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Beautiful property with a great location in downtown Vancouver. Check in was smooth and quick We got a beautiful king sized bed room on the 21st floor with gorgeous views. Bed is comfortable, room was clean. Temperature is cool and easily controlled. Lobby is spacious and well lit. There's a couple of restaurants inside the hotel, although we didn't try any. There's a lot of parking underground.
We stayed here while we visited Vancouver, British Columbia. Expensive hotel but so worth it! The doorman at the entrance were so sweet giving us such good treatment opening our uber doors when we enter or leave the hotel. Fast efficient room service when we ordered food, and room service was amazing always kept our room in tiptop condition during our stay. Beautiful room, had a coffee maker, small fridge, lots of storage space, big comfortable bed, desk, 2 tvs, couch, beautiful washroom with all necessities, handwash, body lotion, toiletries, hairdryer, clean towels. The hotel had a lot of food options around & within including cafe one and Starbucks. We didnt visit the gym or pool but we knew they had these services too. My mom loved using the shower here very soothing, relaxing and clean. On top of that we were accomodatwd as requested we got a lower floor and a room close to the elevator. Lots of mirrors.
The rooms aren't as modern as we'd prefer, and the lounge food is pretty underwhelming--but honestly, who cares? This hotel is pet-friendly and conveniently located near Robson and Alberni Streets, making shopping and dining easily accessible, all at a reasonable price. You wouldn't want to waste your stomach space on the free lounge food anyway, so overall, I'd still recommend this hotel.
This was a fairly good and comfortable hotel in the heart of Vancouver. It's clean and well kept, and the king one bedroom suite was comfortable. The bathroom was a bit primitive, and it was very hard to control the temperature of the water in the shower. The bathroom was also quite small. The towels were extremely thin and flimsy. The small living room had a couch, but the television did not seem to have any steaming connectivity options such as Netflix. Complimentary bottled water is provided daily, and housekeeping was very efficient. Overall the staff were friendly and helpful. The club lounge was open daily and offered a decent breakfast daily with hot options that rotated daily. Soft drinks and snacks are available throughout the day, and appetizers are available in the evening with both hot and cold choices. There is no complimentary happy hour nor complimentary alcohol of any sort as one finds in other international club lounges. The hotel is well located with easy walks to a variety of dining and shopping choices. Overall an adequate hotel with nothing terribly good or bad about it.
One of my favorite hotels when we're visiting Vancouver BC. Great location. Friendly staff. Clean well maintained rooms. What's not to like? Service is always fast, friendly and efficient!
We chose this property because it's close to basically everything. Robson District, Granville District, and Rogers Arena. It's a large property with two towers. There's a ton of convention space in the north tower which is where we are. We were installed on the 19th floor in a corner king suite. It's two walls of glass over looking the city. It's actually pretty cool. The service here is what you would expect. We chose valet parking to save the hassle of finding a place to park. Tonight we go see the Canucks!
A few friends came here for work and invited me to come stay with them. Because I was late add, my name wasn't on the reservation as someone else in the group cancelled. We had inquired about late check out, noon, but was not told the keycard would reset at 11:15am, at which time you need to get a "new" keycard to enter. This means even if I had gone downstairs to grab something or put something in the car, I would still need a new keycard. I tried to get into the room after 11:15am and was not able to. I then let the front desk know about the non-working keycard, and one of the staff insisted my keycard would work and I should try again. I tried the keycard again, of course it did not work and recorded a video to show front desk. The same front desk staff insisted I must not know how to use a keycard since his computer shows it works. At that point I didn't want argue anymore, so I asked the front desk staff, who claimed to be a manager manager, to send someone upstairs with me to just prove the key did not work - he refused and insinuating I had lied to him. I asked is it possible for someone to take my luggage out that was sitting by the door - which was a no. The only option was for my name to be added to the reservation. I asked for a phone number to call, the front desk manager then berated me that all I have to do is add my name to the reservation. I said, I know, this is why I am asking for a phone number. He then went on and on how he cannot open the door for me. By then, I had asked for the phone number three times, the manager claimed the customer "should have the phone number ready to call." I finally said, did I just agree with you and this is why I have asked the phone number three times? He then said I was rude, I said no, I have asked three times and how many times would I need to ask? It was very obvious the front desk manager did not hear anything I have said to him, which was agreeing with him and asking for a phone number to call, he just wanted to belittle someone. I finally got a phone number, which turned out to be wrong, and was texting to my friend to add my name when he asked me to "move aside so I can help another customer." I said I only need 30 seconds to text can you hold on? During this whole time another person behind me had heard the whole conversation. When the front desk manager asked me to move again, I asked the person behind me if she minded I take 30 seconds to send a text - she did not mind as long as she is being serviced. The manager then glared at me and move to one of the other THREE empty computers next to him. I was on a work call when the manager came over twice to flag me down even though I had told him I would not be available for the next hour until my friend adds me to the reservation. He then came over after my call and says, he didn't understand why I was so rude. Again, he heard nothing I had told him which was I had agreed with him and asked for a phone number, which he apparently couldn't produce. By then I just had it since I had spent 15 minutes listen to him berate me, so I said, "didn't I agree with you that is why I asked for a phone number? Why do you keep explain and argue with me?" The front desk manager said it is a misunderstanding, he did not realized I had asked for phone number to call. Excuse me, I asked about 5 times because he provided a wrong one! I spoke to another staff later and found out the keycard would reset at 11:15am, which the front desk manager did not know either. I am surprised with the treatment from a Marriott hotel but this explains why I prefer a Hilton. I would recommend the manager gets some training on how to respond to situations and details within his own hotels before working with customers again. By the way, we found out the hotel has different rates depending on the time of the day we called. We were ready to take our business elsewhere when the front desk agreed to match a lower room for the same room less than 12 hours later! I am giving it two stars because some of the staff were so nice including the cleaning crew.
What an amazing location just a short 15 min walk from the Yaletown Riundhouse station. With plenty of places to eat, get your daily cup of local coffee, shop and enjoy Yaletown as well as a few stops from the city center and waterfront. If you prefer Starbucks you're in luck it is located in the south towers. With access to a gym and indoor pool/Jacuzzi you really have everything at your finger tips. If walking isn't for you the bike rentals are on the street across the way. Arriving for the final eras tour concert it was awesome they had multiple photo shoot opportunities inside and outside. They were thoughtful in leaving body/face rhinestones for us to wear during the concert. The restaurant was on the expensive side but I loved the themed drinks even had fun mocktails. We had a wonderful time and I look forward to come back and enjoy more of the city soon.
Good location and amenities. Terrible hospitality! Wouldn't give me a late checkout even though I'm Marriott Gold Elite and couldn't give me a direct answer of why. Management is pretty good at putting out fires that their staff made the previous night. It's like this hotel is being run by 18 year olds who lack common sense and any type of confidence to make basic decisions. They seem to book a lot of conferences so they don't really care about that average traveler. Quantity over quality. Will not stay again!
Stayed here for eight nights at the end of October. The location is perfect. Took the SkyTrain from YVR and walked about 4 blocks to the hotel. Room was in the South Tower, which has a Starbucks in the lobby. Perfect way to start the day, though there is a coffee maker in the room if you prefer. There were several conferences on property during my visit, however never had to wait long for an elevator. Room was steps from the elevator, never heard any noise from it. The only recommendation to the hotel is look at increasing water pressure in the shower, it was very weak.
Short, pleasant stay. Was in town and needed a hotel centrally located and chose this Sheraton. Check-in was smooth and clerk was friendly. Our room was in the south tower and a corner room. We had great views of the city. Room even had a balcony (but not recommended for anyone scared of heights). Room was clean and quiet. I appreciated that all the bathroom amenities were refillable dispensers. Bottled water, refrigerator and coffee maker in the room. (There's also a Starbucks in the lobby.) Would stay again.
16 days ago
Stayed here for one night and it was a great hotel! I'll be back in November for a conference and am already looking forward to it. The rooms are a good size and very clean. All the staff I interacted with were very kind and they even had my room ready for me a bit early! read more
The Sheraton Wall Centre was hotel of choice while visiting Vancouver during a recent road trip. We had made reservations months in advance a room with 2 king beds. After 3 days of driving from California, we finally arrived to the north tower and checked in with Nicole. Nicole was great! She was very professional and upgraded us to a one bedroom suite that was also a corner room in the South tower. The room was nice and had plenty of space for the three of us. The bathroom was big. It had soap, shampoo, conditioner and lotion from Gilchrist and Soames. As titanium members, we were given access to the club lounge. The club lounge is located on the 25th floor of the south tower. The lounge was actually a 2 level lounge with a spiral staircase going to the upper lounge floor. They served breakfast and a light hors d'oeuvres in the evening. In addition to food, they also had water, soda and coffee. Desserts were also served. Service in the lounge was very good with Billy and his crew working most of the time I was there. Billy was amazing. He was nice and friendly. He remembered my name almost instantly. He gave me some great restaurant recommendations during my stay. Their gym is located on the ground floor of the north tower. They had plenty of equipment. Most of the equipment was old, but, in good working condition. They had treadmills, rowing machines, weight machines and dumbbells. The pool is located next to the gym and was very busy. The hotel is in a great location. It was walking distance to lots of shops and restaurants. My family had a wonderful stay at this Sheraton. We enjoyed it. We definitely would come back again. read more
Beautiful property with a great location in downtown Vancouver. Check in was smooth and quick We got a beautiful king sized bed room on the 21st floor with gorgeous views. Bed is comfortable, room was clean. Temperature is cool and easily controlled. Lobby is spacious and well lit. There's a couple of restaurants inside the hotel, although we didn't try any. There's a lot of parking underground. read more
4 months ago
We stayed here while we visited Vancouver, British Columbia. Expensive hotel but so worth it! The doorman at the entrance were so sweet giving us such good treatment opening our uber doors when we enter or leave the hotel. Fast efficient room service when we ordered food, and room service was amazing always kept our room in tiptop condition during our stay. Beautiful room, had a coffee maker, small fridge, lots of storage space, big comfortable bed, desk, 2 tvs, couch, beautiful washroom with all necessities, handwash, body lotion, toiletries, hairdryer, clean towels. The hotel had a lot of food options around & within including cafe one and Starbucks. We didnt visit the gym or pool but we knew they had these services too. My mom loved using the shower here very soothing, relaxing and clean. On top of that we were accomodatwd as requested we got a lower floor and a room close to the elevator. Lots of mirrors. read more
18 days ago
The rooms aren't as modern as we'd prefer, and the lounge food is pretty underwhelming--but honestly, who cares? This hotel is pet-friendly and conveniently located near Robson and Alberni Streets, making shopping and dining easily accessible, all at a reasonable price. You wouldn't want to waste your stomach space on the free lounge food anyway, so overall, I'd still recommend this hotel. read more
6 months ago
This was a fairly good and comfortable hotel in the heart of Vancouver. It's clean and well kept, and the king one bedroom suite was comfortable. The bathroom was a bit primitive, and it was very hard to control the temperature of the water in the shower. The bathroom was also quite small. The towels were extremely thin and flimsy. The small living room had a couch, but the television did not seem to have any steaming connectivity options such as Netflix. Complimentary bottled water is provided daily, and housekeeping was very efficient. Overall the staff were friendly and helpful. The club lounge was open daily and offered a decent breakfast daily with hot options that rotated daily. Soft drinks and snacks are available throughout the day, and appetizers are available in the evening with both hot and cold choices. There is no complimentary happy hour nor complimentary alcohol of any sort as one finds in other international club lounges. The hotel is well located with easy walks to a variety of dining and shopping choices. Overall an adequate hotel with nothing terribly good or bad about it. read more
1 year ago
One of my favorite hotels when we're visiting Vancouver BC. Great location. Friendly staff. Clean well maintained rooms. What's not to like? Service is always fast, friendly and efficient! read more
2 months ago
We chose this property because it's close to basically everything. Robson District, Granville District, and Rogers Arena. It's a large property with two towers. There's a ton of convention space in the north tower which is where we are. We were installed on the 19th floor in a corner king suite. It's two walls of glass over looking the city. It's actually pretty cool. The service here is what you would expect. We chose valet parking to save the hassle of finding a place to park. Tonight we go see the Canucks! read more
11 months ago
A few friends came here for work and invited me to come stay with them. Because I was late add, my name wasn't on the reservation as someone else in the group cancelled. We had inquired about late check out, noon, but was not told the keycard would reset at 11:15am, at which time you need to get a "new" keycard to enter. This means even if I had gone downstairs to grab something or put something in the car, I would still need a new keycard. I tried to get into the room after 11:15am and was not able to. I then let the front desk know about the non-working keycard, and one of the staff insisted my keycard would work and I should try again. I tried the keycard again, of course it did not work and recorded a video to show front desk. The same front desk staff insisted I must not know how to use a keycard since his computer shows it works. At that point I didn't want argue anymore, so I asked the front desk staff, who claimed to be a manager manager, to send someone upstairs with me to just prove the key did not work - he refused and insinuating I had lied to him. I asked is it possible for someone to take my luggage out that was sitting by the door - which was a no. The only option was for my name to be added to the reservation. I asked for a phone number to call, the front desk manager then berated me that all I have to do is add my name to the reservation. I said, I know, this is why I am asking for a phone number. He then went on and on how he cannot open the door for me. By then, I had asked for the phone number three times, the manager claimed the customer "should have the phone number ready to call." I finally said, did I just agree with you and this is why I have asked the phone number three times? He then said I was rude, I said no, I have asked three times and how many times would I need to ask? It was very obvious the front desk manager did not hear anything I have said to him, which was agreeing with him and asking for a phone number to call, he just wanted to belittle someone. I finally got a phone number, which turned out to be wrong, and was texting to my friend to add my name when he asked me to "move aside so I can help another customer." I said I only need 30 seconds to text can you hold on? During this whole time another person behind me had heard the whole conversation. When the front desk manager asked me to move again, I asked the person behind me if she minded I take 30 seconds to send a text - she did not mind as long as she is being serviced. The manager then glared at me and move to one of the other THREE empty computers next to him. I was on a work call when the manager came over twice to flag me down even though I had told him I would not be available for the next hour until my friend adds me to the reservation. He then came over after my call and says, he didn't understand why I was so rude. Again, he heard nothing I had told him which was I had agreed with him and asked for a phone number, which he apparently couldn't produce. By then I just had it since I had spent 15 minutes listen to him berate me, so I said, "didn't I agree with you that is why I asked for a phone number? Why do you keep explain and argue with me?" The front desk manager said it is a misunderstanding, he did not realized I had asked for phone number to call. Excuse me, I asked about 5 times because he provided a wrong one! I spoke to another staff later and found out the keycard would reset at 11:15am, which the front desk manager did not know either. I am surprised with the treatment from a Marriott hotel but this explains why I prefer a Hilton. I would recommend the manager gets some training on how to respond to situations and details within his own hotels before working with customers again. By the way, we found out the hotel has different rates depending on the time of the day we called. We were ready to take our business elsewhere when the front desk agreed to match a lower room for the same room less than 12 hours later! I am giving it two stars because some of the staff were so nice including the cleaning crew. read more
7 months ago
2 years ago
What an amazing location just a short 15 min walk from the Yaletown Riundhouse station. With plenty of places to eat, get your daily cup of local coffee, shop and enjoy Yaletown as well as a few stops from the city center and waterfront. If you prefer Starbucks you're in luck it is located in the south towers. With access to a gym and indoor pool/Jacuzzi you really have everything at your finger tips. If walking isn't for you the bike rentals are on the street across the way. Arriving for the final eras tour concert it was awesome they had multiple photo shoot opportunities inside and outside. They were thoughtful in leaving body/face rhinestones for us to wear during the concert. The restaurant was on the expensive side but I loved the themed drinks even had fun mocktails. We had a wonderful time and I look forward to come back and enjoy more of the city soon. read more
8 months ago
4 months ago
2 years ago
Good location and amenities. Terrible hospitality! Wouldn't give me a late checkout even though I'm Marriott Gold Elite and couldn't give me a direct answer of why. Management is pretty good at putting out fires that their staff made the previous night. It's like this hotel is being run by 18 year olds who lack common sense and any type of confidence to make basic decisions. They seem to book a lot of conferences so they don't really care about that average traveler. Quantity over quality. Will not stay again! read more
Stayed here for eight nights at the end of October. The location is perfect. Took the SkyTrain from YVR and walked about 4 blocks to the hotel. Room was in the South Tower, which has a Starbucks in the lobby. Perfect way to start the day, though there is a coffee maker in the room if you prefer. There were several conferences on property during my visit, however never had to wait long for an elevator. Room was steps from the elevator, never heard any noise from it. The only recommendation to the hotel is look at increasing water pressure in the shower, it was very weak. read more
4 years ago
Short, pleasant stay. Was in town and needed a hotel centrally located and chose this Sheraton. Check-in was smooth and clerk was friendly. Our room was in the south tower and a corner room. We had great views of the city. Room even had a balcony (but not recommended for anyone scared of heights). Room was clean and quiet. I appreciated that all the bathroom amenities were refillable dispensers. Bottled water, refrigerator and coffee maker in the room. (There's also a Starbucks in the lobby.) Would stay again. read more
4 years ago
I can't decide if I should given Sheraton a 5 stars or not. Here are some pros and cons: First the Pros: - This is hands-down the best gym I have ever been to at a hotel. There were two different rooms just for weight training which was quite insane that they even had weight training material at all. Oh and free bottled water that was very high quality! - Our hotel had one of the best views in Vancouver. Our views were of the sweeping coastlines from the northern mountains all the way to the southern UBC side. It was beautiful especially on a clear day. Cons-ish: - Sheraton is separated into a North and South Tower and if you live in the South Tower (which I did) they don't actually have parking just for you. You park in the North Tower parking area so every time you go back to the hotel you have to walk through the North Tower concourse or outside. It's a bit of a hassle but no too bad at the end of the day. - Sometimes the lounge food is amazing like the fresh-baked cookies and the Asian food like the Thai curry. Other times, fruit is the only edible thing such as when they had South American night where the empanadas were incredibly dry. Honestly I really appreciate they have a lounge and fruits and really good juice, but I think the actual hot foods can definitely improve. All the waiters were incredibly nice and attentive though and immediately cleared out all the plates. If I could give a 4.5 star that's what Sheraton would get. Almost at 5 but not quite. read more
11 months ago
A lovely Sheraton situated in downtown Vancouver close to shopping, dinning and other leisure activities - BUT.... Be prepared for an exterior that is throw back to the 1980's - evoking a feeling of padded shoulders, slicked back hair and cell phones as big as bricks. Seriously though - a property that has been upgraded over the years, but beginning to feel a bit dated. Lobby is split between the two towers, so you can check in on either side. Solid onsite dining, with a good little bar. Layout to get to the gym is funky, as you actually have to walk outside to access the gym. If you are tall - well prepare to duck - low ceilings throughout. Two story members lounge in the West Tower - moderately priced drinks and the happy hour and breakfast offerings are legit - we stayed two nights - only ate out once - basically had dinner at the happy hour - score. Hotel is dog friendly - so bring your four-legged pet. Parking lot is a bit of a tight mess - but hey - it wasn't built for today's crop of huge SUV's. Enjoy. read more
2 years ago
3 years ago
3 years ago
The best thing about the Sheraton Vancouver Wall is the location. For our last trip to Vancouver, we stayed in the South Tower where it was built probably in the early 80's. They squeeze in a Starbucks on the ground floor which buys convenience but cuts out a big part of the reception area. It certainly feels cramped checking in or waiting for the coming elevator. Our room on the 22nd floor is decent and we got a good view of the skyline. The ceiling is low and hallway is narrow. Sheraton should boost up their upkeep to earn another star. Otherwise, this is close to restaurants, grocery stores, shopping, Stanley Park, and the wharf. read more
This is a great place to stay. I had a corner room in the North Tower. It was spacious and appointed very well. All rooms have a mini-fridge. There is no microwave, so plan accordingly. The restaurant food here is good as well as reasonable. The service and hospitality is awesome. This is my favorite hotel for visits to Vancouver. read more
2 years ago
We got BUG BITES in the room. Among all the Sheraton hotels I stayed in all over the world. This is the worst , worst customer service to guest with problem like this. We got a Jr Suite and another corner room when we check in with my family. The front desk Ernie told me he is giving me the best room in the room type, so I was expecting something that will surprise me. When I got in , its nothing like any other Sheraton room I stayed in, its tiny, old, loud heater right next to bed, drain problem and the bed sheet was just hanging to the side. But we are not here for too long anyways, We decided not to change room. It was definitely a bad decision. After stayed the night, I was waken up by the unbearable itchy on my body, when I checked, there are bug bite spots and red rash on my arm, hip, leg and other places. I spoke with front desk about my situation , they doesn't even apologize or trying to find a solution for me. They keep telling me this is not bug bites. Finding excuses and trying to avoid taking responsibilities, only thing they do is to blame it on the chemical the third party cleaning company used for bedsheets. I told them I'm checking out this hotel today with this situation, and they decided that they need to charge me a penalty for checking out early. Really? I'll bring it up to corporate and local health department if they don't do something about it, I'm leaving this place for sure no matter what penalty they charge, I will not risk myself to have more Bug Bites! Front desk never said sorry about my experience, Nor trying to do something about it. The only person who is nice enough to say something is housekeeping , a lady called offer to rewash my sheets in house. At prime location like this in the center of Vancouver, I expected the hotel to have top notch services and clean rooms. My first time visiting Vancouver, you guys did give an unforgettable first impression to tourist like me. I'm booking Paradox for the next day. They look a lot cleaner at similar rates. Avoid staying at this location. read more
I was very pleased with the hotel. All of the staff are friendly, outgoing, and helpful (bellman, valet, front desk, maintenance, and housekeepers). The bellman are personable and provide great recommendations. The hotel is well maintained and centrally located to a number of restaurants, neighborhoods, and attractions. read more
We decided to do a 1 night staycation on a Thursday as being home bound was starting to get me stir crazy . We got a good deal off Travelzoo and chose the 1 night stay with parking and breakfast. We were assigned a room on the 18th floor. It was a decent sized room as I wasn't too fussed as it was clean and big enough for 2 for 1 night. You can see the hotel took precaution with COVID: Lobby cleared with seats separated more then 2 meters apart, plexiglass at check in and staff with masks, and sanitizer everywhere, including in the elevator (first I've seen). The pool was closed but the fitness centre is open but must make reservations. The only thing is I am not used to hearing multiple sirens. I slept ok considering, the bed is comfortable. The breakfast included was to dine at the restaurant in the hotel, Cafe One. It was really good as we were advised $30 each and I like to chose my food, a la carte. Location, central and able to walk to where you need to go. Get your comfy shoes on! All in all, a great hotel. If you are a deep sleeper the sirens won't bother you. read more
3 years ago
3 years ago
We stayed here for vacation. It is close to everything (within a 15 minute drive to Granville Island, the Suspension Bridge, and the Botanical Gardens). The employees are nice, the hotel is clean, and they have a Starbucks located in one of the lobbies. We spoke to a doorman/ bellman while getting coffee who was very friendly and gave us suggestions for restaurants. I would stay here again. read more
3 years ago
Just got back from a 3 night stay at the Sheraton Wall Vancouver. Our room was on the 18th floor in the South Tower. We reserved a family room which was great for our family if 4. The room was oddly shaped with a long hallway but we really liked the two rooms. One of the windows faced the hospital across the street but we heard sirens just a handful of times so it didn't bother us. For those of you who can't find plugs and USB ports, it is built into the nightstand on the side facing the bed. The room had everything we needed. Pool is in the south tower. We took the elevator down and walked outside to the gym door, need a card to get in. Didn't bother the kids at all! Location is nice...walkable to both Gastown area and the ferry to Granville Island. I would go back to this hotel on our trip back to Vancouver! read more
3 years ago
Great location, floor to ceiling whole wall window, pool, hot tub, gym, daily cleaning, great check in front desk. I booked the room with shower/tub combination where most rooms are shower only. The front desk Miss Sude, helped us to find the room with a bath tub. She really saved me from my wife's anger. Thank You, Sude! read more
4 years ago
Did anyone else get motion sickness at this hotel? I have never experienced anything like it. On thé 23rd floor. View was pretty good but made me so sick. Front desk staff was meh and did not honor early check in for gold members and did not upgrade either. Room was small and very dusty. Sprinkler head was drippy and heater made noise like one at grandmas house. No balcony. Guest service staff was mediocre. Slow to respond to request for extra blankets because we couldn't stand heater noise. Not sound proof. We heard doors slamming in our floors. Bell people and parking people were excellent and super friendly. Best part of the stay. Would most likely not return. read more
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