Worst experience ever. Should have turned my back as soon as I was attended to by a grumpy young blonde staff who gave me a piercing stare when I asked what the flavours of the mini quiches were. With same staff at the register, I ordered a cheese toastie with latte, a bacon mini quiche, and 2 nutella doughnuts. There was another item appearing on the register which I did not order so I questioned what that item was. She told me not to mind what is appearing on my side of the register because it is not the same as what appears on her side. Really???? She was then assisted by another staff to fix the bill. Total bill was $20, I gave her $50 and she gave me $20 change. I was walking to the table when I realised I was shortchanged. I called on another staff to give me the correct change.
Now came the coffee, 2 lattes were brought to the table by another staff asking me if I ordered for chai latte or a soy latte. I didn't order any of those and she readily grabbed a full cream latte sitting on the benchtop. Coffee served to me was at room temperature!!!! I couldn't drink the awful coffee so I asked for it to be changed.
It was a good 20 minutes since placing my order plus all the confusion that has happened and the toastie for my daughter hasn't arrived, all other items were already served. Again, I asked if the toastie is ever going to be served. I was told it is just in the toaster. More than 5 minutes has lapsed and it finally came.
After all the unpleasant experience, and horrible food, they offered me a free coffee card which I declined because I am NEVER EVER coming back. That was my first visit and definitely the LAST. Hoping to see another establishment in that spot at Castle Towers very soon. Giving it one star makes The Shed Cafe sooo overrated!!! read more