We went to Christoff and sons based on reviews and and we were sadly disappointed. We had picked…read moreout carpet for our master bedroom based on the sample shown which we liked and because it was stated that it was in stock. The carpet was installed properly and the installer was very good. Unfortunately the carpet did not match the sample we had gotten from the store. It was not as plush as the sample and we felt that the issue needed to be addressed at the store. For what we paid, we did not feel it it was a good value. We returned to the store to express our concerns and showed the salesperson the difference between the sample and the carpet that was installed. She agreed and said she would let us know what they might do to compensate us for the lesser quality. We have not heard anything from the salesperson or Christoff and Sons. Apparently they are not at all concerned with customer satisfaction. We explained that we will be remodeling the the kitchen and replacing additional carpet but we certainly will not be using Christoff and Sons as they don't seem to care.

Had two bedroom wood floors done over a year ago and everything went perfect. Recently had carpet…read moreinstalled in living area and after it was installed, we noticed some serious defect issues. Tom came out, took one look at it and said they would replace the carpeting. Due to their long history with suppliers, he was sure there would be no issue with the manufacturer and in short order replacement carpet was installed. We thought there would be months of back and forth with the manufacturer but no...Christoff came through for us with zero hassle. Such a pleasure to deal with the owner and his staff of professionals.

Ian was very prompt in communication and very flexible about handling a last-minute move that I…read morehad. Quality service at unloading the truck that I had and took great care of my items. Organized them well in my garage taking less time than estimated. Will definitely use them again and recommend for others to use. Two thumps up and 10 stars worthy service!

I requested them to pack everything and move it. They lied about the materials that they said they…read morewould provide for the job. They under-quoted the amount of time that it was going to take to complete the move even after all information about the move that they requested was provided to them prior. Once they realized it was going to take longer than the amount of time quoted to me by them, they got in a big hurry and just started throwing my items carelessly into trash bags. They did not care about the items, and some items were broken, and other items "mysteriously" came up missing. They did not bring boxes for the move like I was told, instead bringing trash bags only to pack everything in them with out any way to tell what was in them, making un packing stressful and a nightmare for me. They left a bunch of items at the old address for which I myself had to go back FOUR separate times to retrieve my items, that they determined on their own that the items were trash, with out asking me if the items needed to be included in the move or not, they just left them there. They would have left all of my food in the refrigerator and freezer, if I would not have asked them if they packed it or not. I firmly believe that Ian completely lied to me about his so called company, supposed satisfied customers, and I know he lied about the boxes and packing tape that he said he would bring. Then when going back to the old address to make sure everything had been packed, and finding out that all the items in the bathroom were not packed along with a few other items, I told Ian that these items needed to be packed and moved. He very rudely replied, "Can I get paid!". Then once he proceeded to rip the shower curtain off the wall of the bathroom with the shower curtain still attached to the rod, threw all of my bathroom items in a trash bag, drove over to the new address, opened up the door and just threw the stuff on the floor and couch, and left as quick as he could. Ian made the moving process that was already stressful for me, even more stressful by lying and misrepresenting himself to gain my business. Do not waste your time hiring this company, or else you will regret it. I know I regret hiring them.