Couldn't help me with my watch repair. So not sure how good they really are. Not much inventoryread more

I came here to get the battery replaced for my Bulova watch. The service was well done, quickly (I…read morewas there for less than 10 minutes) and at a very reasonably price. Would definitely recommend!

If I could rate it 0 stars, I would…read more.... I purchased a Scott Kay bracelet and ring from this jeweler years ago. Scott Kay jewelry is known for its unique black antiquing -- a design element that is embedded into the metal and requires professional, careful handling during cleaning. If not done properly, the antiquing is stripped away, ruining the piece. I've had them clean these pieces in the past without issue -- until now. My wife brought them in recently for their annual cleaning. She made it explicitly clear to the person behind the counter that these were Scott Kay pieces and that the antiquing must not be removed. She was met with a dismissive "yeah, yeah, yeah" attitude, and despite the clear instructions, they went ahead and completely botched the job. They destroyed the bracelet. The antiquing was stripped away, the finish is now tarnished, and the piece looks absolutely nothing like it should. When my wife confronted them -- visibly upset -- their response? "We're no longer a Scott Kay retailer," and a half-hearted offer to maybe "try reaching out to someone" who could help. No real apology. No offer to take ownership. Just a shrug and a weak "there's probably nothing we can do." This was 100% their fault. They never should have accepted the bracelet if they didn't have the capability to handle it properly -- and now I'm left having to track down someone to recondition the piece and pay out of pocket to fix their mistake. Absolutely irresponsible and unprofessional behavior. This jeweler clearly doesn't understand or respect the value of the pieces trusted to them. If you care about your jewelry, especially high-end designer pieces, take them somewhere else -- somewhere that will listen, treat you with respect, and most importantly, not destroy your property.

The jewelry there is very pretty but I wouldn't use their repair services. I had a 14k and jade…read morebracelet there for 1 month to be reglued. I picked it up today and before I got home, it had fallen off me. Just to be clear, I was driving, not haying a field. They did refund this laughable repair after I called. Additionally, I had a pearl on a ring reglued. They called me 2 weeks ago to be sure if they added more gold to the pin that it was ok with me. Totally. I asked them to provide me with an insurance appraisal additionally and they agreed. When I picked up today (again, after a month) no appraisal. Come to find out, they no longer do appraisals for anything not purchased there. Would have be a great time to tell me that when I asked. One more thing. When you ask for your Barmakian purchased diamond (over $15k 12 years ago) to be cleaned, she puts it in the little jar of cleaner. Just like we have at home. So sad to see what was excellent service diminish to this point. Training and retraining repair people and repair desk help would be useful. We'll be taking our business elsewhere. Very disappointed. Edited to say thanks to Allie for responding but I won't be back. Regarding the cleaning I requested, I was actually seeing if they would do it since when I dropped off my repairs I asked and she literally dropped it in the sanitizer and handed it back to me. I called it polishing this time to make it different from how I asked last time and received the 'sanitization' only. Yes, I understand the polisher is on vacation, but perhaps the desk person should have said something like - "but I can steam clean it for you". But not offered. Generally put off by the service staff and then the failed repair was icing on the cake. If I had lost this very precious bracelet it would have been your fault, but I would be without recourse. Too little too late. Recommend better training for your staff. Maybe less opulent setting and nicer people. This review remains at 1 star.

My family has been coming to see the owner almost 40 years no. Just to be clear on some of the…read moreprevious, negative reviews. He asks literally everyone what's up. I believe it's his way of trying to make you feel like you're welcome and it's like just coming to home and saying hello. It is no way to push you out the door. I have sat there chatting with him for two hours at a time. His work is impeccable, personality, incredible, and his family has been giving part of the community for years. As many should know, in this state age, it is hard to find a quality jeweler, let alone a jeweler who has an apprentice under them to take over someday. If you want quality, the fact of the matter is you have to wait for your peace to be finished. I promise it's worth the wait!

My BFF at work asked me if I knew a trust worthy jeweler and guess who I picked?…read more I brought the ring in to have it fixed for her and had a lovely visit. While there of course I checked out all of the "real" pretty gems. Mr G is always suggesting I get something real but I am always so nervous and stick to the costume fun funky items. I put a few things on my "wish" list and left the ring in hopes of picking it up after the new year. Of course the ring was repaired and looking better than it was when I dropped it off for a reasonable price and much faster than I had hoped. The 5 stars is for trust, being a small town business, being a stand up guy and having a wonderful selection of beautiful pieces. 5 stars for Mr G buying me unique and stunning fun ring that fits me and my personality.

I had a Bulova watch repaired for my dad. Service was thorough and prompt, very easy to work with.read more

I had such a great experience with this jewelry shop! I brought in my marathon medal to have it…read moreengraved, and they absolutely exceeded my expectations. The staff was friendly, patient, and really took the time to make sure the wording, font, and placement were exactly how I wanted. The engraving itself came out perfect--clean, precise, and beautifully done.

How a Fine Jewelers shop should be...elegant without being overwhelming and offering an up to date…read moreselection of classic as well as "on trend" pieces that work for daily or occasion enjoyment. You can also find an ever-changing selection of estate and vintage/antique pieces to tempt you. Have a unique design in mind? The staff at A.M. Deprisco will sit with you and guide you into bringing your ideas to reality! Expert jewelry and watch repairs and Jewelery appraisal are some other services this long established (almost 80 years) family business can offer their clientele!

I just picked up two custom pieces from DePrisco in Wellesley and I'm blown away. They're both…read moreexactly what I was looking for but somehow even more beautiful and so well crafted. Everyone in the store is so incredibly lovely to work with. We have worked most with Judy who is such a pleasure to work with. Everyone in the store makes each visit so fun! We dropped off a gemstone today to have set as well. I tried on a tennis bracelet that I'd love in the future (hopefully!). If you're unsure where to shop for fine jewelry or for repairs - I cannot recommend DePrisco enough.

Today I needed an adjustment on my watch. Adrian was very helpful and friendly on the phone and…read moreinvited me to come in. Then she expertly worked on the needed adjustment which came out perfect. I offered to pay for the service but Adrian said it was not necessary. This store is a real gem in the Wellesley community.

Purchase was back in December 2018…read more Had a LOVELY experience buying a hard-to-get Rolex wristwatch with Alex Jalai in the Wellesley, MA location. He was knowledgeable, friendly, approachable, attentive, and very quick to respond to questions/concerns. Definitely ask for Alex if you're ever in Wellesley.

Date and time couldn't be further from a "local business". First reaction I had when walking in was…read moreoverly snobby and stand-offish starting with the greeter (if you'd call them that) and all the way down to the employees. Yes, certain watches (Rolex) are hard to get but this business epitomizes their supposed exclusivity...and I know why! They are not exclusive; they just don't have any new stock. They flaunt their supposed exclusivity because they have extremely low new Rolex stock in the store (or perhaps it's just in their DNA). All the new in stock Rolex watches I saw were older and undesirable models. Rolex typically only slots the best new stock for the best AD's, and Date and Time is not one of them. Instead of working with the customer, they pretend to be an exclusive AD. Date and Time is hands down one of those AD's that will likely treat you like dirt (they did it to me) unless you're a long time customer or they decide that you fit the mold of their "exclusive customer". This store is an epic fail!

First time visiting for a repair. The store is spectacular! Absolutely Beautiful. All display…read morecases are very tastefully designed and well lit. The Customer Service Personnel is very friendly, knowledgeable, willing to help but not overbearing. The service was excellent from an experienced watchmaker. Was very surprised with the exceptional service as I did not have an appointment and the item for repair was purchased elsewhere. Will be back in the future as their generosity earned more than they asked of me.