Poor customer service once you make the purchase. Treated me like a pest for following up on arrival date of my jewelry, after no communication. Not somewhere I'd recommend to others based on this alone. read more

My fiance and I had an amazing experience getting my engagement at the Diamond Vault. We had been shopping around and checked out a couple of chains. I wanted a sparkly, quality diamond on a reasonable budget. We found the style I wanted. A large stone, semi-antique look, surrounded by little diamonds and diamonds on the band. But the prices offered at the chains had too much of a markup- (we consulted Blue Nile for an acceptable range). Then we found the Diamond Vault. The folks at the Diamond Vault were so helpful. We had three visits before making the final call Each one was relatively low pressure. First we found the right setting. They have fairly good range of settings, but don't have the selection of some of the large chains.What they did have was a unique take on the common setting types. Next we started talking the 4 Cs, they were very knowledgeable. We landed on what we wanted and they sent off for a couple diamonds for our next visit. I noticed some gorgeous necklaces while I was in there for the ring, but I kept my eye on the prize We spent an hour our next visit chatting about the diamonds, looking through the magnifying lens at occlusions, and comparing the colors. I got my every question answered. We were quoted a price and once we did some comparisons were were astonished how great the deal was. The ring took a month or so to be set. They even offered a suggestion to help up save an addition couple hundred. My ring is gorgeous and is well complimented to friends and strangers alike! Whenever we have had to go back for a cleaning, or for insurance docs, they have been happy to see us and more than helpful. The only reason it's not 5 stars is because a little side stone popped out a couple weeks after getting the stone, but they were apologetic and happy to fix it. I would recommend this place wholeheartedly!! read more

It all started one normal morning when i woke up. Did my usual morning rituals and left the house to take my girlfriend at the time to work. Kissed her good bye and went on my way. Wait... I should marry her i thought. So i go to the bank then embark on my Lord of the Ring journey. After browsing a plethora of jewelry stores i was spent so i decided to go for a bite to eat at legacy place. I see this little jewelry store and i say what the heck I've tried everything else. As soon as i walk in i was greeted by Deb in such a manner that i was immediately captured. I explained that i was looking for an engagement ring. She proceeded to show me the diamonds. She knew exactly what she was talking about. Initially i was going for the biggest stone that i could afford. Because of Deb i learned that the size of the stone is only the tip of the iceberg of what one should take into consideration when making a decision. Diamond guild offers QUALITY diamonds. If not for Deb i would of ended up going to a mediocre jewelry store and have gotten a big diamond with awful color and clarity . Instead i got a good sized diamond with a quality that i would not have found elsewhere. Next i looked at the setting. I choose the setting i think my fiancé would like. I was done. Out comes the paper bag and i was done. In about a months time i get the ring and it was gorgeous. She said yes!!!!!. There after a couple of times me and my fiancé noticed that the little stones on the corner went missing. Every time it happened the Diamond Guild was happy to fix it. But after a couple of more times of it happening my fiancé was fed up feeling like she had to walk on eggshells every time she had her ring on. So back we go to the diamond guild. We explained that in the time of one year the problem persisted. It was an issue with the setting design. The team at the Guild took ownership of the problem and had us select another setting. We sat down with them and selected a setting that would fit her best. The new setting is perfect and she is extremely happy. The folks at the diamond guild are world class customer service experts. Their quality is exceptional. Deb, Trish, Doug and the rest of the team thank you so much. This Diamond is certainly forever as is the memory of my experience with you all. This is where everyone should be going to if they are serious about the one they love and want to get a piece that will stand the test of time . Thank You, Thank You and Thank You Ramon & Diana read more

Everything about this place was outstanding. David was a customer's dream in terms of laying out all of the facts. He's a salesmen unlike any other I've ever dealt with. Very genuine and cordial, but well informed. I purchased my fiance's engagement ring there, and couldn't be happier with it. Plus, you can go to the Yard House afterwards and drink the "I just spent literally all of my savings on something" anxiety away! much recommended. read more

Doug was fantastic while helping me fiancé and I to pick out an appropriate setting and stone for our taste and price range. Even though we didn't have a huge price range, it was refreshing to work with a manager who gave even the highest level of attention to a buyer who wasn't necessarily spending the most money. He even coordinated a whole elaborate story with my fiancé so that I would be "thrown off the track," so to speak. Of course this helped me enjoy a proposal that was still somewhat of a surprise! Above and beyond, Doug, thanks. I am picky and expect perfection, and let me tell you, this ring is absolutely gorgeous. It's perfect, and our experience at Diamond Guild was awesome. read more

Doug, Debbie and the entire team at The Diamond Guild are fantastic. Extremely easy to work with. I was going back and forth on my deciding what to get for an engagement ring. They were more interested in me finding the right stone, more than what it cost or how much I spent. It was such a refreshing experience. Most other retailers want you to buy the most expensive thing, here it's what right for you. My fiance couldn't have been happier with her ring. I can't thank Doug, Debbie and the team enough. I'll be seeing them soon to buy our wedding bands. They get my highest recommendation. You won't be disappointed. read more

I have been doing business with the Karten family for over 25 years and I have never been disappointed. Their jewelry is top shelf and their employees are extremely helpful. If you want to be treated fairly, The Diamond Guild and the Karten family are the best! read more

My initial experience was fantastic, although my order took longer than I expected, it was worth the wait. These guys are amazing. read more

The Diamond Guild - Jewelry Near Me - Norwood, Massachusetts

A few years ago, I bought two pieces of jewelry here, one was custom made. I asked if they could take my emerald tennis bracelet and create a necklace out of it. Throughout the process I was told it was possible, only to receive a call where they informed me that they were having difficulty with the softness of the stones. They then proceeded to give me a necklace that looked completely unfinished and the sales person tried to tell me that it was "beautiful and amazing" as I looked on in horror. Needless to say, they completed it and I left with a necklace that was ok but far below my expectations. The necklace broke soon after and I kept it like that for a couple of years because I was so frustrated I couldn't even look at it. Today, I brought in the two pieces I bought and the salesperson clearly recognized me, she had the nerve to quote a price to fix it that was twice the amount that I was quoted at the jewelry exchange building downtown. No remorse for my terrible experience. I hadn't been to the store in years and this solidified that I will never return. Be wary of the quality here. The pieces may be nice but the necklaces are cheap. read more

I had a custom design made to add 2 rings to my original engagement ring and to. Ale custom cuff links for my husband. Elaine, Mike and Doug were so helpful and detail-oriented. The results are beautiful and exactly what I wanted. I recommend coming to the Diamond Guild for all your jewelry needs! read more

Everyone at the Diamond Guild was wonderful to work with. Elaine helped me to design a ring that had been a necklace from my grandmother. She completely achieved the look that I was looking for to honor my grandmother. Elise also helped my mother design an upgrade to her wedding ring, which came out so beautiful. I love how the Diamond Guild creates digital proofs of what the designs will look like. Elise was extremely responsive to emails and helped us through the process. Doug and everyone else there was great as well. I will 100% recommend the Diamond Guild to anyone who needs a jeweler, and I certainly will be back. Thank you!!! read more

Very nice, knowledgable staff here. We bought an anniversary present here and are very happy with our purchase. They even cleaned my other jewelry while we were looking around, before we even knew we were going to buy anything yet. I would definitely go back! read more

Just purchased an engagement ring here last Thursday and it came in 3 days. What a great place and a wonderful, professional staff. Doug was so helpful and mindful of my price range. He made it a point to tell me the stone was EGL certified and it would be rated a little lower under GIA. This is information I wouldn't have known to ask, and the whole experience just felt right from the beginning. The ring is absolutely gorgeous, and even though she hasn't been given it just yet, all her friends and family love it! We will definitely be returning for our wedding bands come next year! read more

I haven't been to Legacy Place in about a year. I noticed that they finally have a high end jewelry store and I had to go in! When I walked in I was greeted with a nice "Hello" and made to feel very welcome. I looked around and was impressed with the quality and selection that they have. Leslie, the sales associate I was working with, mentioned they have a Wish List that they keep on file so I filled that out...hopefully I will get something off that for my holiday gift this year! The staff was great and will be going back. read more

Do not go there!!! The absolute most dishonest outfit there is. They claim that they pay the highest price for gold, but what they don't tell you ahead of time is their fees - which is close to 50%. They tried to justify their ridiculous fees by telling me that my 24K gold chains (tested as 24K in their store!) contained other metals! They either didn't know what 24K meant or they were just bunch of liars and cheats. You decide. read more

I just had the best, most pleasantly professional experience at the Diamond Guild. Throughout my entire visit Yvonne took great care of me in my reckless hustle to get the perfect gift after finding out my order from a different jeweler was not in!! As someone with less of an eye for this kind of thing, it was a breathe of fresh air to have her lead me through the process. The yelp deal definitely helped too!! They are all incredibly nice and passionate about their jobs. I am officially using this store, and Yvonne specifically, for all future purchases for my special woman! read more

I bought an engagement ring from them and couldn't have been a better experience! From a guys perspective I had an idea of what I was looking for but was taken care of 100%. Not only did Mr. Murphy take care of me it was stress free with no pressure or tricks. Don't know where to start? Come here. Have an idea of what you want? Perfect, come here I had the ring within two days. I'd recommend them to anyone! read more

UNBELIEVABLE! Words can't describe my love for this place. They patiently worked with me through the entire process of desiging my custom band and worked diligently with my fiance to find the perfect center stone. I couldn't be happier with the amazingness that is my engagement ring, and I am so happy I get to wear it for the rest of my life. If you are planning on proposing to someone- this is the absolute best place in Boston to go. We worked with Doug and Louis and they are wonderful, but everyone else there is just as fabulous- you can't go wrong! I promise you will enjoy the experience as nuch as you enjoy the finished product. read more

We always have a great experience at the Diamond Guild! Everyone is incredibly helpful, knowledgeable and friendly and since I have been there several times they know exactly what I like. I had my engagement ring and wedding band reset there and I absolutely LOVE what they looks like. Customer service is also fantastic. I went in with a silver bracelet that got discolored and they spent a lot of time cleaning it and they were able to get it looking brand new! read more

My boy Doug is the man! Extremely helpful, and patient! I had no idea what to get my girlfriend for Valentine's Day and it took him no more than 5 minutes to find the perfect set of earrings and necklace to go with it according to my budget. He's the best!! read more

Very dissapointing experience. While they display great products, and the staff is very friendly and polite, I did not get what I paid for. Three months ago I placed an order with them and they told me it would take two weeks to arrive. It did not arrive and they told me to wait another two weeks. Then I call and they tell me to wait another two weeks. This has been going on for three months now. I doubt I will do business with them again. read more

DO NOT SELL YOUR GOLD HERE.... I went to three different places to sell my gold. Two places were paying from $30.00 to $35.00 per penny weight. The diamond Guild was paying $16.00 per penny weight. To make matters worse they had a sign say that they pay the highest prices for your gold. What a joke. read more