have come in a few times to get treats for my dog and the staff were always respectful and…read moreknowledgeable. they have good prices and usually always have sales. definitely recommend to pet owners!

The grooming technicians cut my dog's nail too short and they didn't tell me about it, I noticed…read morethat my dog was licking his foot then I saw he is bleeding. I called this store and explained. The person who answered was a cashier and she apologized. I thought it was over. I didn't ask them to call me back but later in the day, another person called me and she didn't apologize not even once but the whole time she said the my dog wasn't bleeding at the store and that had to happen after we left the store. I tried explaining to her but she kept on interrupting and she won't let me talk. She keeps saying that she watched the video and she saw that the technician did not do anything wrong and I was frustrated because she didn't want to hear anything I said. She said I am rude and she will hung up. I said I'm not cursing at you , you can't hung up on me, and I tried explaining and she hang up on me. I was not yelling or cursing not even once. Later on I took my dog back there to show them what happened, but she was there and she didn't even trying to listen to me at all but she kicked me out. She said she is going to call the police on me. I have recorded everything. I was calm and professional. She wasn't.

This store has the cutest dog clothes, toys, accessories, etc. They have a full bakery section with…read moreso many different dog treats. They also have many birthday accessories like hats, bandanas, and treats. The employee was so friendly and helpful while we were looking. It's located in the Destin Commons with a few parking spaces out front

We popped into this adorable boutique as we wandered around and we are so glad that we did because…read moreit is one of the cutest shops in this mall. Amazing products, gracious sales clerk, wonderful customer service, and they're dog friendly (of course). They have adult and pet outfits, fresh baked treats, stickers, home decor, and so much more. Great vibe and cute product! Highly recommend!

I have been using Pet Smart Grooming for several years. Sophia is the absolute best groomer,…read morestylist and person. She is so kind, gentle and has a natural talent for dog grooming. My dogs love her, I have one tough customer, an aussie doddle who is hyper-active. Sophia is calm, skilled and has excellent grooming skills. I can't say enough about how much I love knowing Sophia is available to take care of my pet grooming needs.

arrived on time for a grooming appt. was told the assigned groomer has an emergency and they asked…read moreif I got a call last night. nope, no call, text, smoke signal, nothing. they couldn't work my dog in today. not happy

we had such a great experience with the staff at petland! we originally just went in to check it…read moreout and we actually ended up having a little play session with moose! he was so cute but we unfortunately couldn't adopt him at the moment. i was impressed with the professionalism of the staff and their knowledge. when we're ready to add to our family, we will definitely stop by to petland to adopt!

Clean store, lots of puppies and friendly staff. Great place to get tour puppy fix and what seems…read morelike high quality animals! When I was there, they didn't have many cats, but they have lots of fish and a big tortoise!

Terrible experience for the poor puppy. The first time around they clipped too close to his…read morescrotum, causing abrasions, which he licked and it turned into a wound and he needed medical help. I thought perhaps a mistake had happened. Gave them another chance - same thing again. This time around - specifically told them to just please not give him a haircut over his privates and they still did. Abrasions and bleeding skin again! Plus hate how they shaved him all over. Never visiting this place again.

I usually use the pet grooming services at this particular Petsense store because of…read moreconvience..when using the grooming services I have found that the groomers are very nice and accommodating, and professional, my pups always looks top notch..I will say this though, the groomers deserve way more of a salary because they stay so busy with so few groomers..I always try tip them generously! ..

I've been shopping at BWZ for the past five years and consider them my go to for fish and sometimes…read moreplants. While I do shop around at times, when it really matters, especially with regard to healthy aquatic creatures I have 100% confidence what they sell or order for me is going to be healthy and spot on. The staff is friendly and engaging and always willing to field the rare question I have. Highly recommended to anyone for fresh or salt water aquarium keepers.

Stunning collection and amazing staff. They also keep all the tanks in AMAZING CONDITIONread more

They were so helpful to me and my pup! Lots of recommendations and advice for my little pit with…read morestomach and skin issues :)

Love this local store. Very friendly and welcoming atmosphere. April is knowledgable. Having a…read morenutrition problem just ask her.

Thank you to Ms. Tina who was a sweetheart over the phone and answered all my questions. I really…read moreappreciate her patience and true customer service!

The WORST! Long story but here's what you need to know.... -…read moreyou must be a "rewards member" to return any item even if you have receipt - cashier/associates are friendly - "management" SHAYLA was dismissive and appeared to be proud to recite the rigid return policy stating there was nothing she could do unless we were members - we contacted corporate office and they were happy to provide receipt and enrollment in rewards program so our $45 purchase could be returned - appears to be a poor management culture at this location starting with store manager and spreading to shift manager Shayla. There are better options even if you have to drive to Destin to Pet Supplies Plus!

Pet SuperMarket is the best!! This is a store where workers truly care about the pets and…read morecustomers. Great customer service skills will even walk you to your car if it's raining.Shout out to Axel for always going above and beyond with customers.

Bought 3 mid expensive fish for fish. First one died two days in so brought water sample in. Was…read moretold water was ok. Next two died with in 24hrs. Wanted me to bring in dead fish for a return.