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    EXchange Hotel Vancouver

    4.0 (74 reviews)
    PriceyHotels
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    Wonderful tile work at first floor entry
    Sarah C.

    I recently stayed at EXchange for one night. Price was under $300 per night and the location is good, which were my main criteria. The building is a historic location (the original stock exchange building), which is evident from the floor and ceiling upon walking in to the first floor elevator bay. I wish that they leaned into this for the rest of the decor, as I found the check-in, lounge, hallways, and rooms to be more modern. I'd love to see some more vintage style. Service is top-notch, from the elevator doormen to the check-in staff. They were incredibly polite and professional and helpful. I booked a room with a queen bed, and they said I was being upgraded. It was a slightly larger room with a funny L shape. It was more than enough space and well appointed with a TV, couch, desk, safe, fridge, full length mirror, etc. It was quiet at night. If I were to be nitpicky, I did notice a few spots for improvement: such as where the extendable mirror was hitting the wall, and I didn't love the shower head. I did not use or see any amenities available (gym, pool, etc). Overall, it was a very lovely stay and I would recommend!

    The buttons are on the outside of the elevator
    Belle C.

    Wow, beautiful hotel with excellent location downtown and close to the Canada Place for any cruise goers. Service is immaculate- we were promptly greeted by a friendly staff when we stepped into the hotel and given helpful directions to the lobby. The front desk staff are courteous and so pleasant! They kindly allowed us to check in early without extra fee or hassle. She even gave us an option of corner room with a more narrow layout or a regular room near the elevators. We opted for the corner room and was greeted by an amazing city view on the 7th floor. They also gave us a lovely welcome gift upon hearing that it was our anniversary! Although the room is a bit small and you get a clothes rack rather than a full closet, the room is just beautiful. They provide toiletries from Loccitane and the bathroom is gorgeous! From the sliding door to the marble counter to the rainfall shower head to the heated floor, it was just amazing. The only con is that there was no bathtub and the shower has no door. Their electronic system is one of the best I have ever seen! They have a red light for you to press for "do not disturb" and a green light to press for "room service needed". And the elevator system was mind blowing! I wish all elevators were like theirs: button panel is on the outside and they tell you which elevator to step into that will take you to the desired floor. No more checking to see if the elevator is going up or down and no need to press buttons inside the elevator if your hands are full. Genious! Absolutely great stay and would recommend. In fact, the next time I come back to Vancouver I will absolutely book again.

    Art, mirror, lovely walls, and the best sight after travel- the bed
    Danielle O.

    Inside out: this building is beautiful and historic, I didn't even know it was such a high quality eco-standard hotel but that just made me love it even more. The stonework inside is next level, I will say I did not love the art on the 3rd floor- outside room 302 it was... just not for me. The rooms are so comfortable and I love that they don't have carpet. I did NOT love that I couldn't close the shower in any way or have a curtain of any kind. The elevators are a little strange to have the buttons on the outside, but it was fine. Service: I think this has been one of the friendliest hotels I have ever been at. Extremely helpful staff, everyone was incredibly kind. I don't think I felt more comfortable in a long time, I work in customer service and I know it's annoying to have people bother you sometimes-but I never felt like I was bothering them when I had a question. They supply delicious fresh water by the front desk on the second floor that has fruit in it and it was just fabulous. Overall I loved it so much it's the only hotel I want to stay in when I visit Vancouver, I can't recommend it enough. I do not know anything about the parking because we did not have a car, but I walked so many places from this location. Dinner, views, everything is close. I saw lots of people going to the cruise ships and I would say it would be an easy walk down to the dock, not with a metric ton of luggage but if you just had a roller bag and a backpack you could do it easy.

    Shower - nothing keeps the water from flooding the bathroom
    Sheri H.

    I stayed here for one night in Dec. 2019. It was a gift for my birthday from a friend. Unfortunately, the stay was quite unpleasant, and I spoke with housekeeping, the hotel manager, and the front desk while I was there. The hotel manager notified the front office manager who spoke with me while I was waiting for breakfast after I had checked out. The hotel manager comped my parking due to what happened. The front office manager said if I came back another time, he would give me a discount on a suite. He said he would email me his contact info. He texted me for my email, and I replied. I've not heard from him. I won't be staying here again. Here are the reasons why I would not recommend staying here. The EXchange advertises itself as a 4 star hotel, including heated bathroom floors, marble walk-in showers, a bathrobe, and a safe. My room lacked a bathrobe and a safe. The shower was an engineering mess: the drain on the far side of the floor, with nothing dividing the shower from the rest of the bathroom so all of the water just filled up the bathroom, flooding it. I had to use all of the linens to not drag water into the hotel room and have dry feet. There were metal spikes sticking out of the electrical socket in the bathroom. Due to not having a proper electrical socket in the hotel room, I left for the day with wet hair. The mattress lacked a fitted sheet and just had a mattress pad on it, with a sheet and bedspread. The door lacked a proper fitting/sealing; I could hear people coming and going in the hallway throughout the evening. Same for the windows for hearing people outside, even though I was several floors up. Thus, I didn't sleep well. Aesthetics wise, the bed frame is too big for the bed by several inches; the odd, open poles in the rooms with hangers hanging off of it with drawers to substitute for a closet and dresser are ugly, and the lamps in the room by the TV and on the desk don't give off much light. Another engineering issue is that none of the light switches would turn off the lamps, and the floor lamp didn't have a power switch I could find, so I had to unplug them both to sleep. Upon checking in, I had to ask when checkout time was and other basic information that should have been offered. The clerk then said that the fitness center would be closing soon. I had to ask her what the hours were for the next day. When I brought the issues to the attention of housekeeping in the morning, they told me that they were long-known issues. The hotel manager checked me out. After letting him know about the bathroom and linen issues and showing him photos per his request, he apologized, comped the parking fee and was going to comp breakfast too but then saw it was part of the price of the room, so he didn't. I imagine it wasn't something he could do since the room was booked through Expedia. He did offer to inform Patrick Au, the front office manager, who found me shortly thereafter in Hydra to speak with me about my stay. Valet was great. They were sincere and helpful. They use L'Occitane bath products, which is fabulous. The other part of why I wouldn't stay here again is the experience I had with Hydra. Review with them is there separately.

    King-sized bedroom
    Sarah A.

    The EXchange Hotel Vancouver is in a wonderfully central location--walkable to restaurants, the waterfront, bus, rail, and ferry stations, etc.; however, perhaps due to its efforts to seem exclusive, there were a number of reasons it was a difficult spot (for an American?) to stay. While the room seemed to be well appointed and the bathroom quite pretty, we found that all was not as it initially appeared. Some of our most notable issues: - We were unable to adjust the temperature of the room ourselves (instead we had to call down to reception for them to adjust the temperature remotely) and therefore there was no "fan" setting to use as white noise (the hotel is in the city center)--we were able to request a tower fan to be brought to our room--additionally the vents seemed to dispense white lint; - There was no water bottle filler available--on our second day we asked at reception and the staff took our reusable water bottles to a private room to fill for us--and when we asked about water, we were provided additional complimentary water; however, said water was a +8 pH and did not taste/feel right; - The fitness center was in the basement, which you could only get to by taking a winding set of stone stairs, and you had to first stop at reception to exchange your room key for a gym key and then stop back again after your workout to get your room key back again; - A hand towel rack suddenly fell off its wall on our second day; and - The hair dryer provided had a cord that was too short, making it impossible to actually use it to dry your hair. Some of the most notable pros: - Lighting in the room was plentiful, including reading lamps on either side of the king-sized bed and a backlit mirror in the bathroom; - Desk included an outlet station with a strip of standard outlets and USB ports; - Lobby is connected to a Lindt chocolate shop, which, in addition to chocolates, also had hot chocolate fountains; - Branded umbrellas were available for loan, which was terrific as we hit Vancouver on a rainy streak; - Staff was generally friendly.

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    1 year ago

    Absolutely 10/10 experience! The staff were AMAZING. I cannot say enough nice things. I would stay here again in a heartbeat.

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    2 years ago

    Very good hotel all around. Good location and helpful staff. The elevators are a bit strange.

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    Page 1 of 2

    Review Highlights - EXchange Hotel Vancouver

    Wow, beautiful hotel with excellent location downtown and close to the Canada Place for any cruise goers.

    Mentioned in 4 reviews

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    Fairmont Pacific Rim - Living space

    Fairmont Pacific Rim

    (286 reviews)

    $$$$

    Downtown, Coal Harbour

    The Fairmont Pacific Rim delivered the kind of stay that makes you reconsider what "world class"…read moreactually means. From the moment we pulled up to the valet through every interaction with room service and housekeeping, the team made us feel like royalty -- attentive without ever being intrusive, polished without feeling rehearsed. The room itself was a highlight. Soaking in the tub with the ocean and the North Shore mountains framed in front of us is an image I'll be holding onto for a long time. It's the kind of view the city is famous for, delivered from the comfort of your own suite.

    Had an absolutely memorable stay at the Fairmont Pacific Rim during our vacation in Vancouver. The…read morelobby and lobby lounge/bar area is stunning. Everything here feels modern, clean, and luxurious. Our room was beautiful, especially the bathroom with its dual sinks, separate bathtub and rain shower, and separate area for toilet. The Le Labo products were a nice touch, and everything from the towels, robes, slippers, and bedding felt luxe and high end. These beds and pillows were some of the best hotel beds/pillows I've ever slept on. We all slept so well! We also ordered room service for breakfast and everything was so good, with reasonable room service prices for the amount you get. Didn't use the gym, but it's recently renovated and beautiful. They provide iced water infused with electrolytes and there are even Pilates machines! There's also a heated rooftop outdoor pool that we didn't have time to take advantage of too. Not only is this hotel amazing, but it's in a prime location to everything - especially if you're a first time visitor to Vancouver. It's super easy to hop on the shuttle to the suspension bridge, or take a sea boat or hop on the subway to/from the airport. It's also walking distance to Gastown, Robson Street, Stanley Park and the Seawall. Highly recommend this hotel if you're in the city!

    L'Hermitage Hotel - Bathroom interior

    L'Hermitage Hotel

    (164 reviews)

    $$$

    Downtown

    I've stayed at the Pan Pacific Hotel in Canada Place on prior trips to Vancouver. I've always…read morewanted to stay at the Rosewood Hotel Georgia (on W Georgia St) or the L'Hermitage Hotel (on Richards St) as they're located closer to the places I frequented when in town so this time, I checked on availability and pricing. A one-bedroom signature suite at L'Hermitage was significantly less than a regular room at the Pan Pacific and the Rosewood so I booked 3 nights ($625CAD/night). I got off the Silver Moon at 9:45am, handed my luggage off to a representative from Luggage Forward, and walked from the cruise terminal up to the hotel. My room wasn't ready, so I dropped off my carry-on and backpack and went shopping and to have lunch. I was still on my way to CF Pacific Centre when the front desk called, informing me my room was ready. I told them I'd return after lunch. Wow, I loved my room (707)! As you entered through a short hallway, you found yourself looking at a full kitchen to your right, bathroom to your left and then the bedroom, past a closet housing a stack washer/dryer. The living room was bright and airy because there were walls of glass. Past the kitchen was a den with a desk and sofa. Off the living room was a small lanai overlooking the pool. The kitchen featured a gas range, full-sized refrigerator, dishwasher and microwave. It was like a timeshare unit, not a hotel room, as there was tableware, glassware, etc. The only nitpick was the bathroom; it didn't quite measure up to the rest of the unit. It was small, with a full-sized glass-enclosed tub, a Toto (but without the washlet) toilet, and a small vanity and shelf unit opposite the vanity. It was totally functional, but I wished the tub had a shower wand, not just the rain head. If I could, I'd want this room moved to Hawaii to become my residence. The front desk staff were personable and friendly. The exercise facilities were fine. The L'Orangerie restaurant is located on the 5th floor ... more on that in a separate review. All told, I found the L'Hermitage to be perfect for me and will now be my hotel of choice when in Vancouver.

    L'Hermitage was wonderful; this hotel's old school charm won me over immediately and kept on…read moredelivering throughout my stay. My favorite amenities--clothing steamer and hot water kettle--were promptly delivered. What's better than tea and wrinkle-free clothes? The room was quiet and afforded me uninterrupted sleep. The lighting at the desk caused my colleagues to compliment my visage on video conference calls. The location was an easy walk to everywhere I needed to go in Vancouver. L'Orangerie, the dining room and lounge on the fifth floor, was a lovely place to take tea and lunch. My dining companion and I had the place nearly to ourselves. On my next visit to Vancouver, I hope I'll be lucky enough to stay at L'Hermitage again.

    EXchange Hotel Vancouver - hotels - Updated May 2026

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