Brandi is kind and was eager to see my dog and groomed her with care, detail and kept her…read moreconsistent with the expectations of her breed. Pawsh Paws was conveniently located & plenty of parking. The store was clean and I felt good leaving my dog with them :-). I will glad seek Pawsh out the next time my Golden needs to be freshened up!

We took an appt from a social media post about available openings. Response was immediate and appt…read morewas booked three days out! The technician inquired about our hopes for grooming and exceeded our expectation. Our doodle was done in 75 mins. Very pleased with this experience. We will book again! Thank you! Pic is 3 days post appt after rainy days.

Great cat and dog groomer. Reasonable prices. I've used Cristen's services many times.read more

Left this business a message, asking for an appointment. It's been several weeks and I never heard…read moreback. I would have loved to be a new customer there but the lack of response is fairly discouraging. I have since found a lovely alternative option and have been able to reach them promptly.

Great service and a wonderful owner - I'm so grateful to be a customer and all of my dogs have…read moreloved it.

Great place for grooming and pet supplies. Very friendly and accommodating staff and great service…read moreat a great price.

We recently moved to the area and needed a close and reliable dog groomer. Luckily we found the Pet…read moreSpa. We had some difficulty getting them on the phone, could have been an us error or a them (not really sure). But once we went in and booked everything went well. We had our dog groomed and did the half day dog day care. Both were a great hit. The staff were informative and really seemed to enjoy working with the dogs. Looking forward to our next interaction.

I wish I could say something nice other than that the people were friendly but I left disappointed…read more I had recently moved to Rochester, and this place is right by the nail salon I like, so I thought "perfect - near the house, near the nail salon...let's give them a try!" I made an appointment and was told that for a bath and nails it would be about 2 hours. Because my dog is blind I'm kind of a nervous dog mom, so I dropped her off, then set a time for 2 hours...no call. Gave it another half hour - nothing by, so I called to check in (especially bc another review had brought up issues with them getting to their dog and communication). They told me that she was ready, so I went and picked her up. She seemed a little damp so I figured they'd dried her as much as possible without scaring the hell out of her. Got home and my boyfriend was like "she doesn't smell like she got a bath" which is weird for a post-groom. Then I took a closer look at her nails - they were still long and her dew claw seemed way too long and curled. This just wasn't acceptable but they'd already gotten my money and I really didn't want to call or go back. Aside from not feeling like my dog was properly groomed, I really wasn't impressed with the place itself. Because it's a "pet spa" (which I use loosely based on my experience) and a doggy daycare type place, the smell of dog feces/urine overpowers the smell of the spa. And it just didn't seem like a very professional business to be honest. I wouldn't recommend this place to anyone. Maybe as a last resort but that's even after a bath outdoors with the hose.

Tim is an amazing dog groomer and overall nice guy. Ginger has been to a few locations but we have…read moredecided to book regular grooming appointments with Tim and put her on a 4-6 week schedule. Highly recommend Tim and we have also left Ginger there for overnight boarding. Cannot endorse Tim's services enough!

SO amazing, we are helping a friend whose Shih Tzu Bobby needed to be groomed badly. Bobby is also…read morean old pup who can be grumpy sometimes, Tim was able to fit us in earlier than we expected and we are so thankful for that! Bobby is looking amazing, and he is so happy! Thank you again!

Everything is very good and friendly nice to the animals! always explain the cut you want every…read moretime. They don't mark down what they did like some places

Been going for years! I love how comfortable both my dogs are with the ladies and they always do a…read moregreat job

Would not take my dogs anyplace else, This business has been in operation for many years, and is…read morefamily run by liscenced (of course) operaters. Clean and well kept business. I've been to many dog salons but definitely will stick to this one. I highly recommend Bow Wow Salon to anyone looking for a professional, kind, and courteous staff to work on your fur babes.

Bow Wow Salon doesn't deserve to be in business…read more My visit was the worst experience I've ever had with a dog groomer. Took my rescue dog for a bath and nail trim. I emphasized I was there mainly for the nail trim and told them in advance he does not like his feet touched but the dozens of groomers we've been to throughout the country (we've lived in 6 states in the past 5 years) have been able to trim his nails just fine. I even brought his muzzle for them to use. First, the groomer called me at 9am and asked if I could bring my dog in at 10:30am instead of my appointment time of 11:30am. I said sure. I dropped him off at 10:30am with the above instructions and they said to come back at 12pm. At 11:15am the groomer texted me saying she was almost done and asked if I could pick my dog up asap because I told her he's not good with other dogs and they don't seem to have the ability to separate dogs after grooming. So I dropped what I was doing and rushed back over. When I arrived, the groomer and owner told me they couldn't do his nails. Even with the muzzle they said he was dangerous and they couldn't do his nails. I was not happy but said ok, how much for just the bath then? They said the price would be $50. I said what?? I was quoted $40-45 for a bath and nail trim. The groomer rudely said, "We charge more for bad dogs. You have a bad dog." I said, I'm not paying more than you quoted me for services I didn't even receive. The groomer and owner started loudly telling me I needed to pay $50 because I have a very bad dog. Absolutely disgusting behavior on their part. I didn't even know where my dog was until I paid $53 for services not rendered. I would rate this groomer zero stars if I could. I have never experienced such nasty behavior from a shop owner. They don't love dogs, they don't know how to handle dogs, and they don't know how to be business owners. They could've avoided this terrible experience and review if they A) Didn't repeatedly call my dog a bad dog and B) Didn't charge me for services not rendered plus more than they quoted to begin with. I will be challenging this charge with my credit card company.

Kara is simply the BEST!…read more Before Kara came to my house I have not heard of at home pet grooming. This is a niche market that I am sure Kara will soon dominate in the Rochester area. Kara is an experienced professional who has been in the pet grooming industry for over 14 years and has recently decided to begin at home pet grooming. How it works - Kara comes to your home with all her supplies and sets up shop right in the comfort of your own kitchen. She has all the professional accessories and gear which is quite impressive. She uses your kitchen sink to bathe your pet and then sets them on her grooming stand to dry them quickly (with her number of professional dryers). She then proceeds to cut your pets hair to the length and style you desire. What is so awesome about her service is you can sit and watch her work so you know your pet is safe. But what is even better is she talks with you the entire time and explains to you what she is doing and why. She is very informative and teaches you many things from information about your pets breed, flea application and overall pet/care information. She is very kind to the pet and they feel very comfortable having her handle them.

Kara is the BEST! I have a very large cat, whom is…read morerelatively difficult to get any sort of cleaning done to (a Norwegian forest cat named Figaro). Every single time, he is given a bath, nails trimmed and given a hair cut PERFECTLY! Kara comes to do at home visits, which makes my life a million times easier, as I don't have to drag my cat down three flights of stairs and into a car, across the city. She simply grooms the cat in the kitchen sink, or whatever large basin/sink you have available. Figaro would rather see Kara 10 times than see the vet once, she is that gentle and loving with him. Kara listens to what each pet wants and makes sure they are comfortable at all times. Somestimes if Fig is a little grumpy, we do not get his belly or tail trimmed, which I appreciate not forcing him to do anything he does not want to partake in. She is a wonderful and amazing person, and I always look forward to our chats while Fig is getting groomed. She has a ton of professional equipment, and uses whatever works best for your pet (ex: The louder blower dryer actually worked better than the quieter one for my cat, but I am sure with others it would be the opposite situation). She is knowledgeable about animals/breeds/etc, and is more than willing to share any information and suggestions. Every once in a while she gives Fig a cute little collar as well. :) Afterwards, Figaro is always so happy and smells AMAZING!