Super cute boutique hotel. Perfect location central to everything. Quiet hotel with friendly staff. Really enjoyed my stay here at this smaller hotel. Didn't grab any photos of the lobby or restaurant, that's what makes it so cute. But other posters have loaded those photos, check them out. It's also in a great neighborhood that offers a little bit of everything and across the street from a grocery store. read more

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Got the 2 bedroom during FIFA - very expensive but we were attending a wedding and this fit us best. Good things about it... Bed was comfy 2 bedrooms Kitchen - newer and nice Balcony Views Not do good things about it.... 2nd room had no vents for any air, the window inly opened a sliver and it was HOT. When we went to the front they said we will send up 2 cooling units. They brought tiny fans. It was miserable. 1st room was by the elevator and the alarm went off several time. The fire alarm went off one day and we were never told what to do, the phones didn't work in the rooms either. The curtains were held on by velcro and they all fell down but they also covered the 1 vent to add air to the place. Overall for the price (I know it was FIFA) it was WAY too much for the room. Bright side is Vancouver is a treat, I would return but stay elsewhere. read more

I spent 4 nights at the Sutton Place Hotel and had an exceptional stay. My room was on the 20th floor with a spectacular city view. The room was tastefully designed with beautiful linens, high quality pillows and a very comfortable bed. The curtains were thick and luxurious and did an excellent job blocking the city lights... great sleeps! There was one item I needed that wasn't in the room and with just one inquiry to housekeeping they graciously brought one up to me within about 15 minutes. My interactions with all staff were 10/10. Be sure to check out Boulevard Restaurant downstairs as well as the little bar in the corner - both exceptional. Highly recommend the smoky cocktail and hangar steak! The location was the perfect spot to explore the city, just steps from Robson Street and a quick walk down to Canada Place and the Seawall. read more

I stayed here alone for 3 nights and 4 days. The lobby is always crowded with many visitors. So you'll have to wait at the reception. But all the hotel staff are kind. There is a parking lot on the left side of the hotel where you can self-park. The parking fee was CA $205. My room was #723 ans the room was neatly arranged. The night view was beautiful from the window of the room with a city view. The sofa placed by the window had a table, making it convenient and comfortable to sit on. I was able to stream the TV to my phone, but it was a pity that the connection was not very good. The bed was comfortable and sleep in, but the noise outside kept waking me up. The hotel is located in a very convenient place. I would like to stay another time. read more

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My niece and I just returned from our trip to Vancouver. The Sutton Place Hotel was perfect for us. It's located near everything we were looking for in walkable Vancouver. Our room was very comfortable and the service impeccable. The concierge desk always had someone there. Each time we needed any suggestions we were given great information. A special thanks to Geoff! I highly recommend this hotel, it's high quality and from the moment you enter the beautiful lobby you're treated with respect and dignity read more

Wonderful hotel, located close to downtown with great staff and well appointed suites. The bed was one of the most comfortable I have slept on. Great Concierge service and a really nice restaurant and oyster bar read more

The Sutton Place Hotel - View from 17 th suite looking downtown - Hotels Near Me - Vancouver, British Columbia

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Perfect Location! Love this hotel! Walking distance to all cool places in Vancouver City. Cute rooms and great view! The restaurant and Bar area is exceptional! A little pricy but worth every penny! read more

The Sutton Place Hotel - Lobby - Hotels Near Me - Vancouver, British Columbia

Excellent hotel in a great central location of Vancouver within walking distance of Granville Island, shopping and restaurants. Their doormen and parking attendants were all very friendly and so attentive. Our stay there was very comfortable and relaxing. The room was spacious and the bed super comfy. I slept quite well. The only thing that bothered me was the AC turning on and off very loudly which would wake me up. I opted to turn AC to 65 for a few hours before bedtime and then just shutting it off for the night, We also had a terrible view of ugly rooftops. But the conveniences definitely outweighs the negatives. read more

I stayed at the Sutton Place Hotel for a work conference and was blown away. The staff was courteous and helpful. The rooms were beautiful, well lit and clean. I loved the L'Occitane toiletries that were supplied daily. The food served for the conference could have been better, but it wasn't terrible. There were plenty of food options within walking distance of the hotel. I wasn't able to try the hotel restaurant, but it was packed every night so I guess that means it was pretty good. In all, I would love to return to this hotel if I revisit Vancouver in the future. read more

For a 2 day conference, decided to stay at the Sutton hotel. Got a renovated room and was provided with complimentary slippers, as requested. First off, the hotel lobby is gorgeous. It has old style charm with modern elegance. I really appreciate the express check out box where you can drop off your room card in the morning. This was a great service as I had an early morning to attend Day 2 of the conference I was attending at the Convention Centre. The renovated room was so much that I hoped for and more! The stand in shower is what dreams are made out of - large, with a built in sitying bench, and with great water pressure. The rainhead shower typically has low water pressure but not here! I really appreciate that it also have a handheld option, as I have one at home. One feature I really appreciate in the bathroom is that it has an automatic sensor light. This is particularly nice when I had to use the washroom in the middle of the night and the dim sensor light was just enough lighting but allowed me to fall back asleep easily. Another cute feature of the room is the turn down service. All other hotels I've been to have the annoying dirty door sign you put out - not at Sutton! There's a small light switch to indicate to the Staff when you want maid service (green light in the decorative lantern outside the room door) or don't wish to be disturbed (red light) - ingenious! The room was beautifully decorated, had nice views, clean, and came with complimentary bottles of water. They also have a mini fridge, Kettle, and Nespresso machine for espressos. Although our room faced the busy Burrard Street, the windows were sound proof - so nice! The beds were so comfortable- definitely one of the nicest and most comfortable beds I have ever slept in. The sheets were nice and I loved how they have fluffy pillows, not the flat down ones that are popular that I personally dislike. One of the best Downtown hotel stays I've had yet - would highly recommend especially with that gorgeous dreamy shower! read more

The Sutton Place Hotel - Queen bed with views of Burrard Street - Hotels Near Me - Vancouver, British Columbia

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Great service. Wonderful stay. Beds are comfy and the rooms are clean. Everyone was super nice. Great location

Excellent place to stay. It was very nice and comfortable. Staff were warm and inviting. The first time I've seen wood door keys. read more

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Stayed at this hotel for a few days in early November and had a good experience. The front desk was friendly and helpful for check in. We were able to drop our bags off earlier than our check in time and I received a call when our room was ready. There's a parking garage underground which has plenty of spots on the bottom level. The room was clean and the room service was great. There's usually an employee at the front door that opens the door and greets you. It's in a great location as it's next to Robson street and near bus stops. read more

Excellent door and valet service. But always a wait at the front desk. And confusing accounting resolution. Beautiful hotel, lovely rooms, great location. Nice times. Good gym. read more

Nice hotel in a good location. Staff is friendly and quite helpful. Unfortunately, the air conditioning unit was very noisy and made it challenging to sleep. The room had a kitchenette that was moderately stocked, which we didn't use, but for those who want to use a kitchen during their stay, it would probably suffice. read more

We've stayed here two times recently and the hotel itself is nice and in a really convenient area of Vancouver. The beds are comfy and the rooms are clean. Staff are really friendly and accommodating. The ONLY thing I wish were different is that both times we checked in the front desk staff said our room number audibly out loud, which can be very unsafe for single travelers or for female travelers, so I wish they were more discreet about room numbers when checking in guests. read more

Visited 10/24/22 - We drove up to see if we could check in early and had a charming introduction to the hotel. In the driveway, a smiling Stuart advised us to leave our bags if our room wasn't ready, and he directed us to the parking garage with instructions and policies. At the registration desk, without a wait at 1:30pm on a Monday, we were met by another friendly employee who also seemed genuinely glad to see us and help. (Is it the hotel or is it the legendary Canadian friendliness?) She must have told somebody of our special occasion, because after entering our room, housekeeping came by with bottled water, chocolates and a card wishing us a happy anniversary. We requested a room far from the elevator and high enough to have a good view. The powers-that-be granted both. The room is essentially as it appears in photos. The layout is spacious, especially for the price. But this is not a new hotel. You could say it's worn and a bit frayed around the edges. There's little here that's new except the sheets, toiletries and coffee bar items. But we chose it for it's traditional look and warm yellow color scheme and we felt it was cozy for having history. Pros: location and price; staff; view from 18th floor; underground parking; speed of elevator; mostly quiet; Nespresso coffee; lots of outlets The cons: sheets are good quality (percale?) but a bit rough; bed could be thicker and more luxurious; shower is tiny; paper products are rough; soap is heavily perfumed; many fixtures are worn and imperfect (carpet, wallpaper, the entire bathroom, etc.) The walls may be soundproof, but the door and windows are not. There was construction noise on our last day and the electricity went out for a few minutes. read more

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I love love love this hotel and I guess my expectations were higher considering that they are a well established upper scale hotel. I booked a king size suite which runs about $600 a night. I live locally but it was my daughter's birthday and she wanted to be able to walk out the door to go shopping with her friends and get dinner. We live in north van so we don't have the view of the city lights and the vibe is a bit different. When I reserved and booked my reservations it asked if there was any requests. I asked for a late check and and a high floor with a view of the city. When checking in I asked the young fellow at the front desk if it was possible to accommodate my request with a high floor and possibly a room with a better view than the rest. he said absolutely can do a high floor. He said that all of the suite rooms have stunning views so not to worry. my concern was possibly being down low and facing an alley. after all the reason to stay downtown is for the city lights. He handed the room keys and the room number which was on floor four and of the back ally and parking lots. if I could add a photo I would but I don't think I can. read more

It was a very pleasant stay the the Sutton Place Hotel ! The location is prime -- located in the heart of downtown and right in the middle of all of the restaurants and shopping that you could ever want. The vibe is old school and classy. The lobby is super ornate and has gorgeous chandeliers and high molded ceilings. The hotel has two different towers and from what I can tell one tower is regular hotel rooms while the other is apartment style. I stayed in the apartment side. I think it's a little less fancy but was still perfectly nice. The one bedroom apartment is big. Like, bigger than my one bedroom apartment at home. The room has a large bedroom, living room and bathroom plus a kitchen and dining space. If you are in town for an extended stay I'm sure it'd be nice to have the kitchen. Oh, and the room also had a large balcony with great views of downtown. My only complaint is that the balcony and sliding doors were a little dirty. Another small complaint is about the elevators. The towers are pretty high, so prepare to wait a while for your elevator. They are also a little old and shaky, which I never love. Oh, and the WiFi is absolutely terrible. I got no service in the room, and only in the lobby. Overall this was a great experience. Oddly enough, this hotel is much more affordable than many others nearby. It was something like 250$ a night and most others that I was setting were $350+. It's clean and in a great location, so I'd definitely recommend it. read more

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We are staying here for our honeymoon and the experience so far has been very pleasant. We have a spacious room, everything is nice and clean and organized, room service is excellent, there is parking (for additional charge), walk-in shower and toiletries are great, very comfy sofas and bed. I could not have asked for more. Thank you . No, this is not a promotional review. Yes, I am a paying customer. read more

Okay joint. Lobby circulation is confusing to say the least. Elevators are ancient slow pokes. Humongous driveway dedicated to royalty who never stays here..... Interior is generally a little quaint of yesteryears' charms though don't look too close otherwise the dirt will show its deterioration and age. Staff are fantastic, very friendly. Couple of okay eatery/bar in hotel on the steeper side of things. Great charity by giving to the arts-hosts sponsors VIFF 2019 guests and staffs. What could they do more? Maybe a facelift?....or sell the air rights for condo development and get a free reno out of it? read more

The Sutton Place Hotel is a wonderful hotel to stay at while visiting Vancouver. My family and I spent 2 nights here. The location of the hotel was wonderful for shopping and exploring. The front desk agents were friendly and helpful. I love the fact that the bellman was available to assist my elderly parents wither luggage and show them around their room. The room was well laid out and the bed was super comfy. Our room on the 6th floor was very quiet. The indoor hot tub was also a nice perk. I will definitely be staying at The Sutton Place Hotel next time im Vancouver and recommend you stay their too read more

Expensive but nice. Easy walk to the Cruise terminal. Mattresses need replacement. No free bennys like a comp'd breakfast. Friendly staff. Big screen TV but no High Def picture. Coffee joints, bars, dope stores and restaurants galore in the 4 square block area. Close-by addicts sidewalk camps are sprouting up. Woke Canadian culture inviting and enabling it. You will encounter it. read more

Overall, I had a nice stay here. The check in process was quick and easy. Location is great, many places to visit within walking distance. The beds and pillows were high quality and comfortable. I was in love with the shower head, it was super relaxing and was a nice touch to the room. They offer 24 hour parking for guests at around $55 CAD. One of my only complains is the cleanliness of our room. Many surfaces were caked with dust. Including the overhead vents and nightstands. We also found a large black stain on one of the comforters and some red streaks on two of the face cloths in the bathroom. I would have rated 5 stars if it weren't for the cleanliness issues. read more

I have been staying at Sutton Place (in the residences only) for years. It's always a great experience thanks to location, amenities and ability to bring my dog. This is a hotel from another era (built in 1986) of upscale properties, so if you are looking for modern, hip features, this will not be your place. Lots of marble and chandelier action, and some signs of wear and tear are present in the residence tower, which doesn't bother me since it's clean and offers spacious one bedroom apartment suites that are well appointed. The staff are quite good, and I experienced that during our last visit when our room wasn't ready at check-in. The lobby was packed and the check-in desk line was snaking around the room. We had dinner reservations and had already had a long day driving and doing activities. It was unclear when we would have a room. I haven't experienced anything like this before at the property, but there was a lot happening in town that weekend. Desk staff offered us free drinks and appetizers (they do have an award winning restaurant, Boulevard, on-site) and said they would compensate further later when I requested it. When I checked in an hour later, they continued to try finding a room that was ready and when they did I was given free parking for my stay ($50 CAN per night), so any cranky edges were smoothed over. read more

Beautiful hotel! The only complaint I have is that it would have been nice to have a refrigerator there. Oh yes of course there was one, but filled with drinks that are pretty pricey for what they are. We got 2 queen size beds, and the bedding were soft like clouds. Driving 4+ Hours to get to this location was tiresome. Thank goodness for the luxury bed and bedding . I usually ask for more pillows because hotel pillows aren't firm enough. But these was just right. The bathroom was even better. It was a walk in shower with a ginormous rainfall shower head and also a long detachable shower head. The water could get really hot, so no issues there. Our room was facing the front, so we got the movie theatre view along with some eateries. Noise level outside on the road was minimal. The pool was fun for the kids. It wasn't big but just enough. They did have a shower next to the loungers to rinse off and complimentary water. Now that I have never seen before at a pool inside a hotel. We are definitely coming back! read more

The Sutton Place Hotel - Main lobby - Hotels Near Me - Vancouver, British Columbia

The Sutton Place Hotel is past it's prime. What once was a thriving, classic hotel in the downtown Vancouver area is no more. My husband and I chose to stay at the hotel for our anniversary so we sprung for a top floor king suite. We were surprised that we were unable to check in an hour or two early (since it was a weekday and not too busy) and when told that they would "rush the cleaning of our room and give us a call" no one did so. After finally receiving our room the bellman did little to no effort to show us the amenities of the room/give us advice for the area. The room itself was in bad shape. Upon entering, unnoticed much of the furniture had big gashes in it/were covered in dust (umm didn't they just say they were cleaning it), the grout in the shower was horribly decaying, the water for the tub would not get hot, and the "blackout" shades didn't even reach the bottom of the floor so every morning our room was flooded by light around 6am! At one point I could see how this hotel could have offered a luxurious stay, however it has not been kept up with and the staffs lack of hospital passion reflects the state of the hotel. The concierge was the least friendly concierge I've ever come in contact with and if you are visiting Vancouver and seeking a luxurious staying experience do not waste your money here. read more

Worst experience ever at this hotel. The hot tub ruined my US $300 bathing suit. I brought it to the attention of management and they gave me no compensation. No customer service at all. On duty manager said he would call me on my cell phone. (They left a note under the door asking me to call them). They did not take responsibility at all and offered no compensation. read more

This I my go to hotel when traveling to Vancouver. Great downtown location close great restaurants. The staff is friendly, professional and accommodating. I travel regularly and at the top of my list when it comes hotels is cleanliness. I need a clean bathroom with no trace of previous guests - blech. The Sutton is spotless. They also have a well appointed gym, pool and spa. Need a nightcap? The restaurant bar is great (they make a mean Old Fashion) or you can try the wine store next door. One final note - I hate waiting for an elevator and it seems more often than not that it takes forever when you're any upper floors. Maybe it's a fluke or maybe the Sutton has figured out the art of elevator timing but the wait is never long. read more

I went to Vancouver for a writers' conference in March, and as usual, I stayed with my friend Liz L., who is on the same circuit and also much more on top of things than I am at all times. She booked us at Sutton Place because it was the same price or cheaper than the conference hotel, the Hyatt Regency just a short walk away, and it looked considerably nicer. I let time go by and then got the name of the hotel like right before flying out from Los Angeles. As it turned out, I was very pleased with her selection. Sutton Place was clean and attractive, and the location was good. I enjoyed that the Japadog cart was parked right in front of the hotel when I got there in need of a quick solo lunch. Our room was nice, with two comfortable queen beds and a decent bathroom. That's all I really ask when I'm traveling for work. I don't remember much else about it, which is probably a good thing. I'd recommend Sutton Place if you're looking for an easy, pleasant place to stay in Vancouver. I'm sure the Hyatt Regency would've been fine, too, but I was happy we stayed here instead. read more

I been staying here for years but unfortunately something has changed. It's simply not the same and the service has dropped and is down right frustrating. It's very difficult to communicate with most employees and they seem to have no clear supervisor, room service is cut off at 10am and does come back until 4pm and down again at 10pm. all the food is from their restaurant The Boulevard which is not great and has no simple food items, food is over priced and overly produced. It's a bit better priced hotel but you are also not getting the 5 nor 4 star experience, best to spend little more and get all the things you expect for top notch hotel read more

DONT go there is not worth your money!! I arrived for the night because I am taken a cruse in Vancouver. When I went to the room a bathrobe was missing, I asked for one an took 48 minutes to bring me one. I went to the pool to relax. Unfortunately a baby vomit inside the pool, I reported it to the spa because this is a health issue so they can take care of closing the pool. Nobody came and people kept jumping in the pool. I reported it to the front desk and they were so rude. The lady in the front desk told me that the spa was a separate business than the hotel. I went to my room and try to watch TV, but there wasn't a remote control in the room and I called for one. They never brought it. I felt to sleep. Next morning I asked for the remote and they finally brought it. I asked to speak with the manager and he was very dismissive. DONT go there is not worth your money!! read more

This hotel is centrally-located in downtown Vancouver. It's about a 5-10 minute walk from Vancouver City Center station (Skytrain), across the street from Lululemon on Robson and Burrard, lots of shops, food carts/trucks and restaurants within walking distance. It's about a 15-minute walk to the Convention Center. It's a block away from the free shuttle stop to Capilano. The rooms are nice and spacious. The room we got had a nice view of my favorite store: Lululemon. Toiletries include shampoo, conditioner, body wash, hand soap and lotion. I heard sirens (cops or ambulance) a few times at night but I'm a heavy sleeper so, as soon as I fall asleep, I'm out. I can see how this could be a problem for light sleepers though. There's free wifi at the lobby. If you want internet access in your room, there is a fee. The gym and pool were quite impressive. There's a restaurant and sundries. The service was good. read more

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You want posh and elegant on a trip to Vancouver? Then the Sutton Place Hotel provides the ideal response in many ways. The central downtown location on Burrard Street is perfect for anyone who wants to stroll along Robson Street for shopping or down a few blocks to the funkier Granville Street area. Hell, even the Japa Dog stand is on the corner. Terimayo dog, onegai shimasu. We had no complaints about our King-size room at the end of the hallway on the 16th floor. It was beautifully appointed with a large bathroom and cable TV. My photos will show you the spectacular view we were able to enjoy from room 1626. The service is what you would expect from such a stylish hotel - impeccable from the front desk to the guys who bring the cars. It's predictably pricey, although Jamie W. and I were able to take advantage of a 48-hour special that gave us a daily rate of $189 (or $220 including taxes). So did I have any complaints about the hotel itself? Well, I need to kvetch about the nickel-and-diming of extra services like WiFi access that costs $15 per day and the $30 overnight charge for parking. It just felt a bit petty for such an established, old-school hotel to add onto a bill paid by people who are probably stretching their budgets by staying there in the first place. That be me. Regardless, if you are in a splurgey mood for an extended weekend up north, this should definitely be a top consideration for you. read more

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Overall not a bad experience. Staying in downtown Vancouver, you have many options. This place is pretty centrally located on Burrard street and about a 1/2 block from Robson street. Easily within walking distance of many cool things in the downtown area, translink buses and trains. The best location tip is that the Japadog stand sets up shop just down the street from here! yeah! At $170 a night I felt like it wasn't outrageous considering the location. The interior is pretty standard, nothing too exceptional. Rooms are kind of on the small side. Wifi is not free and is on the pricey side. From what I recal something like $20 for 24 hours. They even charge to use the business center computers which I thought was a little lame. They do have a tiny work out facility attached to the Vida Spa and a pool on the Mezzanine floor. I felt that service was very friendly and helpful. The concierge was able to help us with tips on getting to places around town and giving us free downtown maps. Seeing as Vancouver is the 'Hollywood' of Canada, I guess I shouldn't have been suprised to see Steven Segal walking around the lobby! read more

The Sutton Place Hotel - Hotels Near Me - Vancouver, British Columbia

Its Friday night 9ish and i need a suite to entertain some out of town guests -very last min. Called to find out what was available and was told absolutely nothing. The good- Checked online and found a suite with separate bedroom , king sized bed for $199. (so much for being booked up completely!) Checked in with ease - staff was friendly enough and check in was prompt. Suite was HUGE clean and very impressive. The bad- Internet was Nonworking (or so i thought ) until i found out it was an additional 14.95!! I really think its in poor taste to not have complimentary internet . The morning paper which was offered for free never came The mini bar wasn't anything to write home about and when i went to indulge in the Toblerone it was completely melted (not needing it for a fondue i passed) oh and only one of our guests showed up - but he was so drunk that he proceeded to get naked and try to have a 3 way with me and my gf. to which we promptly asked him to leave (with clothes on ) read more

From the minute we stepped out of our taxi to the very last goodbye, this hotel treated my family and I with such great hospitality. We were here from June 30-July 4th. Located about 30 minutes from the airport (about a $31.00 taxi ride), we were pleased with our stay here. The bellman and front drive guys were polite and always helped us hail a taxi. We didn't bother renting a car for various reasons but just an FYI, hotel charges $45.00 per night to park your vehicle. Jen at the front desk was such a sweetheart. She went above and beyond to accommodate us as much as possible since we kinda hoped for our two rooms to be close by. She was able to get them across from each other. She explained the WiFi service to us as well as gave suggestions around the hotel. Both our standard rooms were spacious and clean. Cleanliness plays a very important role and this hotel met expectations. You do get a coffee/tea maker in your room. Robson St is literally a street over and that's were all the restaurants, bars and shops are located. You also got a IGA market close by. Everything is pretty much within walking distance. Hotel to Canada Place was about a 10 minute walk, Gastown Steam Clock was a 15 minute walk and Granville Island was about a 30 minute bus ride. It can get intimidating trying to figure out where to stay on your vacation, if you come across a good deal, don't hesitate to book. read more

I try to write realistic reviews with both positive and negative comments but I have nothing negative to say. This is truly a five star hotel. The room was your normal hotel room but clean and comfortable. The bed - oh those sheets, best sleep ever! The staff was very friendly, polite and professional. The location is perfect for anything downtown. Loved it, will stay again and highly recommend. read more

My family and I stayed here for 3 nights and we loooved it. This is our very first trip to Vancouver, Canada and I wasn't disappointed that I picked this hotel. It is situated in the heart of the city. It is therefore, walking distance to everything (well, almost everything). It is close to Canada place. We walked to English Bay to see the fireworks, very near Robson street which is very popular for its retail shops, restaurants and souvenir shops. We also walked to the free shuttle bus for Capilano bridge and Grouse mountain. The staff was warm and ready to help and answer your questions. The hotel also has discount vouchers, just ask at the desk. The hotel itself was clean and bed and pillows were comfortable. You will enjoy your stay here. read more

The Sutton Place Hotel - Night view from my room. - Hotels Near Me - Vancouver, British Columbia

I have stayed at the Sutton Place hotel numerous times over the last six years. My previous experiences were fantastic but I'm sad to say that this time was not at all a positive experience. The rudeness of the front desk staff was actually the least of our issues. The absence of cleaning staff due to Covid was noted ahead of time however when wanting to extend our stay we were told we couldn't even move into a new clean room after spending 4 nights in the same uncleaned room. Here's the thing, I DO mean UNCLEANED: when checking out I was searching for a hair tie under the nightstand and came across a condom wrapper presumably from the previous guest. Just disgusting. That definitely doesn't meet anyone's cleaning standards especially during Covid. When requesting towels and face cloths the front desk were reluctant to send extra up even though there were two of us staying there and go through many towels as we like our baths and face cloths to remove our make up. The front desk decided to have us check out and then check in instead of extending our stay (even though we would be in the same dirty room) and demanded another security deposit despite the first one still being held on our cc. When my gf inquired why there would be another security deposit taken for the same room the front desk attendant said she was abusive and he would now not grant our extension. When she asked to speak to a manager he replied he was one and that no one else was available. We retuned to our room to pack our things and then called down for a luggage cart and we were told that none were available. After lugging our numerous bags and our pets down, we saw the luggage carts in the lobby. Whether or not they were "unavailable" due to Covid was never said but in either case it followed the staffs previous theme of being wholly unhelpful. Unbeknownst to the Sutton Place, there actually is a way to follow Covid protocols and still give quality service. I hope they can re-examine their employees behaviour and nip the attitude in the bud because it's not a good look. The city has a lot of availabilities for hotels and many hotels have excellent rates so I can't see myself returning to the Sutton place when there are other hotels (pac rim, pan pacific, etc) that still understand the importance of giving an exceptional guest experience. read more

The Sutton Place Hotel - Luggage carts that we were denied based on "none being available" - Hotels Near Me - Vancouver, British Columbia

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