection in St Petersburg for recommending them to me. I had a cast iron plumbing pipe that had an issue. I called the office and Reagan was fantastic in setting up a very quick appointment for George to come out and review the situation. George was awesome, very detailed in his research and explained what he saw as issues while he was showing me on a live video feed he was conducting. He gave me his quote on the spot for two different ways to fix the issue. I called in and spoke with Reagan to share that I wanted to have them do the work. I then drove a check up to her in her office so we could get the permit moving along quickly. By the time I got home, someone from The Drain Team had already been to my house to spray paint locations where utility and communications lines were located. Reagan or Christine (both were so professional and prompt!) called me back around 4:30 that same day with the permit number and stating they would be there Monday morning (It was Friday). George and Jason arrived at 8AM and got right to work. (Reagan called to tell me they were on their way). They were amazingly communicative, thorough and skilled, as they replaced a very large sewer pipe that was 4.5 ft under ground! They were fantastic and great guys who take a lot of pride in their work. They also viewed and cleaned the pipes under my house and thankfully told (and showed me) that they were in very good shape! I can't say enough about The Drain Team !! They are the Gold Standard in my opinion. read more

I have been using The Drain Team for like 20 years, now my daughter also uses them. we LOVE The Drain Team. William and George have helped us both ( on different occasions ) recently. we love The Drain Team. highly recommend th company. read more

Josh came out on a Sunday when my whole house was backed up. In no time, all my trouble was flushed away. He was polite, professional and very quick. I loved that he made double sure the problem was resolved before leaving. It didn't cost me an arm and a leg to get this taken care of on a Sunday and that was a nice bonus. read more

Quick response time, excellent water heater technicians. The plumber showed up right away, and got right down to brass tacks: here's the problem, here's your options, and here's what it will cost... which was MUCH less than what I had thought, based on verbal estimates from other plumbers. The gentleman was incredibly friendly, easy-going and worked very hard to get the job done. He takes pride in his work, and didn't just throw a band-aid on the problem. We were so happy he made sure the job was done right the first time. read more

Would not recommend these ripoff artists. They came and said we needed a whole new water heater because water got up in the top electrical. My uncle who is a retired plumber of over 40 years stripped the wires and rewired. Working like a charm again. Unless you want to get ripped off, don't use this company. read more

I don't know if this will be my final review of The Drain Team. I'm leaving my initial review and the first updated one too. First and foremost, I want to thank Mr. Marcus Gannon who never pressured me and kept his promise to send his best man Antonio (from NYC originally) out to evaluate my problem and redo the video if needed. A quick Reader's Digest Condensed Version of my original review and the first follow up one. Now I have rated The Drain Team at a 5 of 5 stars and here's why. Pay attention to the timeline folks as it shows what kind of company you'll be dealing with when you hire them. My story starts in Oct. 2023 when employees Wes and his trainee came out to video my plumbing lines to see where my drain(s) were clogged. As reported in initial review they came out twice to do the videos of my pipes. It was determined that up to 15 feet of drain pipe needed replacement. Then offered me a discount on "jetting of interior pipe" too. Unfortunately it was later in afternoon so sun was shining onto the video screen making it nearly impossible to see. As I still had another bathroom and water was flowing and draining fine except for in my newer bathroom. I just shut that water off. Plus I had other things to address in my house like my new roof! I was in and out of town and as a disabled USAF retiree I have frequent medical appointments. Marcus NEVER pressured me and unlike the majority of companies I've done business with even almost 18 months after the initial video was done he IS A MAN OF HIS WORD. So today, 3/31/25 The Drain Team's Numero Uno video man Antonio came out to my house today. Antonio and Marcus have worked together for 18 years I believe and are good friends. It makes doing business with the Drain Team almost like a "family affair. So Antonio comes out and we start talking about what was done, as I show him where the cleanout is located. Important to note that half my house was originally built in 1951 and has a crawl space underneath. The newer part of the house was added in 2002-03 or so. Once Antonio saw the crawl space he talked about changing the pipes out from the old portion of house. That way my master bedroom floor wouldn't have to be torn up and I wouldn't need a section of my driveway torn up too. Antonio advised me that I should check and see if I could find a company to "put a liner inside the existing drain pipe." Here's the kind of people you'll be dealing with..... it isn't about The Drain Team making more money off of me it's about the best way to solve my drain plumbing problems. So as suggested by Antonio I am going to try to find a company to possibly place a liner inside existing pipes. He also helped guide me away from paying another company that would likely want me to pay them to do another video. "Tell them it is 50 feet of pipe at the most that would need to be lined." Antonio told me that he'll come back out to redo the video at no charge to me if needed. I don't know if I'll be paying The Drain Team to put in new pipes but I know I can say this without hesitation. If you have any problems with plumbing pipe clogs do yourself a favor, "HIRE THE DRAIN TEAM." You can't go wrong. Many thanks to two really great guys Antonio Napolitano, from NYC, the Service Manager and Marcus Gannon the Operations Manager. Thanks much gentlemen. read more

William was very nice and neat and went out of his way to solve our problem. He was very knowledgeable and took great care to resolve our issues. Charges were very fair and reasonable. Would definitely use them again. read more

The technician arrived on time and ready to work. He easily identified the problem and presented that to me with a fair price. He performed the work and tested it twice to make sure it was correct and working.. I would definitely use them again. read more

the office is great in communicating the problem to the specific plumber in the field. They will call to advise of estimated time. We have used the services of George several times who takes the time to review the problem and provides an estimate prior to starting the job! Thank you to The Drain Team for providing such professional services! read more

Miguel Fernandez was exceptional. He was a great listener. He accessed the problem and provided solutions. I high recommend him!

I called The Drain Team at 4:45 pm, to have a toilet installed. They were polite and professional on the phone, also they answered right away. They agreed to come out the next day at 8:00 am, the young man (George), arrived right on time and his estimate was the most affordable I had found, so I had him go ahead with the work. He was very competent and did a really good job. He worked quickly and was honest it was nice to meet him. A job well done. Thank you. read more

Romello was very professional installing my new touch less faucet, installed additional adapters to ensure leak free system, extremely knowledgeable about plumbing needs & cleaned throughout and after installation. Would definitely recommend Drain Team and their professional staff! read more

The Drain Team - Purrrfectly installed touchless faucet for my cats and me! Thank you Romello! - Plumbing Near Me - Largo, Florida

We have used The Drain Team many times. I would highly recommend them to any of my friends & family. They are so professional, honest, courteous and Miguel was our tech today (12/27) & he was amazing! He was so professional & thorough! I called them this morning at 7:30 & Miguel was here at 9. Great Customer Service!!! read more

While watching water flow into my garage, I had a moment of clarity...I realized I much prefer our water to be inside our pipes rather than outside. It's just much more manageable that way. As the internet told me this job needed more parts, tools, and plumbing skills than I had on hand, I started calling a lot of plumbing businesses that advertise 24/7 emergency services. Long story short, i was looking at a long wait and a huge bill, unless I wanted to wait until Monday. The good folks at The Drain Team called me back, and let me know a plumber was en route. Hallelujah. I was still concerned that the estimate would be way outside my comfort zone, but I'd take any help I could get at that point. William showed up right away, and got right down to brass tacks: here's the problem, here's your options, and here's what it will cost... which was MUCH less than what I'd feared, based on verbal estimates from other plumbers. William is an incredibly friendly, easy-going gentleman who worked tirelessly to get the job done. He takes pride in his work, and didn't just throw a band-aid on the problem: he made sure the job was done right the first time. I definitely appreciate both the conversation and the quality of work, we're now a customer for life. Thanks again! read more

These guys CALL themselves PLUMBERS?! Uh, nope. Plumbers know NOT to leave their tools behind, that's kind of the "first rule" of plumbing, which these "KNUCKLEHEADS" seemed to have forgotten. Idiots left behind (in the grass) from a job next door, a 27" length steel and curb water meter key and someone placed it in the sewer drain where I nearly destroyed the bottom of my car pulling into the driveway. The company LOGO placed on their trucks should be as follows... We are a lovely bunch of knuckleheads, they call us The Drain Team! Sorry, the one thing I don't put up with is "INCOMPETENCE", AND if you don't like the bad review I can honestly say, that "AIN'T MY PROBLEM", because you hired incompetent people in the first place. Your tool is sitting atop the garbage cans, so go step and fetch it. read more

The Drain Team - Imagine the top of this tool sticking 6-8 inches out of a sewer drain and hitting it with your car!!! Bye-bye car. - Plumbing Near Me - Largo, Florida

I've never been treated so poorly by a company. Avoid at all costs. They lied, tried to over charge, left GARBAGE under my house and tools in my bathtub. read more

1. After snaking my drain the first visit, employee left sludge from the drain all over my tub, splattered on my walls and floor of my bathroom. 2. Second visit, they did not fix everything that was on their "list" . When we asked, we were given an "oh well not my problem deer in the headlights" answer. (We have to go through our property manager for any repairs) .Ok maybe a misscommunication??? 3. The new toilet was installed crooked with no caulking and no caulking in necessary spots where one would assume a plumber would caulk. 4. They did not clean up the mess, excess materials, empty boxes, or screws that were used to complete the job(s). (One employee asked for a broom, I'm not sure why because my bathroom was disgusting)! 6. Before leaving, and WALKING PAST TWO EMPTY TRASH CANS, they emptied their shop vacuum at the end of our driveway . ***SEE PICTURES*** 7. Jaunita, I assume the receptionist, was EXTREMELY friendly and accommodating. She was able to get the "Drain Team" employees over there ASAP .Thank you Juanita! read more

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Dream team sent Antonio to repair a main water line leak under my driveway. Antonio was amazing! He was a hard worker, did a wonderful job, great personality, and cleaned up beautifully. If I need the Drain team in the future I will definitely call and request Antonio. He is such an asset to the company. Thank You, K. Adams read more

We have used the Drain Team several times with very good results. Most recently, we had Romelo install new water lines and several new valves in our kitchen. He was knowledgeable, professional, and I would not hesitate to use them again. read more

We came home to a leak late Saturday night. We called the drain team and Bill came out immediately to help at 2am! We are beyond impressed! Marcus and Antonio have been available to discuss what could be going on every step of the way and they were both out of town! We are so thankful they can help us!!! read more

Be careful!!They will either OVER charge you, IF they show up at all. They came out to scope the sewer lines at Twin Gables Mobile Home Park. They charge $3000. But are telling us that we paid for the scope and our invoice was the report and we don't get a DVD of it. The invoice stated "scope sewer lines". read more

After a difficult and disappointing remodel 2 years ago involving multiple contractors and plumbing companies, I admit I'd lost a lot of faith in the services provided to us in St. Pete. I'm very happy to report that faith has been restored because of our experience with Randi, our plumber and Pete the manager at The Drain Team. We had a main sewer line back up this past Saturday (2nd time in 4 months) which flooded our bathroom, living room and kitchen. Opting to use a different plumbing company than before, my neighbor recommended The Drain Team. I was stressed when I called Pete who reassured me and promised to have someone out to us later that morning. Randi arrived about an hour or so later and took care of everything within an hour -- all for a very reasonable price. Here's what sets this company (and Randi) apart ... he explained to us what was causing the recurring problem, roots which were invading the sewer line from the house to the street. He also determined there was a "lip" due to a poor connection at a joint in the line that was slowing everything down and causing a backup of refuse. Then Randi fully explained all of our options, keeping in mind the cost to perform each recommendation, from replacing the sewer line all the way to the street, to installing a safety valve outside of the house, etc. We never felt pressured in any way - he simply outlined our options and the associated costs. In short, he gave us all of the facts so that could make an informed decision in the future. The services he performed were competent, efficient, and timely. Randi was extremely professional, friendly, polite, knowledgeable. The humbleness he displayed was in stark contrast to my previous experience with the condescending attitudes of employees from other plumbing companies in the area. Randi followed up today to install the safety valve. This service call as well as the prior call were preceded by courtesy calls from the main office -- letting us know within a 30 minute window of when he would arrive. We plan to use The Drain Team to install a new sewer line this year and for all of our future plumbing services, which will include installing plumbing to a second bathroom we intend to construct and a landscaping water feature inside of our screened porch. HIGHLY RECOMMENDED COMPANY. read more

Highly recommend The Drain Team! Chris 392 has been fantastic through this whole project of installing new drains for a 2nd bathroom. There were so many steps that had to be completed from breaking up old concrete, installing new drains, testing them, inspections, pouring new concrete and some minor delays on my part but Chris took it all in stride and was extremely meticulous, professional and very courteous. Wouldn't hesitate to call again. And a shout out to the friendly, professional office staff! read more

We've had two plumbing emergencies this year and both times Tim at The Drain Team has been such a huge help. Both times we called for an appointment, Tim arrived within two hours (we did call around and other companies said it would be much longer). He quickly fixed the issue for us. Tim did a great job both times and was super professional and helpful. We will definitely continue to use The Drain Team and are really happy that they care about customer service and quality work at a good price. read more

So, if you have a plumbing emergency- don't bother calling the Drain Team. It's been almost 5 hours now since I first called them and they aren't even following up. When I called back after 2 hours- they put me on hold and then never picked up again. I had to have our business owner call them from her phone and they answered right away. Not the best service to leave a salon hanging all day, especially one that you did the plumbing work on and have received good business from. They either do not have enough employees, poor management, undertrained dispatch, or just simply don't care. *Update- they just now called and said they can't come today. Wow- really! Could have just called someone else from the beginning. Tyler-DOLLYLOCKS SALON read more

I was very happy with The Drain Team. They were on time and (Tim) was courteous and professional. My problem was diagnosed w/in minutes and a fair price was presented before any work started. The problem was solved quickly and we're back to good. Based on my experience, I would recommend them to my friends and family. read more

My friends if you ever need a plumber STAY AWAY from The Drain Team, they are spiteful and vindictive scum. We have been working on getting a pipe in our yard replaced and as such have been getting estimates. When this company was told they did not get the contract they called the county and reported my father for... get this... not having enough trees on the property, that's right in Pinellas county you are required to have at least 4 trees on your property. My father received a citation and has been given 90 days to plant the requisite number of trees. How petty is that you don't get the contract so you do something like that, Find someone else to fix your pipes this company is an enormous festering sack of rancid monkey spunk that somebody left in the sun to dry, and they deserves to have their business flushed away. Pun intended. So this morning after seeing this bad review, the company calls my father at 7am to complain to him about the review, because THATS how you get past a bad review, not by using better business practices but by throwing a temper tantrum like a toddler. Yup petty.... read more

I suspected a slab leak and had trouble pinpointing it, I called other plumbers and got ridiculous prices. I called The Drain Team and they offered an onsite quote. Jason, one of their highly skilled techs listened to my concerns and even did his best to avoid unnecessary floor damage. Jason did a terrific job in locating the slab leak and repairing the leaky pipe at a lower price than all those crazy quotes from other plumbing companies. Also their staff is very friendly and helpful because I have a crazy schedule they had to work around. Now I have a plumbing company that I will be sure to recommend. read more

I called the drain team on the Friday during Thanksgiving weekend. Within a few hours they had a tech at my home to survey hot water heater issues. He went through a checklist of things including electrical, reset, temperature adjustment. No luck. Bad element. We discussed pros and cons or sourcing and installing a new heating element or replacing the water heater at a higher cost. I chose to replace the heater. The tech arrived as arranged and began the new install. In to the install we discovered that his tank supplier had given him a tank that would not fit the space allotted correctly. After some conversations with the supplier it was determined that they did not have the tall model needed to fit the space properly. After considerations and discussions the company authorized the tech to purchase the right water heater from a local retail store even though it was not in their protocol. They got the right unit and did the install quickly with additional professionals to assist. They turned lemons into lemonade. Perfection doesn't appear often in our world and the mark of professionalism and success is how we respond to problems. In this case it was very good. Use them if this is what you would expect from professionals you hire. read more

I called the Drain Team on a Monday morning due to a stopped up sink pipe beyond the J turn. They picked up the phone on the first try (what are you serious? Yes this is an actual operation). The operator apologized that she could not dispatch someone within the hour because of their morning workload (I had already told her this was not urgent). Dan, the man, showed up in 2 hours. He delivered a fair estimate, completed the work (it took longer than estimated and I WAS NOT CHARGED), suggested additional work for the future, and completely cleaned up any mess. I just moved to St Petersburg and am quickly discovering how many really sucky house vendors are floating around. In a sea of suckitude, the Drain Team was a breath of fresh air. read more

Charged $282.95 for a clogged drain. Was told I needed another $650.00 worth of work to install a cleanout. I called a different company for a second opinion. Glad I did. There was a cleanout 3 feet from where the Drain Team plumber had been working. read more

I was doing major driveway remodel with pavers and discovered a small hole under my driveway out of an abundance of caution i decided to call in a professional to video inspect my Sewer line. In only a matter of a few hours Bridget from Dreain Team dispatched wess to come to my home he got here in less than 2 hours. Carefully looked over my problem determined there was no sewer drain under my driveway and showed me exactley where my clean out was. When it was all said and done i offered to pay him for his time he said dont worry about it . I was stunned that a plumber was honest enough to come ou and review my problem and not sell me a bunch of stuff i dont need. If i ever have aplumbing problem again there is only one company i will call. THE DRAIN TEAM honest fair and prompt. Being a licensed contractor myself in 3 states it was refreshing to find such an honest company Thank you The Drain Team. Tim McAdams Belleair Beach FL read more

Showed up at my place , had a leak in the tank in the master bedroom toilet , and the guy said it had to be replaced. The guys name Chris said it would cost around 521 dollars. . The toilet and tank he wanted to take out was a water saver kohler uses a half gallon to flush. its a good toilet tank, So after he left , I took a look into the tank, and saw it was loose , so I took a screwdriver and tighten up the 3 screws. And problem solved. Apparently it only took a screwdriver, but yet they wanted to replace the whole take , and on top for 521 dollars. Be careful with this company they want to rip you off. read more