12/2- DO NOT GO HERE, THE EMPLOYEES AND OWNER ARE HORRIBLE and don't know how to treat possibly loyal customers or people in general. I tried to make an appointment with a Groupon I was thinking of purchasing and the owner cancelled my appointment twice after I asked if they'll uphold the value. They told me I was being hostile through my email (image of email correspondence attached). the comment of my being hostile was over the phone where the woman (pretty sure it was Jennifer) just simply hung up after telling me they don't want to make my appointment. not sure how my email was hostile at all but this was a shitty way to handle your business if its just about not wanting to uphold the Groupon value. you should say that instead of telling people they're hostile FOR NO REASON AT ALL. I'd give this place 0 stars but had to give a 1 star in order to post this. your business will fail if you continue this way, Jennifer.
also, if you care to respond, Jennifer, let me know exactly what was hostile about my email and why my appointment was cancelled TWICE.
12/3 update: - in response to this post above, the owner, Jennifer responded to me through email saying that I was in touch over the holiday weekend, which I was not. I did not use another phone number to call back and leave any threatening voicemail. these people clearly have me mistaken for someone else and didn't bother clearing anything up, just simply emailed in a very harassing way; a response in which, I felt I had to share here.
1. this bad review is not without cause. i'm being accused of things I did not do and being treated horribly by people I simply asked Groupon questions to.
2. From my knowledge, I did not speak with 3 people at this salon, only Jennifer and Ashley.
3. I did not speak to anyone over the holiday weekend. I began my Groupon search on Tuesday at which point I made the initial booking (booking screenshot attached) through Vagara and inquired about whether they will uphold the groupon value instead of my buying it, at which point jennifer emailed me saying she cannot but that I can book with Ashley (also in one of the screenshots attached). once I booked with Ashley, I received another email saying my appointment will be cancelled because "Diva Dive feels our relationship will not work out. We think it's best for you to find another salon, better fitting your needs. Bliss salon , Vintage salon and Courtyard salon may be better fitting for you." -- I wonder why these salons were selected as backups for me (are you saying they have rude customers, Jennifer? I'll be sure to let them know of this recommendation at my appt this weekend.). Regardless, I did EXACTLY what Jennifer told me to in her email by booking with Ashley.
4. There were not 2 communications. There was barely 1 communication on the phone whereby the employee or Jennifer just hung up on me without any reason saying I was being hostile.
5. my first communication (as shown in the screenshot) shows that I was NOT RUDE OR DEMANDING and that I was simply inquiring about the Groupon value.
6. I did not try to circumvent the system. I used Vagara and left a note when I made my booking on 12/2. I did not use any other means to make this appointment aside from the way this Yelp page and Diva Dive's website led me to, which was Vagara.
7. I did not continue to call you and did not use another number to leave a voicemail. Where are you getting this information? it would be great to see your phone logs of this considering I only have ONE cell phone and ONE phone number.
8. I did not leave a nasty, rude, or threatening voicemail. again, I simply asked about the groupon.
9. this is definitely a bad relationship, I agree with you Jennifer. But by doing this, you forced away other possibly good relationships with people who will be reading this review. people still rely on yelp for businesses like yours.
10. I don't need an apology, just some human decency would do just fine. Let me know if you have any of that lying around at Diva Dive (I doubt it) or if this is a race thing, a topic that I keep in mind at all times as a minority woman.
11. I did not TELL you that I will use the groupon, I was simply asking if you will honor the value that I'm seeing, a concept many businesses like to take on so they receive the full payment instead of just a percentage from a third party. I was only being nice by offering this in my message, not trying to maneuver around any policies. I understand rules, regulations, policies, and state laws very well, Jennifer. I'm an attorney. Let me know if you need any more proof of your misunderstanding (and that you clearly have me mistaken for someone else) and I will provide it here in this public forum.
Have a beautiful day. read more