The only reason I'm giving this place one star is for their basket of chips (or fries/thick potato slices) and many TV screens broadcasting live sports. Otherwise everything else is just downright awful.
My friend ordered a pot of Earl Grey tea (Twinings) because he didn't want to start drinking alcohol too early in the afternoon. When we asked them to refill the tea pot with hot water, they sternly replied, "Oh, we don't do refills." First, RUDE. Second, if you're charging $44 for a SMALL pot of tea, we'd better be getting a refill. Yes you may be wondering why we're having tea at a sports bar, but if they can't even provide proper and FAIR customer service at a non-alcoholic level, they shouldn't even in business.
How about a glass of hot water instead? My friend went to inquire about hot water. Oh sorry, they don't offer hot water either. At first, I thought they were kidding. So I went around back to the bathroom, and afterwards, asked a waitress who was manning a electric water kettle if I could have a glass of water. You know what she said? "I'm sorry, we don't have hot water." And I pointed out the electric water kettle right in front of me, "But you're boiling hot water right now!" "That's for tea. If you want hot water, you can order hot lemon tea, which costs $39--" HOW IN THE WORLD CAN YOU OFFER HOT TEA BUT NOT HOT WATER?! ARE YOU THAT STINGY?! IT DOESN'T MAKE SENSE AT ALL.
About an hour later, I asked for some tap water to accompany my beer. They brought an glass of ice water with lemon. How nice, I thought. A slice of lemon too? How considerate of them. But too much ice and not enough water left me asking for a refill. "Can I have some more water please?" I asked politely. "Oh sorry, our boss does not allow us to give out water. You have to buy bottled water."
WHAT THE HECK?! Absolutely the worst restaurant/bar experience I have ever had in HK, let alone, in the whole entire world.
Poor service. Oh and the fries? They were nice and crisp at the start, but livable without. I would gladly pay for fries elsewhere but The Doghouse.
Am I returning? Never in a million years. read more