Sooo upset with this place, leaving to see a new dermo. I have been a patient for years, and have…read morebeen struggling with my acne a lot recently. I made an appointment for help, (which mind you takes forever to get into in Cincinnati) and they turned me away because my insurance got renewed a week ago and a copy hasn't come in the mail yet. I provided the new numbers/information digital bu they still refused me after driving all the way out here simply needing serious help with my skin. I understand doctors need to see proof of insurance, but she didn't at the very least even have the professionalism or decency to come out and speak to me about it, rather had the front desk shun me even though I was visibly tearful and stressed since I spent the time driving all the way out looking forward with getting help with my acne. So disappointed

I have been seeing Dr Long for many many years. I've liked her for both medical and cosmetic needs…read more However, recent visits have been awful and it's to the point where I need to find a new practice. She has an aggressive nurse who has been incredibly rude and has an arbitrary policy for late arrivals - I can't tell if it's 5 minutes or 10, but I've been in both scenarios and there is no grace period in her mind for a downtown office. It's so aggressive, I won't be back. It'll ruin your day.

I have eczema and was looking for a dermatologist near my home. I read the reviews on google and on…read moreYelp and impressed that I called asking if they accept new patients. They were able to get me in a couple of weeks. I didn't have to wait long. There is a $25.00 fee for new patients (non refundable) which I understand incase of no shows. They sent me a questionnaire and health info information to fill out online so I didn't have to do it at the office. Very easy and quick. This place is pretty big, not only do they do dermatology, it's also a place they do Botox and other cosmetic procedures. It's so clean and the staff is attentive/ super friendly. My dermatologist was Emi Dougherty, CNP - Certified Nurse Practitioner. She was very patient and answered all my questions. They prescribed me Opzelura cream for my eczema. It's worker so far and I scheduled another appointment for follow up and skin test. Overall I am satisfied with my visit and recommend coming here.

First of all, the vibes and decor are immaculate. Second, the business is woman owned…read more Third, the care is efficient and effective. Cannot say enough good things about Mona!!

I've been trying to get on Acutane for months and the office keeps prolonging the process. First it…read morewas issues with my iPledge. I told the office my account wasn't set up but they told me it was fine. When my appointment came around one month later, the office finally discovered that my iPledge wasn't working. I had to redo my labs and wait another month to begin Acutane. I was charged for both appointments. When I finally had my appointment to begin treatment, I show up at my scheduled appointment time and the office tells me they canceled my appointment because my provider went home sick. They told me there was no way they could find anyone to see me at my scheduled appointment time. The woman at the office told me "Life just happens and we have to deal". When I go to my rescheduled appointment, I am finally prescribed Acutane, months later than intended. When the pharmacy went to fill my prescription, they couldn't because my iPledge account was still set by my provider to my original appointment date that the office canceled and the prescription window had closed. I called the office to resolve this issue. I was put on hold for minutes just to be told that someone else will call me to figure it out. When I confirmed with the woman that someone would get back with me, she responded, "yeah that's what I just said." I have been very displeased with the administration at this location. They do not pay attention to details and do not care about the inconvenience caused to patients.

I will not be returning to this practice! The scheduler who informed me of my biopsy results was…read morerude. When I started to ask a question, she told me I needed to be quiet and listen. I was never given an opportunity to ask my question of the actual provider. The scheduler also insisted that the excisions of Basel cell and squamous cell cancerous spots needed to "wait" for treatment until I was fully recovered from a knee replacement surgery. That is incorrect and dangerous information! I have since made an appt. with another derm practice for timely follow up. I really liked the PA, Abigail Main. But, unfortunately they have a scheduler who thinks she is qualified to dispense medical advice that is dangerous and erroneous. Therefore, I would NOT recommend this practice.

Have your insurance card, or you may be forced to leave or pay out of pocket, which the…read morereceptionists pointed out could be expensive, presuming I could not afford. I have insurance. I just brought wrong card and asked for a minute to call my office and get a copy. I actually thought she was going to tell me to leave. I'm still in shock. I know I am not the first person to bring the wrong card, she made feel like I was trying to steal from them. Wow!

For annual skin body scans, they bill it to insurance as an office visit vs preventive care which…read morecauses most patient to have to pay out of pocket expenses instead of being fully covered by insurance. Another example of why healthcare is not affordable in the US. Instead of prioritizing the importance of encouraging patients to care about skin health, they choose an option to gain more money from the system. I will not be returning.

Two of my three previous appointments with The Dermatology Group were canceled by this…read moreestablishment. For my next appointment, I arrived 12 minutes late because of road work and heavy rain in the area, and I was told I would have to reschedule the appointment because of a strict 10-minute limit. Does not seem fair to me. I won't be back.

Beware, they will tell you that they take your insurance but neglect to tell you that each doctor…read moremay or may not accept your insurance and you won't find out until you get an enormous bill in the mail. Fraudulent practices.

Went to see Dr. Reeder in 2014 for a breast uplift and small breast reduction' He didn't show up in…read morethe operating room until just before he put me out and he also had a student with him that he let do one of my breasts and I was not informed that this would be done at all. You can certainly see that she was not very skilled at doing this surgery' Also, I paid cash up front for this and later my insurance sent me papers showing he charged them $10,000 for a large breast reduction. I called his office and spoke with him and he said his office personnel must have accidently done this charge. He never corrected this! And he also did not reduce my breast at all! I do not find him "trustworthy" at all.

He was easy to talk to. He will do it as long as he knows it'll be a safe procedure. He has done a…read moregreat job on my surgery.

Thank you so much for the professionalism Dr Elizabeth provides…read more Her and her staff are so knowledgeable and friendly! Thank again. Peggy

I am awaiting a call back to set an appointment. If it's anything like the other Dermatologists…read moreI've tried to contact, (their offices close @ four Pm). I'll just keep searching. This group @ least takes a message when they are out!

The communication with this group is terrible. Between trying to get lab orders, getting…read moreprescriptions to the pharmacy on time and multiple phone calls to make sure these are done and timed out (for Accutane), it has been a huge hassle. Waiting for someone to call you back and to have any questions answered will take several days. They stress how important it is to be at all appointments and to have your lab work done and when we show up to get labs, no orders are there or we go to the appointment and have to come back the next day because they forgot to do something. It is very unprofessional and so disorganized.

Communication is the number one issue with this place! Nobody answers the phone! If they do answer…read morethe phone it goes to a call center overseas??? Many people have complained about this with no resolution???

Yuck! We have been patients at this practice for decades , seeing mostly David's father Clay - who…read morewas a great guy. We often go in the room together, both with appointments. But we found out today their policy has changed, only the patient can go in the room. But, because of something my husband found concerning on my leg , my husband wanted to go into the room with me and he was told no. I asked David about it, he said he stood by this, and they "run more efficiently" when only the patient is in the room". What does that mean ? It might cost you a minute or two, and time is money? I don't think his dad would have disallowed a concerned spouse of 35 years to accompany me. What a shame. We will find a new doctor.

called to make an appointment and was told I had a balance due...from 3 years ago! Never received a…read morecall or letter notification. Was told insurance wouldn't cover the bill due to ID number incorrect. Well isn't that why the office makes copies of the insurance cards! Seems to me that's lazy office staff! And Im stuck with the bill. Will never go back there!

I've never been treated so rudely by a dr. Asked him questions about the much bigger than expected…read morescar and he refused to listen or discuss my concerns. "I'm ending this appointment now" please find someone else.

Some background so you can weigh my review. I have been treated for skin cancer by different…read moredermatologists in the District of Columbia (1 navy Doctors), Virginia (2 army Doctors), Maryland (2 civilian Doctors), and Cincinnati, OH (2 civilian Doctors). I left the last two Cincinnati Doctors because of poor screening with the first and poor billing practices with the second. I met with Dr. Brown for the first time in October of 2022. The nurse (her name escapes me) was professional and administered local anesthetic virtually painlessly. Dr. Brown seemed professional, and compassionate. She completed a full body check, froze some sites and took one biopsy. The administrative staff I have spoken with and met are pleasant and professional.