Our dog stayed here for 5 nights for the first time recently. We have been looking for somewhere we…read morefelt comfortable leaving him while we go away and we are so happy we found red dog Saugus! Every person was so communicative and he loved it! He also got a groom on his last day and my whole family says it's the best groom he's had in awhile

Everyone at the Red Dog that I've spoken with has been absolutely fantastic. Tatum really loves…read moreseeing his "puppy friends" every week, and they take great care of him. We've boarded him a few times there, and every time we pick him up, he's just as happy as when we dropped him off. Thank you Red Dog for being so great with our Tatum.

5 out 5 stars hands down. They really care about my pup and it shows. The staff greets my pup with…read moregenuine care and thats why im loyal.

**Health & Welfare Concerns as well as lack of organization and accountability**…read more During my dog's recent 4-day stay, multiple serious issues emerged: **Health & Welfare Concerns:** When I picked up my dog, it was immediately apparent she had not been given adequate access to water. Her oral mucosa was extremely dried out--a clear sign of dehydration. This is a basic care requirement for any boarding facility. They also did not give her medications correctly, giving them at the incorrect time of day which can cause adverse health outcomes. **Lack of Organization & Accountability:** When I arrived for pickup, the staff didn't know where my dog was. She was described as being "somewhere in the groom area on the second floor." Despite having her grooming started at 11 AM, at 5:30 PM when I arrived, there was no clear tracking of her location or status. More troubling: she was supposed to return to daycare, which was explicitly included in the premium boarding package I paid for. **Hidden Fees & Price Gouging:** Beyond the already expensive room rate, Red Dog charges for everything, including bagging food but not returning the individual food containers your drop off, while refusing to provide any transparency about what actually happens behind closed doors. You pay premium prices for services you can't verify are being delivered. **Unsubstantiated & Inappropriate Allegations:** Most concerning: Red Dog claimed my dog, who is a certified therapy dog with extensive professional experience in hospitals and clinical settings, tried to bite someone during grooming. This allegation contradicts her entire behavioral history and working credentials. As well as impeccable boarding, grooming and daycare experiences at other facilities. Red Dog Boarding demonstrates poor animal care standards, organizational chaos, aggressive pricing practices, and a troubling lack of accountability.

We were looking for a doggy daycare due to our dogs isolation anxiety. When we called, happy dog,…read moreit was clear the owner loves dogs and loves what she does. She let us know about nap time and was willing to accommodate anything he needed if he was not able to rest independently. (He did great and Michelle was on top of his need the first day). We were able to get in for an interview/temperament test within a week even around a holiday And once we passed, we able to start right away. The owner is very responsive to any questions or concerns you have. Her staff love the dogs and your furry friend gets a big hello upon arrival. Our pup comes home happy but tired and ready for cuddles and rest. Also, the packages they offer are extremely fair and worth it. Thank you Happy Dog!

The first time I brought my dog for a boarding experience here, it was absolutely wonderful. I…read moreinteracted with a young woman who was absolutely lovely to talk to, very kind and clearly cares a lot about the dogs. At the end of the stay, my dog came home exhausted and happy, and I got to see some awesome pictures of his stay. The second time I brought my dog here a few months later, I was met by Michelle, the owner (she hadn't been there the first time when I dropped off, or during the temperament test). I will admit that I made a couple of mistakes here -- I was 15 minutes later than my anticipated drop-off time (but still within the drop-off window), and while I had seen an email from her when I booked my reservation, I missed the line at the bottom of the email with the link for my confirmation, and so I missed the info that was included through that link about how to prepare his food. This is entirely my mistake, I dropped the ball there by being distracted so I missed some important information that I should've known in advance. However, when I arrived with my dog, Michelle was clearly very irritated with me from the get-go. I apologized for being late, and tried to hand her my dog's food (I had put his meals in individual ziplock bags trying to make it easier, and put these inside a plastic container with his name and instructions written on it). Michelle scolded me for bringing a container and said she couldn't accept it; she took the ziplocks out and then scolded me for not writing his name on each bag, for separating out his food when they could have done it, for "bringing rawhide treats" even when I clarified that they were completely rawhide-free (she still refused to take them), for bringing his daily medication in his pill bottle (I had used an old pill bottle of his so it would have his name and dose on it, but she kept telling me she "couldn't be responsible for getting it back to me" even though I told her that was perfectly fine), etc etc. No matter how many times I tried to apologize and own up to my novice mistakes, she just kept circling and circling with her complaints. Now, I'll admit that I'm pretty sensitive and anxiously attached to my dog, and I was so shocked that I began to tear up as she continued to scold me (this feels so strange to write as a grown woman!). Michelle either didn't take a breath to notice or else just didn't care. I completely and wholeheartedly understand that she is running a serious business here, and takes the health and safety of our dogs very seriously which is why she has these rules. I am GLAD they have these rules. However, after I apologized the first 10-15 times and told her I understood, that I hadn't been told any of this the first time my dog boarded there so I didn't realize; I would expect her to ease up. I myself work as a manager at a preschool center, so a somewhat similar field, and I cannot IMAGINE ever talking to a parent/client the way she spoke to me. After she took my dog from me mid-scolding and left me standing at the door shocked and without getting to say goodbye before my first real time being away from my dog, I ended up sitting in my car for another 10 minutes just trying to compose myself. To top it off, my boyfriend was the one picking my dog up the next afternoon; he was coming directly from working in NYC, and was worried about traffic, so around 4:45 he called on his way to let her know his ETA was 5:45 but wanted to let her know JUST in case traffic pushed it past 6:00; Michelle told him firmly "You can get here anytime between 5 and 6." This feels like a pretty rude reaction to someone who is calling you well in advance as a precaution. In the end he did arrive around 5:45, but was reprimanded for not having our dog's leash (since he was coming from out of state, I'd think it's pretty obvious why that happened, but thankfully our dog is small enough to be carried). Happy Dog Pet Resort is excellent with dogs. The other staff that I met were friendly, kind, and compassionate. My dog was very happy there. Unfortunately, it's the owner Michelle that completely soured the experience for me and has left me looking for a new daycare center. I can't justify leaving my favorite being on the planet again with someone that could be so cold and compassionless.

I love this place! The employees are very nice and friendly. They remember my dog when I'm dropping…read morehim off. And my pup gets so excited when he realizes we're going there. Thank you for everything you do!!

I highly recommend this place for your fur babies I got a…read morelast minute work appointment during my trip in Boston and I was looking for a place to leave my dog for one day, I wasn't sure if I was choosing the right place due to some of the reviews, however they were beyond my expectations; they help me accommodate him at the last minute and keep me posted all the time about him and even gave me helpful tips to keep him calm for our upcoming road trip. My baby had a great time and I will definitely bring him back when I am back in the area. Thanks a lot

We have been using Sendaishi's boarding services for nearly two decades without incident, and…read more"mostly friendly" service. As someone who once worked at a boarding facility, I keep realistic expectations about how much special attention my dogs are going to get. It is very demanding physical work, especially when they are at capacity. If my dog was seriously incapacitated or needed life-saving meds, I would find a different facility that caters to that. We had Max in their daycare program, which he loved, but after a few visits, he was asked not to come back because he was "leaning" on the staff. He's 150-lbs, and leaning is his love language. Since that's 50-lbs more than the average employee there, I totally get it.

I do not recommend boarding your dogs at Sendaishi. We…read moretrusted Sendaishi with our beloved one-year-old and 3.5-year-old dogs, both of whom are sweethearts, and had a horrible surprise on pickup 3 days later - my one-year-old had a limp from an injury that a couple hours caused her leg to swell up to twice the size her leg should be. The woman at the front desk at pickup (who I believe was the owner) was rude, barely spoke to me other than taking my credit card, and had no reasonable explanation for how my dog got injured - while she stated my older dog nipped at her, the vet told us that it was not consistent with a bite wound after he examined her. My dogs came home smelling so horrible and were so dirty that we had to bathe them before we could give them the cuddles that they clearly had been lacking for their entire stay. Sendaishi's website says they give dogs love and affection during their stay, but ours couldn't stop shaking and clinging to us when we got them back. They also drank what had to be a gallon of water each as soon as we got them into the house. Luckily, we have pet insurance to cover most of the cost of the urgent vet trip, her pain medication, and antibiotics and she's starting to put weight on her injured leg after a few days. Save yourself the trouble, cost, and heartbreak and don't bring your loved fur babies here.

Love how thorough the process is. Very nice group of people to talk to and help you with the…read moreprocess of getting your dog set up. They all know what they're doing and it's obvious they all love dogs! My dog loves going to daycare every day he can! They work with your dog to help them socialize and with basic commands!

While I was initially so happy and impressed with Indulge, Dr. Coffman's use of poorly trained…read morestaff and incredibly rude / incompetent receptionists have turned what was once wonderful into a mess. While I still like Dr. Coffman, some of his customer-facing staff need to be trained or transitioned to behind the scenes jobs. If they are jerks to us, it's easy to assume they are jerks to our pets as well.

This is the best pet sitting service. Jessica is very nice, and very responsive to your inquiries…read more The pet sitters are wonderful and caring people. I go on vacation and know that my dog is well taken care of.

I can not say enough good things about this company! My husband and I were getting ready to go on a…read moretrip out of the country and needed someone to watch and take care of our 7 month old golden doodle, Chloe. We searched the internet and found Top Dog Pet Sitting Service! This company were not only very responsive, including the owner, but they did an outstanding job in reassuring us that our puppy was in great hands! We started by making an account and profile on Chloe and it was so easy and user friendly! We then chose our time of day we wanted them to come and our preferences of how many times and how long we wanted the pet sitter to stay. When everything was booked, we met Cassandra and Alisha and Chloe loved them RIGHT away! That was something my husband and I really liked, is that the sitters who would be watching her, met her prior to us going away. All of this happened in a span of 2 weeks since our original plans of who would watch Chloe fell through. During the trip, Cassandra and Alisha were AMAZING! We received email updates with pictures after every bedtime visit (we chose 3 visits a day with just one update but you can customize to however you want!). Those pictures and updates are what got us through the week! It was great because the girls not only cleaned up fuzz and animal pieces from her toys, but also helped clean the containers that had her food in them. During that week, Chloe was on a special diet of chicken and rice as well as medicine and a powder probiotic. the girls did WONDERFUL with managing that entire situation. Jessica, the owner was also beyond amazing for getting back to us so quickly when it was the day before we left for our vacation and she had to be put on all of this medicine and special diet. This company was amazing and we will most definitely be using them again in the future and going to be requesting the same 2 girls since Chloe loved them so much! I cannot recommend this company enough for all of your dog sitting and pet needs!!! :)

We feel very comfortable with Secret Garden! Leaving your beloved dog with anyone can be scary -…read morebut they made the process easy and re-assuring! We received updates, photos, and information that made us feel like our little one was safe and well cared for.

We have complete confidence in the staff, services, and attention to detail in making sure all pets…read morein day care and boarding are up to date in vaccines and shot that ensure the safety of all animals under their care. If we're taking a short week trip or an extended monthly travel plans we enjoy the photo updates of our cat and dog in play sessions. The only area for improvement would be an opportunity to allow our cat and dog a private social time together. Otherwise, we highly recommend the Secret Garden.

Great team! Friendly and knowledgeable. Would highly recommend!…read more -Jerry, Lexi & dogs

I hear heartbreaking screams from dogs whenever I walk past the back side of this building. For the…read morepast two years, I've been smelling a horrible odor coming from there and hearing terrifying barking from the dogs. Somebody please check this place!!!!

I took my Golden Retriever, Zeke, to be groomed by Stefany for the first time and I'm beyond…read moreimpressed! I've never seen his fur so soft and smelling so amazing Highly recommend!

Communicative staff, flexible hours, attentive to our pets, and constant clean up!…read more We needed a new solution after our dog walker of 6 years, and their reference were no longer available for walks or boarding. Pooch Hotel, has become our solution for our pet needs. We have been taking our two dogs to daycare for about one month now (few visits per week) and they are doing so well! The group of dogs here is a great fit for our dogs, making it a wonderful environment for them to interact with other dogs and people. We will be testing out the boarding next, but we are very happy with the daycare! The staff answers all our questions, and they are reachable anytime. We are able to share information about our dogs' quirks, food, supplements, etc.