Be warned. Stopped in to buy medical gummies. Was stopped at checkout and told my registration…read morehas expired and would need to pay recreational prices despite me showing them my card that said differently. They would not even look at the card. Immediately called Cannabis Connection only to be told i was told incorrectly by INSA. They warned me to be aware of that practice as there is a much higher profit margin with recreational. I am no longer a customer. Back to the Botanist where I have never had a problem. I would normally give the benefit of doubt, but their lack of trying to help me makes me very suspicious.

By far this is The Best Dispensary in Northeast Ohio. They have Great Staff members who are well…read moretrained, competetent and kind. They also have the best prices and are always willing to help. Thank You!

The guy there seemed nice. We went in because a huge sign said free samples but it is a LIE. Even…read moreafter spending $100 no samples of anything. Right there on that point I won't be back. If they lie from the start what else are they lying about. Their selection of items seemed average to the other stores I've been to like this. Their prices too are average but while others have sales I think this place will lie again so I won't be back

Service was good Explanation good, Instead of the cream I was given "Good Life CBG Gummy Rings"…read moreby mistake which discovered when I returned home I paid $65, put on my Visa card with 15% tip. Neither the gentleman or me looked in the bag. I do not have a receipt . I was so glad I found this place as the "Botanist" was not as helpful, but never got the wrong product. As of this time 3:00 no answer when I called. I will be back tomorrow. Would appreciate call back Jackie Hlivak 440-278-4019 home 440-227-6466 cell

The staff at this location was top-notch. Every single one of them was super friendly,…read moreaccommodating, and informative. It was a welcoming atmosphere. Not cold and corporate like the other local dispensary. They have a drive-through, too. All items can be ordered online for pickup. And they have a large selection! I highly recommend visiting this location.

Everything went great! Everyone was very friendly and couldn't have been more helpful. I would…read morehighly recommend this establishment.

Every time I go there the door is locked the short guy with a beard and hat on all the time thats…read morenew is always outside or locked up due to being in the bathroom. I've had to wait outside for up to 30 minute. The place has closed early all the time. Place has seriously gone down hill this last month

I'm always impressed with how this shop treats its customers. The employees are super attentive,…read moreand they never rush you. They have a great range of products at unbeatable prices, and the boss makes sure to offer promotions that keep things affordable.

Great staff!! Always pleasant and never keeps you waiting. The store is very clean and welcoming…read more Lowest price in town!

Found this place when I moved here five years ago. Generally a couple bucks cheaper than other…read morelocal smoke shops. The staff is always nice.

Best prices in town highly recommended great customer service. They have very very of big selection.read more

This store sold me an empty, gold, whip, nitrous oxide canister. Beware save your money go…read moresomewhere else that actually cares about their customers.

Coming in from out of town. Best smoke shop I've been to. Had an issue with a torch. Called this…read moremorning told me to bring it in and look at it. Dude was very nice. Helped me out. Was able to fix the problem!!! Thank so much man!!!! Mad love!!!!

I have been a loyal customer since they've opened. Yesterday i was asked to leave the store because…read morei was looking around after i made my purchase. Their sign on the window says vapers welcome. Well, you're not welcome after they get your money. Completely rude and disrespectful way to treat your loyal customers. I'll never be back.

I normally don't do reviews but I felt compelled to this time. I'd give this place a five star but…read morethe young employee there is VERY VERY RUDE! The owner is AWESOME. Very nice, helpful and polite. I would avoid this place if the young shaved head kid is working. He's ALWAYS on his phone. Talking or playing poker. You ask him a question and he gets pissed. There are no prices visible. The young kid must have never heard of customer service. If you ask him about a product? He rudely will tell you he has no idea. Are you buying it or not?! The owner? Takes his time with w ach and EVERY customer he interacts with. The kid needs to find different work away from the public. VERY VERY RUDE! Hopefully the owner will replace him soon. At one time I sent people TO establishment. Lately I've been turning the away. At least until the kid is replaced or learns to stay off his phone and more on his work and customers.

Hands down best vape shop in the mentor area. They have the lowest prices,the BEST selection, and…read moreover the above customer service. I have been to all of the vape shops in the mentor area, this store totally exceeded my expectations. If you live in the mentor area, go to this vape shop, it's worth the drive and you will not be disappointed.