Had a slow drain in an upstairs shower, United Plumbing and Drain sent a young man named London and…read moreissue was resolved in less than 30 minutes. London was knowledgable, professional and friendly. Highly recommend.

This company deserves all my respect and consideration! My…read morewater heater was licking, I called them, Jonathan answered the phone immediately. Gave an estimate over the phone and came over on Sunday, to start the job that was finished with high level of knowledge and done in a short amount of time. Jonathan was very friendly, ethical and oriented me answering all my question. I definitely call him back in the future whenever I need again. Highly recommend this company. Thank you Jonathan!

Great service, great prices, friendly people. Solved my…read morewater softener issue quickly. Would hire again.

We contacted Dam Plumbing & Drain to replace a tankless water heater. Unfortunately, the new water…read moreheater was set at 98 degrees and it was not working properly / consistently. When the plumber, Richie, returned to review his work a week later, he argued with us and said the water was hot. I told him that's not what our complaint was - the temperature wasn't consistent. When we asked him to re-install the previous unit, he said he couldn't because he had thrown it away in the trash. The previous Reem water heater of ours was working just fine. We were just downgrading to a smaller unit. We sent a complaint to the office almost 2 weeks ago but no one has ever called, texted or emailed us back. Absolutely an unreputable company! I can't believe they have so many good reviews when we definitely received the worst service possible. Update: I don't think it's wise for any business to publicly give an "excuse" why they did something that a customer is unhappy about, and rightfully so. Their plumber was told from the start that our current/previous tankless water heater was working just fine. Why would anyone throw away a unit that's working fine? After speaking with Lucy today, I was also asked to revise my review here if they provide a new service that is satisfactory. My husband and I run a small business and we've never asked a customer to revise their online review. It is always the customer's choice to do that on their own. A company's response to a negative review always shows how they truly operate.

Friendly service on a Saturday afternoon. I was thankful for the technician Paul that came out on…read morethe weekend and solved my mini crisis. I had to turn off the water until it was fixed, they were quick and provided great service. The office staff was friendly as well, and even checked after to make sure everything was good.

This company renovated two bathrooms and hooked up our brand new kitchen 2-1/2 years ago. I am a…read morelicensed contractor and had to foster new relationships with vendors because I was 4 hours away. The tech was mildy experienced and hooked up may items incorrectly which we had fixed at our own expense. The most recent being the master bath shower pan that was not done to code for two reasons. The first reason was there were no dam corners above the curb as required by the Florida building code.  Dam corners are put in so if there is ever a leak where the shower enclosure penetrations are, everything stays protected.  This is evidenced in the 2023 Florida building code chapter 27. They really need to educate themselves.   Also, this pan should've been pre-pitched with either a Styrofoam liner or with floor mud before the pan was put down. This is Florida building code and is the way that I do it in my business every day.  Placing a shower pan directly against raw concrete without a proper slope, almost certainly leads to a pan failure. Water will pool beneath or inside the pan, rotting the surrounding structure, fostering mold, and compromising the waterproof seal which is exactly what happened.    I paid them to do this correctly and I had assumed that it would be in accordance with the Florida building code. I was not living there and was not able to be there to supervise.   When I contacted them, Luis argued with me and told me that it was done correctly, the same way he did when he hooked up our Alkaline Water machine where it was reversed, and the Alkaline Water was coming out of the small spout where you couldn't even fit a cup under. He actually called me "picky."  I have never, in my 37 years, doing kitchen and bathroom remodels, called a client picky for wanting something to work as designed and intended. I requested a refund on what was paid orginally (not the amount to rip everything out, pay for a proper pan to be done, and re-tile. That cost will be over $10,000.00. Their response is as listed below: Thank you for reaching out to us. We have received your request for a refund regarding the shower pan installation completed at your Tampa condo in December 2023. As a General Contractor and fellow industry professional, I believe you can appreciate the operational standards necessary to maintain the integrity of a specialized trade like plumbing. Because of our respect for your professional background, we want to address your concerns with complete transparency. Our standard service warranty on labor is one year from the date of completion. As this project was completed over two and a half years ago, it is well outside our established warranty window. More importantly, our records and your recent correspondence indicate that another contractor has already opened and manipulated the work area to perform their own diagnosis and remediation. From a protective and liability standpoint, it is impossible for us to honor or evaluate a warranty claim once another party has touched the work. In our industry, it is unfortunately common for a competitor to attempt to discredit previous work to justify their own scopes. Because we were not given the opportunity to inspect the issue first-hand in its original state, we cannot verify the conclusions drawn by a third party. That being said, we truly value the long-standing relationship we've built with you. Because you are a VIP customer, we are willing to offer a professional courtesy that reflects that status. While we cannot issue a refund for work that was accepted and remained functional for over two years, we would be happy to send a senior technician to look at the issue and suggest a root-cause fix. Should you choose to have us perform the corrective work, we will apply a heavily discounted "VIP rate" to the labor and materials, just as we have done in the past. We value your business and hope to resolve this in a way that respects both our warranty policies and your history with Premium Plumbing. This response is a joke. The pan was leaking into the unit below and caused over $1000.00 damage to their unit which I also had to pay. As a contractor, I fully realize things can go wrong. It's how a company rectifies those mistakes that sets them apart.

I needed a leak repaired water extracted and water heater replaced on a property in another state…read more The maintenance company on the property recommended All County so I hired them. They kept in contact throughout the entire process and I felt free to call/text them with any question.

I had them come out to flush my water heater because we thought that was the noise we were hearing…read more They were honest though and confirmed when we asked that it was the AC pump and that we didn't really need a water heater flush with the type of unit we have. They also had good communication about everything between text and Yelp message when I was trying to work and take care of the repair. They were also pretty flexible scheduling wise. Recommend!

I was actually referred to Garretts Plumbing by a couple people because of their expertise. Now…read morelet me tell you that people rarely take the time to leave reviews unless something goes wrong so take what the previous person said with a grain of salt. I read reviews constantly if I'm shopping for a product or using a service; in this day and age you pretty much have to. I've gone there three times for just a few cheap parts so take what I'm about to say for what it is, which is stellar customer service. I'm not a contractor so I'm not spending a lot of money, so their motivation to please is genuine. I was working on a leaky kitchen faucet a few blocks down from the store and it was just kickin my @##. I invested close to 6 hours trying to get that dang leak to stop. I'm a handyman so I'm pretty good at fixing things but with this, I met my match. The owner, Larry, was so willing to help me solve the problem while I was in the store. We tried replacing the cartridge ($20) and the seals (he gave me for free). Went back and went to work to no avail. If I coulda thrown the thing out the window I woulda. I called at about 4:50 to try to speak to Larry but he wasn't available so I asked the gentleman on the phone if he had any techs that might be able to help me troubleshoot the problem and he referred me to Terry, the service manager (Not a technician). I spoke to Terry and told him my dilemma and he asked me where the property was and I told him and he said he'll right there. This 60+ year old man hopped in his truck and buzzed down to help. He got there, worked on it for about 30 minutes and couldn't get the leak to stop so he went back to the store to grab another part. He came back and worked on it for another 10 minutes. No luck. He then called Larry (the owner) and explained the situation and Larry came by too and together, after about 30 more minutes of working on that #$%#%$, they got it fixed. Thinking surely I was gonna get raked for needing two people to fix it, I asked what the damage was and Larry said "Don't worry about it". Huhhhh. I didn't think I heard him correctly. They refused to take any money. Terry lives more than an hour away and Larry came by to help after business hours and didn't even charge me for nearly an hours worth of work. If you find any company that would do that, you better not lose their number. I will continue to use them and I will refer people to them because they went above and beyond when there was not motivation to. Amazingly friendly guys and very knowledgeable. A customer for life Please remember to post reviews about all companies you come in contact with but be weary about fake reviews as well. There are companies out there that other companies hire to leave fake reviews so if it sounds really generic, its probably fake. In this new era we're in, content and online reputation is everything so do your part to let people know.

I called this plumber and literally got sent the most honest plumber in the world. While other…read morepeople were trying to charge me an arm and a leg he didn't even charge me a fingernail.

I put in a request on Yelp to have plumbers contact me about a clog. Kenny responded quickly &…read moreseemed very professional. Kenny said he felt running the snake from the roof was our best option. He also stated he does not feel it's right to charge for a camera to be run after the drain is unclogged. He offered to come out within the hour for $550. He was going to have to come back the next morning anyways since his other guy had the camera. We said we would just wait until morning. It was so late (10pm) The next morning Kyle arrived promptly at 9am. They were honestly the most prompt plumbers I've ever met. I showed Kyle where to access the crawl space to get under the house. He chose to just run the snake from the front yard. Kyle never did go onto the roof or under the house. He did eventually break the clog loose & proceeded to clean up. I asked for the camera footage. He did not run the camera. I asked him to do so. He then ran it but, I do not feel it was ran properly as his diagnosis was not accurate. It also took him less than 5 mins to run the camera ... I didn't think much of it since Kyle said I did not need the footage. This was Thursday morning. On Saturday my husband took off to replace the section of pipe that Kyle said was wrong. We ended up putting a level on the pipes, under the house. The angles were accurate. I called Kenny to ask for the camera footage that we should of received when Kyle ran it. Kenny was a bit upset that we were not given that footage when we paid for the job. It's also my experience that snaking the drains from the roof is twice the price, I was however ok as long as it was completed. Here we were on a Saturday trying to fix this issue but we could not get the footage we were promised. Kenny said he did not have the camera, it was in Kyle's truck & he was off for the weekend. This is the reason I did not give 5 stars. We had to delay repairing the pipe due to Kyle not completing the job as promised. We had to wait for Kenny to retrieve the camera on Monday. Then he showed up on Monday. The diagnosis Kyle had given was not accurate. Unfortunately we wasted a weekend & canceled a job that we had scheduled had Kyle done the job properly the first time, we wouldn't be in that predicament. It's my opinion he either didn't know what he was looking at or he did not run the camera & just pretended he did. Kyle said the cast iron was in good condition. Kenny said it needed to be replaced. Kyle said it was the angle of the pipe. It was the size of the pipes not matching up. Kenny however crawled under the house, ran the camera & discovered the issue. It was nothing at all what Kyle said but, at least he stood by his service & came back at my request. This is why they received 4 stars. Tbh... Kenny deserves 5 stars & Kyle deserves 3... I have already recommended them to a few people. My only other observation is... you might need a second camera to keep on the bosses truck. Twice we needed it & it was on the other truck. If you're running a camera for nearly every job, it might be a good investment to have a back up. In closing I do recommend Elite Plumbing. Kenny is the owner & he stands behind his work. If something is not right, Kenny does what he can to make it right. If you're in need of plumbing repairs, I highly recommend Elite Plumbing.

2 months ago I…read morereceived a call that there was a leak at my condo. Originally thought it was Hot Water Heater, but turned out to be a pipe behind the wall. Called Elite Plumbing and they sent a Tech to investigate. ANGELO diagnosed the problem, removed a section of sheetrock and repaired a 1 foot section of leaking copper pipe. I soon received a bill for $650, which I thought was excessive. As part of the remediation process, ANGELO decided to remove the Hot Water Heater from the property!?!? When contacted to ask where the HWH was, ANGELO responded that I told him to remove it! I would never have instructed him to do that. Very disappointed, and would not recommend this company. And Ken, as owner, you know EXACTLY what happened, your employee remove the water heater from my unit and probably installed as new somewhere else! Whether ANGELO or ANTHONY, steer clear of this place!!!

I hired On Tap Plumbing for what turned out to be two very minor repairs, and I feel other…read morecustomers should know how this company prices jobs. I was given a rough estimate of 600-1000 over the phone based on inspector photos and description of needed repairs which was assuming replacing the whole cast iron p-trap and replacing the shower diverter. When Marcus called me from the house with good news - not having to replace p-trap and diverter and only to replace fernco and adjust diverter I assumed the invoice would be at the low end of the phone estimate. When he said $917 or $1300 if he had to replace shower diverter. I was a bit shocked but in a tight spot to get this done and the house closed. I told them to go ahead and we could discuss as maybe I was not understanding. He then called back a little over an hour later and said the work was done. In my opinion, these charges were excessive and not reflective of the time, labor, or complexity involved. The work performed was: 1. Replacing a Fernco coupling under the house. There was already ample access in the crawlspace (around two feet or more), and this was a straightforward repair with no major excavation or difficult access required. 2. Adjusting a shower diverter/valve. The "repair" was essentially adding a small block of wood behind it to secure it in place. For these minor items, I was charged $917.27. The invoice included charges such as: Fernco replacement: $149.19 "Difficulty charge Level 1": $206.00 Drywall cutout for access: $212.08 Adjust shower valve: $350.00 I called to discuss this matter with Tim. He stood behind his invoice and reiterated they were not up-charging and they do not bill by the time but by the job. On Tap texted and emailed me after the job for an honest review, so I obliged. I trust this helps the public when choosing a plumbing company.

I just want to say that Tap Plumbing exceeded my expectations, Marcus corrected another plumbers…read morework, he did it exactly in a timely manner and very professional. He was able to explain what was going on with my pipe work and how he planned to fix it . When speaking to his boss Tim, they were very knowledgeable and professional. I plan to refer this company and if in the future have any plumbing problems I know where to turn to. Keep up the excellent work!

Pirate's Plumbing installed water conditioning for my 900 sq ft condo. They had worked for my HOA…read morebefore so I went with them. It turned out to be a great decision. They did the job 4 days after I called them for about half the price of everything else I'd been quoted. The whole thing took a couple hours, now I can actually drink water from my faucets!

I had a great plumber come to fix a plumbing issue and he was the best and kind plus very polite…read more his name is a James Houston thank you very much