Excellent hotel. The design elements were perfectly appointed giving this hotel a luxurious yet modern feel. There was a great balance of metals, concrete, and warm leather elements. Not quite all the way to hipster style but a good cool vibe. The service was excellent, starting with Eis up at the front desk. I was very impressed by the hotel. The balance of high end design elements but not having a stuffy, uncomfortable feel was key. I really felt that this hotel brand was perfect for couples on holiday or professionals for work. I would definitely recommend in Vancouver. read more

Nightclub bass kept us awake until 3 a.m. We stayed at the Douglas on Saturday. At about 11 p.m., loud music and pounding bass from a nightclub inside the hotel, next to the front desk, began carrying into our room. We could feel the bass and could not sleep as it was truly deafening At 1 a.m., we called the front desk for help. We were told no other room was available and that the music would continue until 3 a.m. We booked through Hotwire. When Hotwire contacted the hotel about what happened, the hotel management refused a refund and cited the booking's no-refund policy. We were not trying to cancel a stay or change our plans; we were put in a room were sleeping was not possible until 3am that night. At checkout, we called the situation "thievery," and the person behind the counter agreed. He apologized and acknowledged that selling rooms affected by the nightclub during its operating hours was wrong. We appreciated his honesty, but it made the hotel's management refusal to provide the refund approval even harder to understand. We later found other guest reviews describing the same pounding bass, vibrating rooms, and music continuing until 3 a.m. This appears to be a recurring issue. We cannot know how the hotel assigns third-party bookings, but being given this room and then having the 3rd party cancellation/refund policy cited in response to our complaint left us feeling trapped by the booking. Guests deserve a clear warning about the nightclub before booking, and the hotel should take responsibility when the noise makes a room unsuitable for sleeping. We did not agree to pay for a hotel room to be forced to stay awake until 3 a.m. by pounding bass from the hotel's own nightclub, the walls and bed were actually shaking. They offered bonus points for their membership as compensation; they know what they are doing. read more

Picked this as our young adults kids were going to a concert at Rogers so we wanted an easy walking stay. I'm mixed on if this was the right place for us . Pros: -the door greeters and concierge was friendly and helpful . It's kinda confusing when you first pull up on where to go (6th floor) and there's no formal unloading zone. But we were taken care of and helped to our room. -good location, centrally located, we walked all over - concierge is shared with the next door JW Marriott- very helpful and friendly. - was able to conveniently text the front desk for help finding the closest convenient store and when needed more towels. Cons - the check in desk staff always seemed like they had better things to do than help a person waiting in line. Felt like I was inconveniencing them at check in and when I had questions. - had to use their business center computer, located next to the front desk and night club. I left with a headache from the club and the keyboard and mouse was sticky and gross. I expected more from a $600+ night hotel. - I didn't realize this is a popular night club. The first night, it was booked for a private event. The rest of the weekend it was clearly a popular space for a night out . The line to get in impacts the lobby check in desk and surrounding public space. The crowd and atmosphere is not pleasant for families. Now I know but I'm sure there won't be next time. - the restaurants in the hotel were ok... we tried both and I wrote separate reviews . - this hotel is a shared space with the casino and the JW Marriott. You have access to both and of course the crowds. - being in the heart of downtown, the room was tight for a family of 4. The view was looking across into neighboring high rise condos . - I was initially impressed when concierge reached out prior to our arrival and asked if we'd like our cooler filled with ice upon arrival. Yes we did! Sadly, that didn't happen, we did it ourselves. The Yeti cooler in each room is a good idea and stayed colder than the typical in-room fridges, but the lack of follow through was disappointing. I'm an Autograph collection fan which was why I was quick to trust this place upon booking. But I should have researched this place more. I expected less disappointing moments for the price per night we paid. Bummer. read more

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My husband and I recently stayed here as apart of a road trip for out 20th anniversary. As a Titanium Elite member, my husband was able to use some points (and we payed for guaranteed upgrade). We chose a corner suite and was hoping to get a great view and high floor. Unfortunately, nothing was mentioned for our anniversary and the room was just okay. We looked directly onto the stadium and it was very loud one of the nights we were there (I had asked for a quite room). The reason for my 1 star? We self-parked and when we checked out, the bellman was loading the suitcases into our car and deeply scratched our trunk. We really didn't want to get him in trouble, but this is a 2023 black car (Porshe) and is very noticeable. My husband went back in and requested a manager. He came out and apologized and stated they would make it right. He took pictures and we were ensured that someone would take care of it. NOPE! Husband just spoke with CASSIE DOYLE and she stated that we could not prove that the damage was done by the bellman. WOW. That is how you treat your Titanium Elite members? We most certainly would never create a story for a scratch on our car. Accidents happen. However, the hotel should have covered the damage. What a great anniversary present! read more

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I was here for a weekend and had a very pleasant stay. Though I am not sure how the Marriott Autograph Collection rates in the Marriott universe, this hotel is definitely upscale, expensive, and in this case connected to the JW Marriott and Casino in Yaletown Vancouver. It's very well located in a young upscale neighborhood surrounded by high end condominiums and right near the water.The rooms are very comfortable and quiet, and the service is excellent. Highly recommended read more

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We stayed here only for the night before driving home from a week stay in banff. It is a very luxurious hotel the architecture and design is very modern. We may want to stay here next time for longer to comment on their amenities and service. We didn't even eat on property so no comment on the on site restaurants. Pros: There is a casino downstairs where you can play slots and table games, minimum bet is 10$ Canadian for craps and 5$ for craps table The bed and sheets were really soft And comfy. The hotel toiletries are Aesop. Which is really nice and luxury. There is a nespresso machine and safe and robe and slippers. Very strict they have a person checking if people coming up the elevators making sure they really stay there. Cons: Parking is expensive and not included in the hotel stay. We payed additional 50$ for 24 hrs. And we also got a parking violation ticket the next day upon checkout despite providing our plate number to the front desk upon check in so I'm not sure why we probably forgot to do something and we're never instructed on how their parking code. The room was loud. We stayed at room 971 where in we can hear loud music from the rooftop bar so we weren't able to take a nap after driving for 9 hrs. It was loud at 4pm maybe their walls our too thin. No ref only a cooler where you need to put ice in it. To store your drinks and food read more

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Fantastic property connected to the Parq casino complex. Well designed with luxurious features and amenities, the property is industrial but gives off a lot of warmth. Elite members also get to have breakfast delivered in room - which is a unique aspect not often seen at other properties. The hotel is very responsive over chat. read more

I could write a poem to this hotel about how and why I love it. Where do I start? We arrived to a helpful doorman who helped us go to the 6th floor lobby. A lovely gentleman named Eis checked us in. He recognized it was my husband's birthday this month with a little box of chocolates. So thoughtful. We enjoyed a huge room on the 7th floor looking out toward the waterfront. The bed was so comfortable! We never wanted to leave. The decor is based around its name - the Douglas fir. The door is a big gorgeous wood door. Which leads to the big wood headboard. The industrial look of the concrete ceilings is complimented by industrial style lamps, fixtures, and furniture. There is no fridge, a Yeti cooler with ice does the trick. The bathroom is vast. The shower is large. Shampoo, conditioner, and body wash by Aesop are available. No bar soap is available. The towels are big and fluffy. A robe is available too. There are several bars and restaurants inside the hotel or you can go to the casino which can be entered via the hotel. Two have a happy hour that we loved. I can't recommend the sushi enough at the Victor. The hotel is at the Parc Casino. It's easy to get to via boat, train, and plane. We loved the location, did a lot of walking to all the downtown hot spots but the hotel is still in the heart of downtown. It's right next to the Canucks stadium, if you are interested in a hockey match. One stay and you'll be back ten more times! read more

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My best friend's husband booked us a girls' trip to this hotel with his travel points, and we really lucked out. This is an incredibly clean hotel in a safe area of Vancouver. Conventionally located to most major tourist attractions, it made navigating the city less stressful. We had a room with two queen beds and a nice partial view of the hockey stadium and apartments. I absolutely appreciated how quiet, clean, and spacious our room was. There was a nice Yeti cooler that we could take out and borrow from the hotel for outings, and the hotel also provided us with nice bath slippers and robes. The bathroom was very spacious, and the hotel provides Aesop's shampoo, conditioner, body wash, handwashing soap, and lotion. It was a really nice addition to our stay, but to be honest, the first time I had heard of the brand. 3/5 for service for the front staff of the hotel, which left a lot to be desired though for something that I felt was quite a simple request. My friend had called the hotel to ask if we could have a late check out. The staff member told us to call the morning of check out to check with them if they could allow a late check out. The next morning when my friend did call, a staff member told her that she could not utilize late check-out because she was not an elite member, and her husband needed to be present for them to even consider this. I thought this was unprofessional, since my friend's husband was the one who had booked this for his wife and friends, and we would have understood if the room was already booked for new guests. But here we are. Parking on site is $50CAD a day, or $55CAD a day for valet. It just made sense for us to use valet in this case. Which brings me to my review on the valet team at this hotel. (The hotels are all connected though. There's Douglas, Parq, and JW Marriot) 10/10 for the valet team though! I would like to reserve the highest compliments for the valet parking team we worked with when we were here for our stay. The first night we arrived at the hotel from our flight, it was quite late, or early at almost 1:30am, Fabrice was super helpful and friendly making sure we were squared away and taken care of. Then during our ins and outs, Shahab really demonstrated top-tier customer service, from helping us with our luggage, to ensuring our car was ready to go in such an efficient manner. He was incredibly kind and welcoming, and I hope the hotel recognizes stellar employees. The valet team, at least the individuals we encountered, really deserve all the recognition and a raise for their work ethics, patience, and warm hospitality. read more

Excellent service all around! The staff throughout are on point. Room service food is by far the best in room service on all the hotels in have ever been to. Thank you to the staff for all you do here! read more

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Flew into Vancouver for a concert and spent 1 night at The Douglas. Great service at check in with a welcome beer and Kombucha. Great staff with a great hipster vibe to the hotel. The room was lovely with a great view of the Cambie Street bridge. Coffee, robe and slippers all available in the room as well as the use of a yeti cooler for a day out. The hotel backs onto BC Place and Roger's Arena so it's a great location for any games, concerts and major events in the city. Yaletown is right outside the door and it's a great community to grab a coffee and stroll through. Close to the waterfront and all the wonderful things the city of Vancouver is known for. The hotel was so quiet so we were able to enjoy a late start in the morning after a late night out. Would highly recommend and hope to be back again soon. read more

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Loved our stay at the Douglas! It's connected to JW Marriott so you can use the JW Marriott gym during the stay. The room was nice and the hotel staff were all so helpful and friendly! We loved that this hotel is pet friendly so we took our dog and they had a bed and treats for him in the room! There is a restaurant in the main floor which turns into a bar/lounge at night with a DJ and music so you can grab drinks and hang out with friends! When we visit Vancouver, we definitely want to stay here again! read more

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We had an unreal time staying here at the Douglas. We had an absolutely amazing stay. The service was super nice and the rooms were incredibly comfortable. The location is great, and there are tons of great restaurants on the property. We definitely would return again. read more

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Pros: nice ambiance, eclectic classy music, good wine, good cheese on charcuterie plate Cons: slow service, mediocre meat on charcuterie plate, not enough crackers on charcuterie plate read more

the DOUGLAS, Autograph Collection - The patio - Hotels Near Me - Vancouver, British Columbia

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This is a review based on a 6 night stay from June 23 to July 5, 2022. Pros: -Walking distance close to Creekside Park, the location of the Concord Pacific Dragon Boat festival, which was the main reason for selecting this hotel, which is part of Mariott Bonvoy, allowing me to earn points/free nights. -Walking distance to Costco and lots of restaurants, shops, etc. Very tasty and popular gelato place is next door, bakeries closeby, and convenience store across the street. -Free Kombucha with different flavors, every day upon request. -Nice and professional check in staff at counter, anyone you meet in the lobby or elevator, etc. -Bathroom is beautiful and large. -High quality expensive shampoo, lotions, etc. in bathroom. -Nice bathrobes and 2 of them (one in bathroom, one in closet). -Beautiful, gorgeous, high quality gym with lots of equipment, space, and views, albeit located at adjacent JW Mariott (go to "lobby" on 6th floor, walk across patio area, take elevator up to fitness gym/spa) -Casino is located b/w Douglas and JW Mariott in the same building, as another form of entertainment. -Easy to spot this hotel (bronze shiny)! Cons: -Dark throughout hotel. Little lighting. Dark decor in public bathroom, hallways, etc. -Room is on small side. -My observation: room with two queen beds seemed larger than room with king bed. (I stayed in room with king bed for 4 nights and room with two queen bed for 2 nights.) -No refrigerator in room. -No microwave in room (this would be nice, but not required; many nice hotels do not have microwave). -Little counterspace in bathroom. -No pool, not even a pool at JW Mariott, which shares space. -You get charged for a third adult person (according to making reservations on website). read more

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Modern, clean, comfortable hotel with several restaurants and bars. Our room was spacious, well maintained with a coffee maker, tv and Igloo cooler. Lots of power plugs and good wifi. Bathroom has Aesop toiletries. The only issue with the room Is it has an annoying window between the bedroom and the bathroom which I really hate (do people really like that?). Our room was on the side overlooking the outdoor bar so it was a bit noisy. If you want quiet at night maybe ask for a room overlooking the street. Good location for Yaletown restaurants and an easy walk to Robson street area. read more

I love this hotel ! Located at the Parq casino, it's one of 2 hotels on premises. The theme of the hotel is the Douglas Fir, and you can see this throughout, from the front desk, to the unfinished roofing. There is even a "suggested exercise" you can do in your room- standing up on a chair, reaching high like a Douglas fir ( something along those lines ) The visuals it brought to mind ! The front desk staff is excellence! They are polite and helpful, as expected. I loved the bathrooms! The big all glass stand alone shower was awesome. While staying here, you can chose from many places to eat. They also have D6 lounge right by the front lobby, which has excellent boozy pop cycles! Overall it's a great 4 star hotel. Highly recommend it. read more

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If you have a stadium view.. be prepared to have noise blasted into your room from the stadium. It was extremely loud. However, rooms were great, customer service was great, great location. Clean. But the noise is crazy ! read more

This is a great hotel that provides incredible service! I would highly encourage anyone visiting Vancouver to stay here. The service is by far some of the best service I have ever received at a hotel, the amenities included were extensive, and the rooms were suitable for two guests. I will say, check-in being in the sixth floor was a confusing and not communicated well to guests prior to check-in. Otherwise I enjoyed my stay and would encourage other folks visiting Vancouver to stay at this location. It is very walkable to nearby restaurants and also offers some onsite. read more

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I stayed here on a Sunday night with my husband and overall we had an amazing experience! Highlights: I loved the beautiful and trendy decor/interiors, fantastic front desk customer service, Aesop products in every room (it was heavenly), and espresso machine in each room! The bed was sooo comfortable, the shower/bathroom felt like a mini spa, and i really liked the hotel fitness center! I loved that the location was walkable to many restaurants, shops, and across the street from a bike rental shop. The hotel staff was amazing... 5 stars. I appreciated that they gave us great tips on what to see and do in the area and their kindness felt genuine. Cons: Our room was a few stories above the courtyard/outdoor lounge and both the music and people drinking below got pretty loud at night. Not the worst thing, but something to keep in mind. read more

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Since SPG was acquired by Marriott, it's been an abysmal experience for us as former SPG loyalty members. We have not had a great experience with Marriott...until yesterday. It's not always the physical accommodation that makes a hotel rating five stars. Sometimes it's actually the people working at the hotel. This was the case on our most recent stay here at The Douglas in Vancouver BC. Had an issue with our room and Rohit Rana stepped up and made it right in perhaps the most professional and human-like way a person could. Rohit made everything right and we now have a friend in him. He's a relationship-based leader and that's what makes the difference in business. If I was in the hospitality industry I would immediately steal him away from Marriott...he's that good. Marriott is lucky to have you, my friend. We will surely be back to see you. read more

We thoroughly enjoyed our stay at the Douglas autograph collection. It's a very unique experience! Parking, there are a couple cheap parking option close to hotel which requires reservation. Hotel's parking costs $40 CAD that we didn't use (by accident). We ended up in garage right across from hotel which is $27 CAD but only till 9am. The Douglas is connected to Marriott with a casino in between. You can enter through any entrance. If you sign up for membership you can get a small amount of free play at the casino. It's a very clean and possibly smoke free casino. I typically do not like Vegas casino. But I like this one. The hotel is very conveniently located, and also surrounded by nice chocolatier, croissant shop, and gelato shop. The hotel is beautifully and classically designed. The elevator is very unique and I will not spoil. The shower can playfully be see through from the room. But also with blinds to cover if you want privacy. All toiletries are my favorite Australian brand Aesop. This is definitely one of my favorite hotel stay experience! read more

the DOUGLAS, Autograph Collection - We checked in for valentines and received this in our hotel room with a handwritten welcome message - Hotels Near Me - Vancouver, British Columbia

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So much is bad. I'm picking one of the bad experiences, please DM for others. Every night they rented out the multiple restaurants and bars. Hotel staff recommendations "go elsewhere". I suggest that for their lodging as well. read more

Exceptional customer service from the moment you walk in the doors, to checking in where we received a beverage taster while checking in even, to the front desk agents. We were greeted kindly and genuinely and given recommendations for the area, which made us feel like we belonged and were appreciated. The hotel is gorgeous, unique and modern. Our room was on the top floor and was quiet, clean, and beautifully sleek! There's a great ambiance to the whole place and we really enjoyed our time there. Can't wait to return! read more

This hotel is a disaster. My wife and I are literally staying here right now and while the property itself is nice the experience has been abysmal. The reservation was under my wife's name and yet the first person checking us in would only look at me while talking to us despite us remarking several times that the reservation was not under my name. We showed up at 4pm exactly at check in time and the room was not ready. We got our keys around 440pm for another room just so we could put our luggage down and be done. When I went to put things in the safe I found out the keypad was dead. All in all, avoid and find somewhere else to stay read more

Absolutely amazing experience during my stay here. Staff and service was amazing. The room was well provided with everything required and clean. Def will be booking here in the near future. Amazing view from our room read more

Vancouver's very best. On site casino. Middle of yaletown. Close to all restaurants and activities. Frequent visitor to the Jw and the Douglas !! read more

I recently stayed at this property for a business-related event and was quite disappointed in the tone and tenor of the actions of the front office over an issue they failed to address in a professional manner and because of that issue it prompts me to author this review. The actions of the front office staff was outrageous, rude and just plain condescending and arrogant with the exception of one employee who did assist me after several phone calls after my stay had expired. One particular employee was so rude and obnoxious while another employee stood by and did nothing to assist me in what was an obvious error in judgement by the staff in handling my issue. Most importantly I never received an apology and that is at the heart of this post. As far as location, it is really in the middle of nowhere since there is no Uber access and restaurants and other points of interest are remote and not in walking distance. The room lacked a real closet and my toilet needed to be repaired during my stay. There is no ice machine on the floor and there are little in choices in terms of snacks or places to dine within the property. The casino was truly underwhelming with many transients slinging on the penny slots. The choices of food was terrible (Casino venues) to say the least and I found the property overall extremely disappointing. The cost nowhere even came close to any value real or perceived. I'm happy to disclose my other concerns if you contact me and will be happy to offer additional information. Vancouver is an expensive locale and there are many other better choices in prime locations to get a better flair for this unique community. The room's ceiling was never painted or completed and I don't know if that is the feel they are looking for or just a construction oversight. One good amenity is the quality of television in Canada and the complimentary publications offered in the room. I do not recommend and would not return. read more

We had a very disappointing experience here. Yes, the hotel is trendy and beautifully designed, but the rooms are loud and there was a constant creaking and clanging from the elevator that made noise all day and night. Their manager handled it unfairly and didn't honor a promise to cover our breakfasts and incidentals. When it comes to spending top dollar, customer service should be top notch. This hotel is run by unfriendly corporate pawns who don't honor their promises or care about the people staying with them. Our room had a loud creaking noise that was clearly coming from the elevators. When we called to ask about it, they couldn't offer us a rate discount because the room had been paid for by a 3rd party site, so they offered to move us to another room that was several floors down. It was so late by the time we'd realized the sound would affect our stay we decided rather than spend the time to pack up and move rooms they offered to cover our breakfasts and incidentals for our 2 night stay. They never checked back in with us and upon checking out we find out they only meant to comp one breakfast for us. Because the manager was different from the night this was arranged they simply said there was "nothing they could do". They had a lot of options. They could have upgraded us to a room that didn't make constant creaking and clanging noises all night and they could have checked in after our first night to see if we were content remaining in our room. We never heard anything until we find out they didn't cover our second day's breakfast, which we wouldn't have ordered had we known it wasn't being covered. Bottom line, it's a corporate chain that doesn't care about the people who stay with them. They won't honor the good will one employee promised when another employee takes over. We work in Vancouver often and definitely won't stay, or bring our crews, here again. Wifi isn't free unless you sign up for the rewards program. Eye roll. read more

Really happy with my stay here. The room was very clean and had a nice, modern look to it. The hospitality was top tier. Everyone was super friendly and helpful. read more

I love this hotel and Mr. Fahim at the front desk is absolutely amazing! He made our stay so special. Hotel is beautiful and close to everything. Highly recommend. read more

This is a fantastic hotel. The decor is lovely and its one of the few hotels I've stayed at that actually felt clean. Bed was comfy, shower is spacious and modern, and they have Aesop bath products. Everyone that worked there was pleasant, professional, and very helpful. We would absolutely stay here again. read more

Beautiful near BC place and many restaurants and shops. The property is designed in a way to make its guests feel like they are in touch with nature by being surrounded with all the Douglas wood accents found in every corner of the hotel and rooms. The staff who work onsite are very professional about addressing guest issues. Our room was a corner suite with a wrap around view (1150) . The bathroom was my favorite part because it faced east and had floor to ceiling windows and the sun would drench the bathroom with natural light in the mornings. I would definitely recommend this hotel to any future guests. read more

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This hotel was amazing! The design of the hotel is so contemporary / modern, the staff are all really nice and helpful. We really enjoyed our stay here. The executive lounge serves breakfast, lunch, afternoon tea, dinner, desserts and has free refreshments whenever you want it. Our room was kept clean our entire stay because of the great job housecleaning did. They folded our clothes and replaced our shoes neatly even though we had kinda just thrown around everything. The hotel provides dental kits, nail filers, pretty much anything and everything you need. Also gave us complimentary Prosecco and chocolate covered strawberries! Will definitely be staying here again the next time I'm in Vancouver! read more

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Love everything about this hotel. It's located in the heart of VanCity. Our room is right next to BC Place (sports stadium) The hotel itself has a modern take to it. It smells good and it is clean! However, to be listed under 5-Star hotel, I would think there would be an indoor pool or some sort of pool activity. I know there is a fitness room and spa? But was kind of bummed when I didn't see a hotel pool. I was spoiled and ordered breakfast in bed. I ordered two breakfast for myself lol, got the traditional egg Benny and the Chorizo Breakfast Hash. Oh Lordy, the Chorizo Hash stoke the show! It set the bar pretty high, now I don't know if other "Breakfast in Bed" food will be just as good as this?! Hotel staff was very nice and attentive. There is a lounge near the lobby. It is swanky af. We were under dressed when we went there, as in we were wearing sporty casual. Cuz we drove from Seattle so we were just dressing comfortably haha! So we only got one drink from the bar and bounce! Although their Cosmopolitan drink was THE bomb! Best I've had!! Again this hotel set the bar on food and drink pretty high up there. Would come back in a heart beat if given the opportunity. read more

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The DOUGLAS Hotel is located in downtown Vancouver adjacent to the Hockey stadium. The rooms are nicely appointed and all the bathrooms are stocked with Aesop bath products. Note, on the weekend they turn the 6th story hotel bar into a night club that stays open until 3am. Consequently, I recommend requesting a higher room away from the elevator i.e. 10th floor and above. read more

the DOUGLAS, Autograph Collection - Hotels Near Me - Vancouver, British Columbia

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If you'd like the worst customer service you've ever experienced, stay here. Priced and positioned as a 5 star hotel ($450/night) yet can't help with anything you ask, unprepared on a staffing level for a huge event next door at BC Place (yet had signs throughout the hotel about it), closed all restaurants and bars early, etc etc. I could go on for an hour, I'm so shocked by this experience. Room service: an order of fries & a wine = 1-2 hrs. Uber eats = we can't bring up your food because of provincial laws (??). After a long night this is my nightmare. Stay at the Fairmont. read more

Beautiful hotel but NOT the right place to stay with KIDS! Not knowing Vancouver I didn't realize we'd want to be on the other side of town - not a big deal, but annoying. And with kids you can only get into ONE of the restaurants that isn't connected to the casino. And the Douglas rooms are clearly personalized for adult members including with the snacks/mini bar - a "sensual kit" for couples... Book here as adults, couples, for business, etc - but book something else if coming in with a family. read more

Had a chance to stay at the Douglas and couldn't pass it up. Charming decor inside with a cabin like feel. Our room was a tad small albeit fairly inviting. First thing after checking in, I was surprised to see there's no mini fridge. There are a few things on the desk like a bottle of vodka but there's no ice either. On my floor there was an ice room but inside it sat a lonely mini fridge instead of an ice machine. The fridge itself was empty and there was no ice to be found, I'm genuinely curious what the purpose of this is... Some sort of weird communal fridge? I also felt that a hotel charging upwards of $250 a night for a single bed ought to include free wi-fi. If you booked your room as one of their rewards members you get this perk but otherwise too bad. The kicker for me was the soundproofing. And I'm not trying to be funny and complain about my neighbours having loud relations next door. It's the obnoxious D6 lounge that was just two floors below my room, blasting loud music well into the AM. The lounge itself looks very classy and admission is included with your stay, however I would describe the crowd that frequents D6 with another D word. All in all I definitely was not satisfied with my stay at the Douglas. The gym which is on the JW side was very nice but as a whole this experience was unimpressive. If I were an out of town jetlagged visitor and had to deal with the D6 racket I would've certainly asked for a refund. read more

This is a brand new building and everything looks so beautiful. We are probably one of the first 50 people staying here. People are so nice and accommodating. They even take out grocery bags from front door to elevator!! If we have a question, the staffs would run around to chase down the answer. Services are amazing!! I literally cannot say anything more than giving this the best 5-star experience read more

the DOUGLAS, Autograph Collection - Drink at the casino bar - Hotels Near Me - Vancouver, British Columbia