Arrogant & Patronising Female Staff!!
I went there yesterday with a friend & with my aunt who had been a regular costumer. We were there nearing 5 pm for coffee. Our friend who was with us asked the female staff who was at the till if they were closing, this female staff who already appeared to be unwelcoming to us the moment we approached the order counter, told us that the kitchen is already close so only coffee was available. We ordered three coffee & sat down. We were the only customers in the coffee shop. With no food available, we opened the ricotta donuts we had with us to eat with our coffee. A few minutes later, this female staff approached us and told us that food bought from outside the coffee shop is not really allowed & we should not be eating it there & next time it wont be allowed. I asked her if we can order food to have with our coffee then so at least we can eat something, but she said the kitchen was closed. I said to her, well, "we ordered coffee anyway & you didn't have food so it should not really be a big issue". This female staff replied "well, it is the policy, & if it's in in a fine dining restaurant, you wont be allowed to bring in your own food". Of course, any restaurant will have similar issues as they have food to serve so that's fair enough & normally, if what she told us was delivered in a nicer way, it would be a non issue & we were happy to comply but this woman talked to us in a way that came across as patronising. I couldn't quite worked out if she was out to prove anything but she was arrogant even from the first moment we walked in. We talked to one of the other staff there when this female staff stepped out of the cafe asking who was the manager & the owner so we can complain & this arrogant female staff came back asking if there were any problem. I told her she was rude & told me that I was the one who was rude to her. She then said that they have cakes we could have bought as we were eating sweets we brought from outside but she did not mention these cakes were available as she made it clear to us that the kitchen was closed & we could only order coffee when we ordered.!!! Hhmm, that's not what we were told so that was inconsistent! She was non apologetic as I walked away because the argument was going nowhere. This arrogant female even mentioned us that she knew my aunt comes to their cafe regularly that even made me more annoyed that other places who recognise regular customers who pay & order food from their cafe almost every day would have been more accommodating, more flexible and understanding given they had no food to serve us. Shame, their coffee was nice but not only did they loose a regular customer, they lost two other potential ones. Apparently, this arrogant & condescending female staff is the manager !!! Dining & Co Castle Towers, you better get rid of your manager or train her to treat people right ( or does she only treat certain people that way, I wonder???) as she has no idea of what customer service is and definitely has an attitude & ego problem! It would be interesting to hear from anyone who had a similar experience about this arrogant rude female staff. I rated one for the coffee but my experience at Dining & Co Castle Towers was very negative, I'd never go back there again. Service and comfort are just as important as the food!!! read more