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    The Door Man

    3.6 (5 reviews)
    Closed 9:00 am - 4:00 pm

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    Windows & Doors Store - Inside our showroom

    Windows & Doors Store

    (2 reviews)

    I am not sure who manages this company, but the system they have in place is a wreck. I made an…read moreappointment with their outsourced call/text service via Yelp. I believed I had scheduled an appointment, but it turned out I had only scheduled a call to make an appointment. I never got that call, and I wasted an hour waiting for them because believed I had an appointment, or at least that was the excuse I received when they called back days later. I scheduled another appointment with them when they called days later, and that appointment came and went with the no service and no phone calls. I wasted hours of my life only to be called to schedule another appointment that did not happen. I received a second apology call today, at 8PM, in which the technician called me buddy, made demands of me, talked poorly of the company, and expected my pity because he had been out for the day at the hospital. I totally understand changing appointments, but there needs to be a phone call letting the customer know PRIOR to the time of service, not five hours later. This is not the call center or technicians fault, someone in management needs to evaluate their systems, I am sure I am not the first person to have this issue. TLDR Don't call them, they don't show up to appointments, don't answer their own phones, and then act like it is your fault. PS the hours of operation don't match reality.

    I was contacted by Mike from the Windows and Doors store. I told him I had a broken bottom window…read more on my hurricane window. He took information and then he said they could do the work. The next day, I was informed that they would not do the work, unless I replaced the entire window. Needless to say, we did not use them to fix the window.

    The Door Man - doorsales - Updated May 2026

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